Need help activating

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
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Stratocruiser
Posts: 220
Joined: Tue Apr 03, 2012 6:42 am
Location: Illinois, USA

Need help activating

Post by Stratocruiser »

I did a dumb thing. I wiped my hard drive and re installed Windows 10 and then downloaded P3D again. However, I had forgotten to uninstall it before I wiped the hard drive. Downloaded a fresh copy but of course it will not activate. I sent in the required e mail requesting help and am hopping that someone at LM will notice the e mail today and help me out with a new activation key.
Thanks.
Howard
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Poppet
Posts: 2770
Joined: Sat Nov 01, 2014 4:12 pm

Re: Need help activating

Post by Poppet »

Hello Howard

To reset your Prepar3D Activation e-mail licensing@prepar3d.com with a very brief explanation of the reason you need your license reactivated, along with your license ID and Invoice number. Emails are addressed in two business days, weekends are not Included.

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For future refrence

Before you Reinstall Prepar3D or perform any Major hardware Upgrades Including Operating system, you need to Uninstall/Deactivate Prepar3D v3 first to avoid Activation Issues
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