prepar3D not responding

[pianomom5]

I downloaded and installed the prepar 3D program. when I open the icon on the screen it opens to the front page but then acts as if it is frozen and eventually says Prepar3D is not responding. I have tried it many times and it always does the same thing. I also uninstalled and reinstalled it and it still does the same thing. What could I do to fix this?

[Martyson]

@ pianomom5 ,

Which P3D product ?

[pianomom5]

prepare 3D v5

[Martyson]

prepare 3D v5

@ pianomom5 ,

Could this be your problem?
Nvidia driver issue:

LM is working with Nvidia on the 465.89 driver issue and recommends staying on the previous 461.92 driver in the meantime.

Here is an information post / link:
See if this is your problem:

viewtopic.php?f=6312&t=141909


Additional information:

Nvidia drivers (current and older) search/look up is here:
https://www.nvidia.com/en-us/geforce/drivers/

[pianomom5]

So I read those links but still couldn't figure out what I should do about it. I dont know much about computer programs besides clicking on the install and download buttons. Could I get more detailed information somewhere on exactly what to do?

[Martyson]

So I read those links but still couldn't figure out what I should do about it. I dont know much about computer programs besides clicking on the install and download buttons. Could I get more detailed information somewhere on exactly what to do?

@ pianomom5 ,

Right-mouse click on your desktop

Select NVIDIA Control Panel

Select Help

System Information

The driver version is listed there.





Look in the Windows Event Viewer and get the
Faulting Module Name
example:

[pianomom5]

what do I right click on? the icon or the desk top top screen? I tried both of those and nothing about nvdia came up.

[Martyson]

what do I right click on? the icon or the desk top top screen? I tried both of those and nothing about nvdia came up.

@ pianomom5 ,

Then you do not have Nvidia.

Have you used Flight Sims before this one?

What kind of a computer do you have?

What are your PC specs?
The P3D system requirements are here for your review:
https://www.prepar3d.com/system-requirements/


Next to check your video information:

right-clicking on the desktop


Display Settings

Scroll dow the page and click on:
Advanced Display Settings

Click on :
Display Adapter properties for display 1

[pianomom5]

no we havent used any of the flight sims before. My children just received it as part of a stem program and are supposed to spend 6 hours using it. we havent done anything like it before so dont know how it all goes. Thanks for your help. so i looked up the specs it is an hp intell core i 5 2.20GHz, 8 GB installed ram, windows 10 home,. Do you think that would meet the requirements?

[pianomom5]

the adaptive page say intell HD graphics 530

[Martyson]

@ pianomom5 ,

Your PC specs are less than required.

P3D Refund Policy for your review:
https://www.prepar3d.com/support/refundpolicy/

[pianomom5]

what part of the computer doesnt meet the requirements? I looked at the chart would it be the ghz part or is it more than just that? I could look at a different computer I have also. but most of it was similar. Also would it be possible to use the v4 or v3 instead if I could get them?

[JorgenSA]

The problem is here:

intell HD graphics 530

This graphics adapter is way below the minimum required for any P3D version. Your best bet for a flight simulator is FSX:SE.

Jorgen

[JorgenSA]

Apart from the graphics adapter, P3D requires a 3 GHz CPU as minimum.

You'll find the complete system requirements here:

https://www.prepar3d.com/system-requirements/

Jorgen

[Martyson]

what part of the computer doesnt meet the requirements? I looked at the chart would it be the ghz part or is it more than just that? I could look at a different computer I have also. but most of it was similar. Also would it be possible to use the v4 or v3 instead if I could get them?

@ pianomom5 ,

Yes , you may be able to use another PC.
Just post here the specs you have for the other PC.
Maybe another family member or friend could also assist with the requirements / specs. data.

Notes:

In my previous post I mentioned:

The P3D system requirements are here for your review:
https://www.prepar3d.com/system-requirements/

I did a screenshot showing you what to select to see system requirements for P3Dv4 and v3:


The P3D purchase information for P3Dv4 / V3 is at the bottom of this link:
https://www.prepar3d.com/prepar3d-store/

Here: