Having Issues Updating Hotfix 1

[higgy_de]

I am in computerbusiness since 20 years, never seen so much problems and steps
only for installing a hotfix :( :( :(
BAD !
Also License reactivate not possible, only errors after client deinstalled and licence deactivating.
So now i cannot use my sim :( :(

I am really annoyed to have spent 200 Euros :(

[cockpit]

Have you followed the Step-by-Step-Guide?
http://www.prepar3d.com/forum/viewtopic ... 2&t=120861
I did and successfully made the update within 10 minutes.

[Poppet]

Hello higgy_de

Can you explain the Issues and errors you are seeing in more detail and we will get to the bottom of it ?

-----------

To complete a Client update follow the first 2 steps in the INDEX of the link below

http://www.prepar3d.com/forum/viewtopic ... 2&t=120861

[higgy_de]

I did all this,

when unistalling client, he ask that my licence is deleting , i say OK.
Then download the new Client.
after this trying to install ... only Errors ...at the end he ask for my licence, i write it .,..not the right licence no ... :(

[cockpit]

Well, not really!

You will now be given an option to "deactivate Prepar3D v4 or not "

If you are simply updating the Client, You can choose “No” Your Prepar3D license will stay active, therefore you will not have to reactivate once the update is finished.

But I'm sure, LM will solve the issue with and for you!

[higgy_de]

I fight now since 6 hours ...so i delete everything, backup my own programming scenerys and install from Zero ...
last try .... :(

[Poppet]

Hello

I think you may have Uninstalled the main Prepar3D v4 Application ?

Is this possibly what you done ?





When doing a Client update, You need Only to Uninstall the Client

[higgy_de]

no, i only uninstall the client

[Poppet]

Hello higgy_de

How are you getting on now, did you mange to get Prepar3D v4 up and running ?