Unable to login/download
Unable to login/download
I got a error message stating that " spam prevention filter failed to validate your selections" whey I was trying to login/in using license ID and passcode and i believe i have typed in the right login/passwd.
so failed to download p3d.
so failed to download p3d.
- Brady Butler
- Lockheed Martin
- Posts: 965
- Joined: Tue May 09, 2017 5:31 pm
Re: Unable to login/download
Hello,
Did you try copy/pasting the License ID and License Password from the e-mail into the fields?
Regards,
Brady
Did you try copy/pasting the License ID and License Password from the e-mail into the fields?
Regards,
Brady
Brady Butler
Prepar3D® Software Engineer
Prepar3D® Software Engineer
Re: Unable to login/download
Just tried but still the same...
Re: Unable to login/download
Hello seal0625
How are you getting on now, Have you managed to resolve your Issue ?
Let us know how you get on
How are you getting on now, Have you managed to resolve your Issue ?
Let us know how you get on
Elaine Dixon
Prepar3D® Forum Global Moderator
Forum Rules.....General Debugging Steps.....Installing\Updating\Uninstalling.....How to Post a Screenshot.....Activation Issues
Prepar3D® Forum Global Moderator
Forum Rules.....General Debugging Steps.....Installing\Updating\Uninstalling.....How to Post a Screenshot.....Activation Issues
Re: Unable to login/download
Hi Poppet,
Thanks for your attention. I tried from two PCs and still the same...
Thanks for your attention. I tried from two PCs and still the same...
Re: Unable to login/download
Just tried to reset my cumstomer passwd ( it was successful) but still cant login - error info stating " spam prevention failed to validate your selections)
Re: Unable to login/download
Hello seal0625
Here are some additional steps you can try
1) Clear the Internet Cache from possibly causing you these Issues, Click Here for Instructions
2) Flush the windows DSN Caches (Domain Name System) Its possible the DSN caches has become polluted.
This process is quick and easy to complete, Follow the steps in the link provided for Windows 7, 8 and 10 Click Here
3) You can try disabling the Windows firewall or disabling your antivirus software before attempting to log in again
4) Try using a different Internet Browser to access the Download page, Maybe try Internet Explorer, Firefox or Google
Let us know how you get on
Here are some additional steps you can try
1) Clear the Internet Cache from possibly causing you these Issues, Click Here for Instructions
2) Flush the windows DSN Caches (Domain Name System) Its possible the DSN caches has become polluted.
This process is quick and easy to complete, Follow the steps in the link provided for Windows 7, 8 and 10 Click Here
3) You can try disabling the Windows firewall or disabling your antivirus software before attempting to log in again
4) Try using a different Internet Browser to access the Download page, Maybe try Internet Explorer, Firefox or Google
Let us know how you get on
Elaine Dixon
Prepar3D® Forum Global Moderator
Forum Rules.....General Debugging Steps.....Installing\Updating\Uninstalling.....How to Post a Screenshot.....Activation Issues
Prepar3D® Forum Global Moderator
Forum Rules.....General Debugging Steps.....Installing\Updating\Uninstalling.....How to Post a Screenshot.....Activation Issues
Re: Unable to login/download
Unfortunately neither do I.
I followed all the above solutions but still get the same error:
"Spam prevention filter failed to validate your selections."
I followed all the above solutions but still get the same error:
"Spam prevention filter failed to validate your selections."
Re: Unable to login/download
Unfortunately it didnt work...
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- Lockheed Martin
- Posts: 1207
- Joined: Tue Sep 25, 2012 2:34 pm
Re: Unable to login/download
Hello,
Also, can you check that your web browsers are up-to-date?
Thanks.
Also, can you check that your web browsers are up-to-date?
Thanks.
Clifton Crane
Prepar3D® Software Engineer Sr.
Prepar3D® Software Engineer Sr.
Re: Unable to login/download
Yes they are all latest version - microsoft edge / IE / Chrome.
-
- Posts: 4
- Joined: Wed Aug 22, 2018 10:27 am
"Spam prevention filter failed to validate your selections. Please try again."
I want to download the game, but a red words sentence appeared.
"Spam prevention filter failed to validate your selections. Please try again."
What should I do?
Thank you.
[POST MERGED]
"Spam prevention filter failed to validate your selections. Please try again."
What should I do?
Thank you.
[POST MERGED]
- Brady Butler
- Lockheed Martin
- Posts: 965
- Joined: Tue May 09, 2017 5:31 pm
Re: Unable to login/download
Hello,
Thanks for the additional info, we'll investigate this further.
Regards,
Brady
Thanks for the additional info, we'll investigate this further.
Regards,
Brady
Brady Butler
Prepar3D® Software Engineer
Prepar3D® Software Engineer
-
- Posts: 4
- Joined: Wed Aug 22, 2018 10:27 am
Re: Unable to login/download
Thank you, I really want to try the simulator as soon as possible.
-
- Posts: 4
- Joined: Wed Aug 22, 2018 10:27 am
Re: Unable to login/download
I received an E-mail from licensing@prepar3d.com.
It said "Please make a post on our support forums. It appears you may have an issue with the captcha when signing into the Purchased Downloads page. If you post on our forums, a member of our technical team will assist you with this issue as soon as possible."
What should I do next?
Now, I still can not download the game. I hope I can play the game before PREPAR3D 5.0 is published...
It said "Please make a post on our support forums. It appears you may have an issue with the captcha when signing into the Purchased Downloads page. If you post on our forums, a member of our technical team will assist you with this issue as soon as possible."
What should I do next?
Now, I still can not download the game. I hope I can play the game before PREPAR3D 5.0 is published...