Website Outage

Legacy Support · Post by **Legacy Support** » Fri Apr 20, 2012 1:38 pm

Hi Everyone,

We had a brief outage this morning, but back up and running now. Thanks for your patience and sorry for any inconvenience caused.

Regards,

John

DevSim · Post by **DevSim** » Fri Apr 20, 2012 3:59 pm

John,

Thanks for the info.

I got multiple emails of subscribed threads - they all seem to have been deleted or removed after the outage.

Regards,

DevSim

Delta757 · Post by **Delta757** » Fri Apr 20, 2012 4:02 pm

However, it is still not possible to buy Prepar3D.

When will be fixed?

WBard · Post by **WBard** » Fri Apr 20, 2012 4:22 pm

Hey Delta757,

We've had successful transactions since the website came back up, can you let us know what problem you're having?

Delta757 · Post by **Delta757** » Fri Apr 20, 2012 4:42 pm

When I click on "Place Order", always shows this message:

Order Declined

Your credit card company has declined this transaction. This can occur for many reasons. Please contact your bank or use a different card.

Click the Continue button to enter another form of payment or verify your payment information.

But my credit card ist ok, says the bank. What can I do, to buy the Professional License? Thanks for help

Legacy Support · Post by **Legacy Support** » Fri Apr 20, 2012 5:56 pm

Hi Delta757,

Send an email to support@prepar3D.com with the situation and they will be able to investigate.

Regards,

John

GrandSurf · Post by **GrandSurf** » Mon Apr 23, 2012 6:41 am

Same here, can't buy P3D. Send Mail to P3D Support...