dxgi_error_device_hung - Error

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
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NobuMa
Posts: 15
Joined: Sat Jul 07, 2018 2:09 pm

dxgi_error_device_hung - Error

Post by NobuMa »

Good day P3D forum,
I have a problem with my P3D client. My P3D crashes randomly with this error report "This device (NVIDIA GeForce GTX 750 Ti) stopped working for the following reason: dxgi_error_device_hung." And P3D stop working.
Is there any solution? I hope...

My GPU:
Nvidia GTX 750 Ti v398.82 (newest)

and I owns the addons:
- IvAp
- Orbx products (I think it's not)
- Chaseplane
- PMDG 737NGX

Have a nice day!

Your NobuMa
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Martyson
Posts: 15191
Joined: Sun Mar 25, 2012 11:08 am

Re: dxgi_error_device_hung - Error

Post by Martyson »

NobuMa wrote: Thu Aug 09, 2018 1:53 pm Good day P3D forum,
I have a problem with my P3D client. My P3D crashes randomly with this error report "This device (NVIDIA GeForce GTX 750 Ti) stopped working for the following reason: dxgi_error_device_hung." And P3D stop working.
Is there any solution? I hope...

My GPU:
Nvidia GTX 750 Ti v398.82 (newest)

and I owns the addons:
- IvAp
- Orbx products (I think it's not)
- Chaseplane
- PMDG 737NGX

Have a nice day!

Your NobuMa
Which version of P3D?

Have you searched the forum?
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
NobuMa
Posts: 15
Joined: Sat Jul 07, 2018 2:09 pm

Re: dxgi_error_device_hung - Error

Post by NobuMa »

Newest version of P3D. And yes I did.
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Brady Butler
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Re: dxgi_error_device_hung - Error

Post by Brady Butler »

Hello,

Did you update your graphics drivers? This error message usually points to a hardware/driver error.

Regards,
Brady
Brady Butler
Prepar3D® Software Engineer
NobuMa
Posts: 15
Joined: Sat Jul 07, 2018 2:09 pm

Re: dxgi_error_device_hung - Error

Post by NobuMa »

Yes, I do. It's at newest version (v398.82)
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Brady Butler
Lockheed Martin
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Joined: Tue May 09, 2017 5:31 pm

Re: dxgi_error_device_hung - Error

Post by Brady Butler »

Ah, I missed that in your original post.

Did you try the solutions in these threads?
viewtopic.php?f=6315&t=126943&hilit=dxg ... evice_hung
viewtopic.php?f=6315&t=126943&hilit=dxg ... evice_hung

Sometimes add-ons can cause this error, sometimes the driver, and sometimes the hardware itself. It is a hard one to pin down. Let us know if the posts help you fix your error.

Regards,
Brady
Brady Butler
Prepar3D® Software Engineer
NobuMa
Posts: 15
Joined: Sat Jul 07, 2018 2:09 pm

Re: dxgi_error_device_hung - Error

Post by NobuMa »

I tried DDU to clean my nvidia device and install it new. Still happens same problem :(
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Brady Butler
Lockheed Martin
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Joined: Tue May 09, 2017 5:31 pm

Re: dxgi_error_device_hung - Error

Post by Brady Butler »

Hello NobuMa,

Have you tried removing/uninstalling all of your add-ons? Is your GPU overheating?

Regards,
Brady
Brady Butler
Prepar3D® Software Engineer
NobuMa
Posts: 15
Joined: Sat Jul 07, 2018 2:09 pm

Re: dxgi_error_device_hung - Error

Post by NobuMa »

No, I did not. I have a lot of AddOns and I don't want to install it again if still same problem..
And no my GPU is not overheating.
JPS2K5
Posts: 15
Joined: Fri Jul 07, 2017 8:07 am

Re: dxgi_error_device_hung - Error

Post by JPS2K5 »

I'm not 100% sure this is what actually helped for me, but I had these too, and so far for the last week I haven't had it once. And this is an easy thing to try.

I discovered that DDU didn't uninstall nvcuda.dll and some (2 or 3) files around it in windows\system32. I manually deleted these, reinstalled my driver and no problems since.
shermank
Posts: 336
Joined: Thu Nov 28, 2013 6:17 pm

Re: dxgi_error_device_hung - Error

Post by shermank »

I am not going to pretend that I know more than the real techie experts, but I have more or less solved this problem by rolling back from the newer Nvidia drivers to the 367.64.

Granted, each installation is different. But for my rig, this seems to work well. I have also turned off vsync and set my fps at 60 which matches the refresh rate on my monitor.

Because the gods are what they are :-), I will probably see the dxgi error return because I posted this....

Sherm
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Martyson
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Re: dxgi_error_device_hung - Error

Post by Martyson »

shermank wrote: Wed Aug 15, 2018 11:45 am I am not going to pretend that I know more than the real techie experts, but I have more or less solved this problem by rolling back from the newer Nvidia drivers to the 367.64.

Granted, each installation is different. But for my rig, this seems to work well. I have also turned off vsync and set my fps at 60 which matches the refresh rate on my monitor.

Because the gods are what they are :-), I will probably see the dxgi error return because I posted this....

Sherm
Nvidia driver 367.64 or 397.64 (May 2018)?

Notes :
I have used Nvidia drivers (all ok here, never had a DXGI error) with FSX Accel, P3Dv3.4, P3Dv4.2, P3Dv4.3 and Win7-64 Pro:

388.71 (and previous drivers)
390.77
391.24
391.35
387.64
397.93
398.11 as of June 16 2018
398.36
398.82 8-9-18 P3Dv4.3 and other Sims (currently no problems to report).
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
NobuMa
Posts: 15
Joined: Sat Jul 07, 2018 2:09 pm

Re: dxgi_error_device_hung - Error

Post by NobuMa »

JPS2K5 wrote: Wed Aug 15, 2018 7:25 am I'm not 100% sure this is what actually helped for me, but I had these too, and so far for the last week I haven't had it once. And this is an easy thing to try.

I discovered that DDU didn't uninstall nvcuda.dll and some (2 or 3) files around it in windows\system32. I manually deleted these, reinstalled my driver and no problems since.
Which one exactly?

@shermank I try to disable vsnyc and set fps to 60.

I can't find v367.64 but I did reinstall to 397.64 (May 2018). If the problem is still here, will report.

I need to test it
NobuMa
Posts: 15
Joined: Sat Jul 07, 2018 2:09 pm

Re: dxgi_error_device_hung - Error

Post by NobuMa »

The problem was looks like solved. But today I got this error again :(

But the older version supported me to reduce this errors but not fixed yet.
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