Any ideas?

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
Post Reply
wxaviation1984
Posts: 2
Joined: Mon Jul 19, 2021 9:04 pm

Any ideas?

Post by wxaviation1984 »

Log Name: Application
Source: Application Error
Date: 7/19/2021 4:55:59 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: RobGamingPC
Description:
Faulting application name: Prepar3D.exe, version: 4.5.14.34698, time stamp: 0x5e94b5c2
Faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x60e17d1e
Exception code: 0xc0000005
Fault offset: 0x0000000000024e31
Faulting process id: 0x185c
Faulting application start time: 0x01d77ce05c64612d
Faulting application path: F:\Prepar3Dv4\Prepar3D.exe
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office16\mso20win32client.dll
Report Id: 312a8805-3af0-441f-8dfa-282feab7fc26
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-07-19T20:55:59.1610267Z" />
<EventRecordID>8149</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>RobGamingPC</Computer>
<Security />
</System>
<EventData>
<Data>Prepar3D.exe</Data>
<Data>4.5.14.34698</Data>
<Data>5e94b5c2</Data>
<Data>mso20win32client.dll</Data>
<Data>0.0.0.0</Data>
<Data>60e17d1e</Data>
<Data>c0000005</Data>
<Data>0000000000024e31</Data>
<Data>185c</Data>
<Data>01d77ce05c64612d</Data>
<Data>F:\Prepar3Dv4\Prepar3D.exe</Data>
<Data>C:\Program Files\Common Files\Microsoft Shared\Office16\mso20win32client.dll</Data>
<Data>312a8805-3af0-441f-8dfa-282feab7fc26</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>


Log Name: Application
Source: Application Error
Date: 7/19/2021 4:45:36 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: RobGamingPC
Description:
Faulting application name: Prepar3D.exe, version: 4.5.14.34698, time stamp: 0x5e94b5c2
Faulting module name: facilities.dll, version: 4.5.14.34698, time stamp: 0x5e94b526
Exception code: 0xc0000005
Fault offset: 0x0000000000006a52
Faulting process id: 0x9d0
Faulting application start time: 0x01d77cded410f433
Faulting application path: F:\Prepar3Dv4\Prepar3D.exe
Faulting module path: F:\Prepar3Dv4\facilities.dll
Report Id: 2377b120-6a47-4e29-b069-985d8c5bb55c
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-07-19T20:45:36.4864775Z" />
<EventRecordID>8135</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>RobGamingPC</Computer>
<Security />
</System>
<EventData>
<Data>Prepar3D.exe</Data>
<Data>4.5.14.34698</Data>
<Data>5e94b5c2</Data>
<Data>facilities.dll</Data>
<Data>4.5.14.34698</Data>
<Data>5e94b526</Data>
<Data>c0000005</Data>
<Data>0000000000006a52</Data>
<Data>9d0</Data>
<Data>01d77cded410f433</Data>
<Data>F:\Prepar3Dv4\Prepar3D.exe</Data>
<Data>F:\Prepar3Dv4\facilities.dll</Data>
<Data>2377b120-6a47-4e29-b069-985d8c5bb55c</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
schemas.microsoft.com
schemas.microsoft.com
Rob Herrmann
Rob sent Today at 5:01 PM
Log Name: Application
Source: .NET Runtime
Date: 7/19/2021 4:45:36 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: RobGamingPC
Description:
Application: Prepar3D.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at <Module>.UIInterface.UnmanagedMapViewer.{dtor}(UIInterface.UnmanagedMapViewer*)
at UIInterface.MapViewer.!MapViewer()
at UIInterface.MapViewer.Dispose(Boolean)


Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-07-19T20:45:36.2959455Z" />
<EventRecordID>8134</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>RobGamingPC</Computer>
<Security />
</System>
<EventData>
<Data>Application: Prepar3D.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.AccessViolationException
at &lt;Module&gt;.UIInterface.UnmanagedMapViewer.{dtor}(UIInterface.UnmanagedMapViewer*)
at UIInterface.MapViewer.!MapViewer()
at UIInterface.MapViewer.Dispose(Boolean)

</Data>
</EventData>
</Event>
User avatar
Martyson
Posts: 15188
Joined: Sun Mar 25, 2012 11:08 am

Re: Any ideas?

Post by Martyson »

@ wxaviation1984 ,

How long have you been using P3Dv4.5HF3 without a problem?

Did the problem start with e.g. , an update to MS Office or possibly another program in your setup?
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
wxaviation1984
Posts: 2
Joined: Mon Jul 19, 2021 9:04 pm

Re: Any ideas?

Post by wxaviation1984 »

I'm trying to help a friend out. He said p3d started crashing to desktop today and this is what the error log gave him.
User avatar
JorgenSA
Posts: 6014
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM ENE of EDXF

Re: Any ideas?

Post by JorgenSA »

Search the forums for this:

mso20win32client.dll

You'll find several threads dealing with this.

Jorgen
System: i5-12600K@4.9 GHz, ASUS ROG STRIX Z690-I motherboard, 32 GB 4800 MHz DDR5 RAM, Gainward RTX 3060 w/ 12 GB DDR6 VRAM, Windows 10 Pro.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.
Post Reply