[RESOLVED] P3D installer reading Fatal error during installation

[HV9690]

Hey all,

Just trying to reinstall my P3D but the installer is not installing due to fatal error 0x80070643.

Computer specs:
I7 7700K
GTX1070
16 GB RAM

Attaching a log if that helps:
[1F40:2BF4][2018-11-17T17:07:05]i001: Burn v3.11.0.906, Windows v10.0 (Build 17134: Service Pack 0), path: C:\Users\User\AppData\Local\Temp\{0FF7E3F0-8654-4DFE-81A4-5E730B22688E}\.cr\Setup_Prepar3D.exe
[1F40:2BF4][2018-11-17T17:07:05]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]Lockheed Martin\Prepar3D v4'
[1F40:2BF4][2018-11-17T17:07:05]i000: Initializing string variable 'BundleIsSource' to value 'True'
[1F40:2BF4][2018-11-17T17:07:05]i009: Command Line: '-burn.clean.room=C:\Users\User\Desktop\Prepar3D_v4_Academic_4.3.29.25520\Prepar3D_v4_Academic_4.3.29.25520\Setup_Prepar3D.exe -burn.filehandle.attached=596 -burn.filehandle.self=604'
[1F40:2BF4][2018-11-17T17:07:05]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\User\Desktop\Prepar3D_v4_Academic_4.3.29.25520\Prepar3D_v4_Academic_4.3.29.25520\Setup_Prepar3D.exe'
[1F40:2BF4][2018-11-17T17:07:05]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\User\Desktop\Prepar3D_v4_Academic_4.3.29.25520\Prepar3D_v4_Academic_4.3.29.25520\'
[1F40:2BF4][2018-11-17T17:07:05]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\User\AppData\Local\Temp\Prepar3D_v4_Academic_20181117170705.log'
[1F40:2BF4][2018-11-17T17:07:05]i000: Setting string variable 'WixBundleManufacturer' to value 'Lockheed Martin'
[1F40:21B8][2018-11-17T17:07:05]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[1F40:21B8][2018-11-17T17:07:05]i000: Setting version variable 'WixBundleFileVersion' to value '4.3.29.25520'
[1F40:2BF4][2018-11-17T17:07:05]i100: Detect begin, 8 packages
[1F40:2BF4][2018-11-17T17:07:05]i000: Setting string variable 'NETFRAMEWORK45' to value '461808'
[1F40:2BF4][2018-11-17T17:07:05]i052: Condition 'NETFRAMEWORK45 >= 394802' evaluates to true.
[1F40:2BF4][2018-11-17T17:07:05]i101: Detected package: VCREDIST140_x64, state: Absent, cached: None
[1F40:2BF4][2018-11-17T17:07:05]i101: Detected package: VCREDIST140_x86, state: Absent, cached: None
[1F40:2BF4][2018-11-17T17:07:05]i101: Detected package: DirectX, state: Absent, cached: None
[1F40:2BF4][2018-11-17T17:07:05]i101: Detected package: Net462, state: Present, cached: None
[1F40:2BF4][2018-11-17T17:07:05]i101: Detected package: MSXML6_x86, state: Absent, cached: None
[1F40:2BF4][2018-11-17T17:07:05]i101: Detected package: Prepar3D, state: Absent, cached: Complete
[1F40:2BF4][2018-11-17T17:07:05]i101: Detected package: Content, state: Present, cached: Complete
[1F40:2BF4][2018-11-17T17:07:05]i101: Detected package: Scenery, state: Present, cached: Complete
[1F40:2BF4][2018-11-17T17:07:05]i199: Detect complete, result: 0x0
[1F40:2BF4][2018-11-17T17:07:12]i200: Plan begin, 8 packages, action: Uninstall
[1F40:2BF4][2018-11-17T17:07:12]i000: Setting string variable 'WixBundleRollbackLog_Scenery' to value 'C:\Users\User\AppData\Local\Temp\Prepar3D_v4_Academic_20181117170705_000_Scenery_rollback.log'
[1F40:2BF4][2018-11-17T17:07:12]i000: Setting string variable 'WixBundleLog_Scenery' to value 'C:\Users\User\AppData\Local\Temp\Prepar3D_v4_Academic_20181117170705_000_Scenery.log'
[1F40:2BF4][2018-11-17T17:07:12]i000: Setting string variable 'WixBundleRollbackLog_Content' to value 'C:\Users\User\AppData\Local\Temp\Prepar3D_v4_Academic_20181117170705_001_Content_rollback.log'
[1F40:2BF4][2018-11-17T17:07:12]i000: Setting string variable 'WixBundleLog_Content' to value 'C:\Users\User\AppData\Local\Temp\Prepar3D_v4_Academic_20181117170705_001_Content.log'
[1F40:2BF4][2018-11-17T17:07:12]w321: Skipping dependency registration on package with no dependency providers: Net462
[1F40:2BF4][2018-11-17T17:07:12]w321: Skipping dependency registration on package with no dependency providers: DirectX
[1F40:2BF4][2018-11-17T17:07:12]w321: Skipping dependency registration on package with no dependency providers: VCREDIST140_x86
[1F40:2BF4][2018-11-17T17:07:12]w321: Skipping dependency registration on package with no dependency providers: VCREDIST140_x64
[1F40:2BF4][2018-11-17T17:07:12]i201: Planned package: Scenery, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
[1F40:2BF4][2018-11-17T17:07:12]i201: Planned package: Content, state: Present, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, cache: No, uncache: Yes, dependency: Unregister
[1F40:2BF4][2018-11-17T17:07:12]i201: Planned package: Prepar3D, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: Yes, dependency: Unregister
[1F40:2BF4][2018-11-17T17:07:12]i201: Planned package: MSXML6_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
[1F40:2BF4][2018-11-17T17:07:12]i201: Planned package: Net462, state: Present, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1F40:2BF4][2018-11-17T17:07:12]i201: Planned package: DirectX, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1F40:2BF4][2018-11-17T17:07:12]i201: Planned package: VCREDIST140_x86, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1F40:2BF4][2018-11-17T17:07:12]i201: Planned package: VCREDIST140_x64, state: Absent, default requested: None, ba requested: None, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[1F40:2BF4][2018-11-17T17:07:12]i299: Plan complete, result: 0x0
[1F40:2BF4][2018-11-17T17:07:12]i300: Apply begin
[1F40:2BF4][2018-11-17T17:07:12]i010: Launching elevated engine process.
[1F40:2BF4][2018-11-17T17:07:13]i011: Launched elevated engine process.
[1F40:2BF4][2018-11-17T17:07:13]i012: Connected to elevated engine.
[2B38:03C0][2018-11-17T17:07:13]i358: Pausing automatic updates.
[2B38:03C0][2018-11-17T17:07:13]i359: Paused automatic updates.
[2B38:03C0][2018-11-17T17:07:13]i360: Creating a system restore point.
[2B38:03C0][2018-11-17T17:07:13]i361: Created a system restore point.
[2B38:03C0][2018-11-17T17:07:13]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f3c491e9-de79-40c5-add4-ad0ef810ca65}, resume: Active, restart initiated: No, disable resume: No
[2B38:03C0][2018-11-17T17:07:13]i326: Removed dependency: {f3c491e9-de79-40c5-add4-ad0ef810ca65} on package provider: {C953A291-C0D5-414E-8211-778D5E53D73A}, package Scenery
[2B38:03C0][2018-11-17T17:07:13]i329: Removed package dependency provider: {C953A291-C0D5-414E-8211-778D5E53D73A}, package: Scenery
[2B38:03C0][2018-11-17T17:07:13]i301: Applying execute package: Scenery, action: Uninstall, path: (null), arguments: ' ALLUSERS="1" MSIFASTINSTALL="7" SCENERY="C:\Program Files\Lockheed Martin\Prepar3D v4"'
[2B38:03C0][2018-11-17T17:08:03]e000: Error 0x80070643: Failed to uninstall MSI package.
[2B38:03C0][2018-11-17T17:08:03]e000: Error 0x80070643: Failed to execute MSI package.
[1F40:2BF4][2018-11-17T17:08:03]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[1F40:2BF4][2018-11-17T17:08:03]i319: Applied execute package: Scenery, result: 0x80070643, restart: None
[1F40:2BF4][2018-11-17T17:08:03]e000: Error 0x80070643: Failed to execute MSI package.
[2B38:03C0][2018-11-17T17:08:03]i318: Skipped rollback of package: Scenery, action: Install, already: Present
[1F40:2BF4][2018-11-17T17:08:03]i319: Applied rollback package: Scenery, result: 0x0, restart: None
[2B38:03C0][2018-11-17T17:08:03]i323: Registering package dependency provider: {C953A291-C0D5-414E-8211-778D5E53D73A}, version: 4.3.29.25520, package: Scenery
[2B38:03C0][2018-11-17T17:08:03]i325: Registering dependency: {f3c491e9-de79-40c5-add4-ad0ef810ca65} on package provider: {C953A291-C0D5-414E-8211-778D5E53D73A}, package: Scenery
[2B38:03C0][2018-11-17T17:08:03]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f3c491e9-de79-40c5-add4-ad0ef810ca65}, resume: ARP, restart: None, disable resume: No
[2B38:03C0][2018-11-17T17:08:03]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f3c491e9-de79-40c5-add4-ad0ef810ca65}, resume: ARP, restart initiated: No, disable resume: No
[1F40:2BF4][2018-11-17T17:08:03]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

Thanks for the help

[Poppet]

Hello HV9690

Welcome to the Prepar3D Forum.

Did you previously have Prepar3D v4 Installed ? If so, did you first uninstall before you tried to Install again ?

If you have a different version of Prepar3D v4 currently Installed please Uninstall this version first.

When you have confirmed this please see the link below for steps to take before you run the Installer (Check list)

I have also Included steps to manually Install Prepar3D at the bottom of the page If you are still having Issues.

Let us know how you get on

viewtopic.php?f=6322&t=126570

[HV9690]

Ok so when I'm trying to uninstall the old client it says the specified account already exists. Any other solutions?

[Poppet]

Hello HV9690

Please try the Microsoft Troubleshooting program for uninstalling Issues.

Click the link below, Download and run this file and go through the prompted steps to Uninstall Prepar3D

https://support.microsoft.com/en-ca/hel ... or-removed

Let us know how you get on

[HV9690]

Hey,

So I ran this program for 20 minutes and nothing appeared, it's still troubleshooting. How long is the usual wait time?

Update: It worked after 40minutes

Update 2: Reinstalling P3D now. Will update to see if it works properly

[HV9690]

So everything is back to normal now, thanks for all the help!