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» Refund Policy

Lockheed Martin Prepar3D® Software License 60-Day Refund Policy

What Software Licenses Are Eligible for a Refund?

All Lockheed Martin Prepar3D® software licenses that are purchased come with a Lockheed Martin 60-Day Money-Back Guarantee. Lockheed Martin will refund your purchase price subject to policy guidelines and license agreement provisions.

How Can I Request a Refund?
  • Refunds must be requested within 60 days of purchase date.
  • Send an email to refunds@prepar3d.com requesting a refund. In the email include the invoice number, license ID, the purchasers first and last name, and a brief explanation on why the refund is being requested.
  • Uninstall the software license(s) from your computer and any storage devices and delete any backup copies.
  • Delete all related media and manuals.
What Software Licenses Are Not Eligible for a Refund?
  • Software licenses for the same product/version for which a refund was already processed for that customer (ie: only one refund per license type per customer)
  • Software licenses obtained through volume licensing or subscription (contact the person who you purchased the volume licensing or subscription from)
  • Software licenses acquired for free via electronic distribution
  • Software licenses obtained through a Value Added Reseller (contact your Value Added Reseller)
  • Software licenses obtained through a non-Lockheed Martin Marketplace Vendor (contact your Marketplace Vendor)
  • Software licenses obtained as Not For Resale
  • Software licenses no longer actively sold or technically supported by Lockheed Martin
Timing and Process Information

All validated refund requests will be processed within 1–2 weeks of receipt. A refund invoice will be emailed to the purchaser and a credit will appear on the purchasers’ credit card. Failure to include all the required information may result in a denial of your request or a delay in the processing of your refund.

Contacting the Refund Center

Email: refunds@prepar3d.com