P3D v3 doesn't start up after insallation WIN10

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
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APbjoern
Posts: 30
Joined: Thu Apr 23, 2015 10:51 pm

P3D v3 doesn't start up after insallation WIN10

Post by APbjoern »

Hello,

after a clean installation on WIN10 P3D v3 does not start up. It brakes up after 10 seconds (during loading traffic. I assume that because it runs verry quick due to the loading process).

Please help.

Many Thanx
Bjoern
Saul
Posts: 3510
Joined: Mon Mar 04, 2013 1:02 pm
Location: Manchester, UK

Re: P3D v3 doesn't start up after insallation WIN10

Post by Saul »

Hi Bjoern,

What is your system specs?
APbjoern
Posts: 30
Joined: Thu Apr 23, 2015 10:51 pm

Re: P3D v3 doesn't start up after insallation WIN10

Post by APbjoern »

Hey Saul,

my system:

i7 - 4790K CPU @ 4,4GHz
GTX 980
RAM 16 MB
WIN10 HOME 64 BIT
Saul
Posts: 3510
Joined: Mon Mar 04, 2013 1:02 pm
Location: Manchester, UK

Re: P3D v3 doesn't start up after insallation WIN10

Post by Saul »

Just a quick check to see if P3D has somehow chosen the Intel Graphics solution on your CPU.
1st look in Nvidia control panel and verify that your Nvidia card is selected for use with P3D.
2nd open up Prepar3D.cfg and scroll down looking for your graphics card.

If both of the above options are already set to your Nvidia card then there's another problem here.

can you copy and paste here the details from event viewer? to try and Identify the fault.
APbjoern
Posts: 30
Joined: Thu Apr 23, 2015 10:51 pm

Re: P3D v3 doesn't start up after insallation WIN10

Post by APbjoern »

Saul,

I cant see any graphic card in my config, right?


[GRAPHICS]
HDR_BRIGHTNESS=1.100000
HDR_BLOOM_THRESHOLD=3.000000
HDR_BLOOM_MAGNITUDE=1.000000
HDR_BLOOM_BLUR_SIGMA=0.800000
TONEMAP_DAY_EXPOSURE_KEY=0.280000
TONEMAP_NIGHT_EXPOSURE_KEY=0.130000
HDR_SATURATION=0.800000
[DISPLAY]
ChangeTime=4.000000
TransitionTime=4.000000
[SCENERY]
MaxRegionsPurgePerFrame=16
POP_FREE_AUTOGEN=1
AUTOGEN_BATCH_LOD=2
AUTOGEN_TREE_MAX_DRAW_DISTANCE=9500.000000
AUTOGEN_TREE_MIN_DISTANCE_TO_LOD=2500.000000
[MAIN]
User Objects=Airplane, Helicopter, Submersible, ExternalSim, Avatar
LabelsSupported=Airplane, Helicopter
[PANELS]
IMAGE_QUALITY=1
SAVE_AND_LOAD_PANEL_STATE=0
[WEATHER]
WindshieldPrecipitationEffects=1
MinGustTime=10
MaxGustTime=500
MinGustRampSpeed=1
MaxGustRampSpeed=200
MinVarTime=5
MaxVarTime=50
MinVarRampSpeed=10
MaxVarRampSpeed=75
TurbulenceScale=1.000000
WeatherGraphDataInDialog=0
AdjustForMagVarInDialog=1
DynamicWeather=2
DownloadWindsAloft=0
DisableTurbulence=0
[CONTROLS]
Controls_Default=Standard
Controls_Current=Standard
[TextInfo.1]
Latitude=1,1
Longitude=1,2
Altitude=1,3
Heading=1,4
AirSpeed=1,5
WindDirectionAndSpeed=1,6
[TextInfo.2]
FrameRate=1,1
LockedFrameRate=1,2
GForce=1,3
FuelPercentage=1,4
[TextInfo.3]
Latitude=1,1
Longitude=1,2
Altitude=1,3
Heading=1,4
AirSpeed=1,5
WindDirectionAndSpeed=1,6
FrameRate=2,1
LockedFrameRate=2,2
GForce=2,3
FuelPercentage=2,4
[SlewTextInfo.1]
Latitude=1,1
Longitude=1,2
Altitude=1,3
Heading=1,4
AirSpeed=1,5
[SlewTextInfo.2]
FrameRate=1,1
LockedFrameRate=1,2
[SlewTextInfo.3]
Latitude=1,1
Longitude=1,2
Altitude=1,3
Heading=1,4
AirSpeed=1,5
FrameRate=2,1
LockedFrameRate=2,2
[Avatar]
DefaultAvatar=Civilian Male White Shirt Blue Jeans
[FACILITIES]
COUNTRY=
STATE=
CITY=
GTL_BUTTON=4096
Saul
Posts: 3510
Joined: Mon Mar 04, 2013 1:02 pm
Location: Manchester, UK

Re: P3D v3 doesn't start up after insallation WIN10

Post by Saul »

Ah yes, because the rendering has never taken place.

There's a post here with a permission's issue in Windows10 I think it may be worth investigating.
http://www.prepar3d.com/forum/viewtopic ... 2&t=113672
APbjoern
Posts: 30
Joined: Thu Apr 23, 2015 10:51 pm

Re: P3D v3 doesn't start up after insallation WIN10

Post by APbjoern »

Saul, I found the two *.dll files now. What do I need to do with them in terms off "changing" permissions?

Bjoern
APbjoern
Posts: 30
Joined: Thu Apr 23, 2015 10:51 pm

Re: P3D v3 doesn't start up after insallation WIN10

Post by APbjoern »

Dear LM Support Team, I do understand that you might not be able to solve this problem urgently but could you please give me a sign if somebody is working on that since the last couple if days?

Thank you very much
Bjoern
deki87
Posts: 13
Joined: Tue Oct 06, 2015 6:54 am

Re: P3D v3 doesn't start up after insallation WIN10

Post by deki87 »

Hello,

I have the same problem, P3D V3 is always crashing during the loading process at the start.

Intel i7 4790
Windows 10
GTX 970 Strix
16GB RAM


I paid 199$ for the V2.5 and also for the V3 so I'm not really happy that there's actually no solution for this issue.

Looking forward for some good news
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Clifton Crane
Lockheed Martin
Posts: 1207
Joined: Tue Sep 25, 2012 2:34 pm

Re: P3D v3 doesn't start up after insallation WIN10

Post by Clifton Crane »

Hello,

Could you try adding the following section to your Prepar3D.cfg if it is not present:

Code: Select all

[SIM]
OPTIMIZE_PARTS=0
If it is already present, please change OPTIMIZE_PARTS from 1 to 0.

Your Prepar3D.cfg can be found in "C:\%%%USER_NAME%%%\AppData\Roaming\Lockheed Martin\Prepar3D v3"
Clifton Crane
Prepar3D® Software Engineer Sr.
deki87
Posts: 13
Joined: Tue Oct 06, 2015 6:54 am

Re: P3D v3 doesn't start up after insallation WIN10

Post by deki87 »

Dear Clifton Crane,

i did it but P3D v3 is still crashing during loading can't get to the scenario main menu... :-(

best regards
APbjoern
Posts: 30
Joined: Thu Apr 23, 2015 10:51 pm

Re: P3D v3 doesn't start up after insallation WIN10

Post by APbjoern »

Hello LM-support-team,

my issue is still not resolved (since 20 days). What are the next steps?

Thank you
Bjoern
m.calderara
Posts: 1
Joined: Mon Nov 23, 2015 1:16 pm

Re: P3D v3 doesn't start up after insallation WIN10

Post by m.calderara »

Yesterday I bought a copy of Prepare3D v3.
I installed on my new Lenovo Y50, with Windows 10 and the program crashes during the loading of the first screen, as written in this post without solution ...
My pc has 12 Gbyte RAM, with an Intel i7 inside and graphic card Nvidia GTX.

OBVIOUSLY I WAIT FOR A SOLUTION

NOW

Thanks
Mike LM

Re: P3D v3 doesn't start up after insallation WIN10

Post by Mike LM »

Check the checksums of your installation files. Do they match the ones on the downloads page?
Tamaz
Posts: 3
Joined: Wed Nov 06, 2013 9:09 pm

Re: P3D v3 doesn't start up after insallation WIN10

Post by Tamaz »

Replace folder 'Documents' to OneDrive. From C/user/'username'/ to C/user/'username'/OneDrive .
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