Licence Reactivation

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
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vikelu
Posts: 7
Joined: Thu Apr 04, 2013 1:02 am

Licence Reactivation

Post by vikelu »

hi folks question I keep getting error 5013 no remaining activations when I went to reinstall p3d today, full install had a clean install on the computer but before that I uninstalled p3d fully.

only day I have off to fly and ive contacted lm but no word yet .
when I unstialled it before clean whipping the drive I read that it should have freed up the activation but its not doing that,
now that I'm trying to do some flying I cant activate so is anyone there form lm today that can help?

chris
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Poppet
Posts: 2770
Joined: Sat Nov 01, 2014 4:12 pm

Re: LICENSE REACATIVATION ERRO

Post by Poppet »

Hello Chris,

To reset your Prepar3D Activation e-mail licensing@prepar3d.com with a very brief explanation of the reason you need your license reactivated, along with your license ID and Invoice number. Emails are addressed in two business days, weekends are not Included.

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For future refrence

Before you Reinstall Prepar3D or perform any Major hardware Upgrades Including Operating system, you need to Uninstall/Deactivate Prepar3D v3 first to avoid Activation Issues
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