(SOLVED) P3d says its intalled, but nowhere to be found.

PlanePainter · Post by **PlanePainter** » Sat May 16, 2015 10:06 am

Ran the installer as admin and installer says it installed, but no files are found in windows explorer, no desktop icon. Any ideas? Thanks!

Martyson · Post by **Martyson** » Sat May 16, 2015 10:47 am

Did you install over a previous version of P3D?

PlanePainter · Post by **PlanePainter** » Sat May 16, 2015 10:53 am

I had it installed before, but ran the uninstaller and deleted the folders as stated under support FAQ.

Martyson · Post by **Martyson** » Sat May 16, 2015 11:32 am

Which version of Windows are you using?

Which installer file (name) did you use?

PlanePainter · Post by **PlanePainter** » Sat May 16, 2015 11:40 am

Win 8.1 with setup.exe

Saul · Post by **Saul** » Sat May 16, 2015 11:48 am

Hi Steve,

Hopefully you have a backup copy of the fisrt version that you have tried to remove.
If you do have this installer backed-up, run it and you should see an Uninstall option.

PlanePainter · Post by **PlanePainter** » Sat May 16, 2015 11:53 am

I have tried everything and I don't have the backed up installer from the old version which was from a year or two ago.

Saul · Post by **Saul** » Sat May 16, 2015 12:10 pm

Have you tried to remove the registry entry manually? If you're familiar with regedit. the location is HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\LockheedMartin\Prepar3D v2

PlanePainter · Post by **PlanePainter** » Sat May 16, 2015 12:13 pm

So removing that should work after restarting computer?

Saul · Post by **Saul** » Sat May 16, 2015 12:33 pm

In theory yes... let us know how you go on.

PlanePainter · Post by **PlanePainter** » Sun May 24, 2015 10:29 am

Saul, sorry for the delayed response. Deleted that key, ran chkdsk /F C:. Installed and runs great, thanks! Solved!