P3D 5.1 HF1 / HTML5 Window stops responding

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
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Bassman7e7
Posts: 7
Joined: Mon Apr 20, 2020 8:30 pm

P3D 5.1 HF1 / HTML5 Window stops responding

Post by Bassman7e7 »

Good Evening,

This one is a new one for me. I'm using 5.1 HF1 Non EA, and have had a series of CTD free flights using various addon sceneries and aircraft. While flying FSL A321 from DFW/CLT just outside of TD my ATC window decided to stop communicating with me. In the background ATC is talking to me & other aircraft but the window no longer updates it with the current information. I am unable to select any of the 4 options I have while in flight via keyboard/mouse. I also noticed that after I (Nordo) landed and parked at the gate GSX was called automatically...( built-in to the bus), the HTML5 window that I brought up didn't allow for any user control. I could not select any other option via keyboard/mouse again.

While this initially happened in flight I shot a video of it on my phone and uploaded it for your viewing.

https://youtu.be/KHV9i7eyuTA

This has only occurred once during my flights but felt it necessary to report it.

Thank you.
C.Perlman
KDFW/KDAL
Aviation/Simulator Enthusiast - DHS Employee


I7 8700K 3.7 OC'd 0 4.5, AsRock Z390 Phantom Gaming 6, Asus GTX 1080 STRIX, 32GB DDR4, CH49HG Samsung Ultrawide Monitor.
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Martyson
Posts: 15188
Joined: Sun Mar 25, 2012 11:08 am

Re: P3D 5.1 HF1 / HTML5 Window stops responding

Post by Martyson »

Bassman7e7 wrote: Fri Nov 27, 2020 6:20 am Good Evening,

This one is a new one for me. I'm using 5.1 HF1 Non EA, and have had a series of CTD free flights using various addon sceneries and aircraft. While flying FSL A321 from DFW/CLT just outside of TD my ATC window decided to stop communicating with me. In the background ATC is talking to me & other aircraft but the window no longer updates it with the current information. I am unable to select any of the 4 options I have while in flight via keyboard/mouse. I also noticed that after I (Nordo) landed and parked at the gate GSX was called automatically...( built-in to the bus), the HTML5 window that I brought up didn't allow for any user control. I could not select any other option via keyboard/mouse again.

While this initially happened in flight I shot a video of it on my phone and uploaded it for your viewing.

https://youtu.be/KHV9i7eyuTA

This has only occurred once during my flights but felt it necessary to report it.

Thank you.
@ Bassman7e7,

CPU or Graphics card overclocked?

Which ATC are you using?

To try to isolate what is causing the CTD
Look in the Windows Event Viewer and get the
Faulting Module Name

example:
Image
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
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Bassman7e7
Posts: 7
Joined: Mon Apr 20, 2020 8:30 pm

Re: P3D 5.1 HF1 / HTML5 Window stops responding

Post by Bassman7e7 »

Cpu is OC'd at 4.5, GPU at Stock speed, default ATC. This glitch didn't cause a CTD...it was fully stable gate to gate...except for this one instance.
C.Perlman
KDFW/KDAL
Aviation/Simulator Enthusiast - DHS Employee


I7 8700K 3.7 OC'd 0 4.5, AsRock Z390 Phantom Gaming 6, Asus GTX 1080 STRIX, 32GB DDR4, CH49HG Samsung Ultrawide Monitor.
nandate
Posts: 14
Joined: Wed Mar 11, 2020 9:06 pm

Re: P3D 5.1 HF1 / HTML5 Window stops responding

Post by nandate »

Good Evening,

I have the exact same problem since v5.1 and it occurs several times.

Still looking for a solution.

Regards,
P3D V5.1 HF1
i9-9900K, RTX 2080Ti, Asus Z390-E Gmaing, Ram 32 GB.
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Martyson
Posts: 15188
Joined: Sun Mar 25, 2012 11:08 am

Re: P3D 5.1 HF1 / HTML5 Window stops responding

Post by Martyson »

nandate wrote: Fri Nov 27, 2020 3:33 pm Good Evening,

I have the exact same problem since v5.1 and it occurs several times.

Still looking for a solution.

Regards,
@ nandate ,

What are your system specs?

Which Add-ons are you using?

CPU or Graphics card overclocked?
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
nandate
Posts: 14
Joined: Wed Mar 11, 2020 9:06 pm

Re: P3D 5.1 HF1 / HTML5 Window stops responding

Post by nandate »

Hello,

Intel i9-9900K CPU OC @ 4,9 Ghz
Asus Strix RTX 2080Ti
32Go RAM

Windows 10 Pro 20H2.

Using Pro ATC X / ActiveSky / Envtex / Envshade
P3D V5.1 HF1
i9-9900K, RTX 2080Ti, Asus Z390-E Gmaing, Ram 32 GB.
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Martyson
Posts: 15188
Joined: Sun Mar 25, 2012 11:08 am

Re: P3D 5.1 HF1 / HTML5 Window stops responding

Post by Martyson »

nandate wrote: Fri Nov 27, 2020 5:04 pm Hello,

Intel i9-9900K CPU OC @ 4,9 Ghz
Asus Strix RTX 2080Ti
32Go RAM

Windows 10 Pro 20H2.

Using Pro ATC X / ActiveSky / Envtex / Envshade
@ nandate,

Did you set up the CPU overclocking?

No airport Add-ons?

No Add-on aircraft?

No GSX in use?
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
nandate
Posts: 14
Joined: Wed Mar 11, 2020 9:06 pm

Re: P3D 5.1 HF1 / HTML5 Window stops responding

Post by nandate »

Yes sorry forgot that.

I used the AI overclocking on my ASUS ROG STRIX Z390-E Gaming.

And yes GSX in use and some airports T2G Charles De Gaulles / Jetstream Design Orly / Imagine Sim KATL / FlyTampa EHAM / PacSim RKSI / Drewzcki design New York / Chicago / Seattle / Narita / Moscow
P3D V5.1 HF1
i9-9900K, RTX 2080Ti, Asus Z390-E Gmaing, Ram 32 GB.
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Martyson
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Re: P3D 5.1 HF1 / HTML5 Window stops responding

Post by Martyson »

nandate wrote: Fri Nov 27, 2020 5:15 pm Yes sorry forgot that.

I used the AI overclocking on my ASUS ROG STRIX Z390-E Gaming.

And yes GSX in use and some airports T2G Charles De Gaulles / Jetstream Design Orly / Imagine Sim KATL / FlyTampa EHAM / PacSim RKSI / Drewzcki design New York / Chicago / Seattle / Narita / Moscow
@ nandate,

Which Aircraft?

E.g., the OP mentioned "GSX was called automatically...( built-in to the bus),"
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
nandate
Posts: 14
Joined: Wed Mar 11, 2020 9:06 pm

Re: P3D 5.1 HF1 / HTML5 Window stops responding

Post by nandate »

It happens on differents aircraft.

I use mainly Fslab and PMDG
P3D V5.1 HF1
i9-9900K, RTX 2080Ti, Asus Z390-E Gmaing, Ram 32 GB.
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Martyson
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Re: P3D 5.1 HF1 / HTML5 Window stops responding

Post by Martyson »

nandate wrote: Fri Nov 27, 2020 5:25 pm It happens on differents aircraft.

I use mainly Fslab and PMDG
@ nandate,

How long before you see the problem on a flight?

E.g., Checking ATIS, during taxi etc?
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
nandate
Posts: 14
Joined: Wed Mar 11, 2020 9:06 pm

Re: P3D 5.1 HF1 / HTML5 Window stops responding

Post by nandate »

I would say like on the second half of the flight, when cruising.
P3D V5.1 HF1
i9-9900K, RTX 2080Ti, Asus Z390-E Gmaing, Ram 32 GB.
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Martyson
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Joined: Sun Mar 25, 2012 11:08 am

Re: P3D 5.1 HF1 / HTML5 Window stops responding

Post by Martyson »

nandate wrote: Fri Nov 27, 2020 5:57 pm I would say like on the second half of the flight, when cruising.
@ nandate,

Would this be a long flight like several hours in a PMDG aircraft?

What is happening at the time in cruise e.g., is ATC giving you instructions?

I have PMDG to test but not GSX or FSlabs.

I do have i9 9900k ( not overclocked) and RTX2080Ti 11GB (not overclocked).
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
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Martyson
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Joined: Sun Mar 25, 2012 11:08 am

Re: P3D 5.1 HF1 / HTML5 Window stops responding

Post by Martyson »

@ nandate,

I am getting ready to do a test flight.
Can you suggest a good departure and arrival airport for the test?
I will use the P3D flight planner.

In addition to my previous post (questions and information) I have a few additional questions:

Do all your flights have the problem?

Are you using any time acceleration (P3D or PMDG’s) for the flight?

Are you using any software during cruise like Navigraph charts or other programs?
Best Regards,
Vaughan Martell PP-ASEL (KDTW)
Perfectflight
Posts: 36
Joined: Sun Nov 24, 2019 3:25 pm

Re: P3D 5.1 HF1 / HTML5 Window stops responding

Post by Perfectflight »

Bassman7e7 wrote: Fri Nov 27, 2020 6:20 am Good Evening,

This one is a new one for me. I'm using 5.1 HF1 Non EA, and have had a series of CTD free flights using various addon sceneries and aircraft. While flying FSL A321 from DFW/CLT just outside of TD my ATC window decided to stop communicating with me. In the background ATC is talking to me & other aircraft but the window no longer updates it with the current information. I am unable to select any of the 4 options I have while in flight via keyboard/mouse. I also noticed that after I (Nordo) landed and parked at the gate GSX was called automatically...( built-in to the bus), the HTML5 window that I brought up didn't allow for any user control. I could not select any other option via keyboard/mouse again.

While this initially happened in flight I shot a video of it on my phone and uploaded it for your viewing.

https://youtu.be/KHV9i7eyuTA

This has only occurred once during my flights but felt it necessary to report it.

Thank you.
I have exactly the same problem.

I only fly FSLABS
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