P3Dv4 CTD frequently !!!!!!!

[ZAA320]

Hi guys



Its my first post here,,,

I've just installed the P3DV4 recently after building a new Rig, since 3 years ago.....

i dont remember i did something abnormal today except upgrading my RTX2080 driver 430.64 through the Geforce excperience,,, but until yesterday everything i think was good and perfect..the system still under testing till now, but i can judge that everything was good without any crashes untill i did my upgrade today....below is appviewer report,,hope i get help to fix this problem....



THX



Version=1
EventType=APPCRASH
EventTime=132020956199637468
ReportType=2
Consent=1
UploadTime=132020956216624063
ReportStatus=268566528
ReportIdentifier=98bd95a2-320a-447a-a0da-bdaeca249dcb
IntegratorReportIdentifier=81ca1a96-f841-4307-97f5-c55f54343171
Wow64Host=34404
NsAppName=Prepar3D.exe
OriginalFilename=Prepar3D.exe
AppSessionGuid=00003100-0001-0016-601f-184d5908d501
TargetAppId=W:000062416ca643eea0c66683bf4bed7925bb00000904!0000f4a6d227777f5de7b2e85c3afb498a6b55cc49a0!Prepar3D.exe
TargetAppVer=2018//11//27:21:46:29!2d2651!Prepar3D.exe
BootId=4294967295
TargetAsId=305
UserImpactVector=808456976
IsFatal=1
EtwNonCollectReason=4
Response.BucketId=8847eb6aef5825201c86851de934439f
Response.BucketTable=4
Response.LegacyBucketId=2055476643454272415
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Prepar3D.exe
Sig[1].Name=Application Version
Sig[1].Value=4.4.16.27077
Sig[2].Name=Application Timestamp
Sig[2].Value=5bfdbb35
Sig[3].Name=Fault Module Name
Sig[3].Value=KERNELBASE.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.17763.475
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=69a188f0
Sig[6].Name=Exception Code
Sig[6].Value=c0020001
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000039129
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.17763.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=f250
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=f250b6f844b895bd26f6fc5911f907eb
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=a22b
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=a22b4916a8e59558f031d99f372624c5
UI[2]=D:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
UI[3]=Prepar3D exe has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program

[Martyson]

Hi guys



Its my first post here,,,

I've just installed the P3DV4 recently after building a new Rig, since 3 years ago.....

i dont remember i did something abnormal today except upgrading my RTX2080 driver 430.64 through the Geforce excperience,,, but until yesterday everything i think was good and perfect..the system still under testing till now, but i can judge that everything was good without any crashes untill i did my upgrade today....below is appviewer report,,hope i get help to fix this problem....



THX



Version=1
EventType=APPCRASH
EventTime=132020956199637468
ReportType=2
Consent=1
UploadTime=132020956216624063
ReportStatus=268566528
ReportIdentifier=98bd95a2-320a-447a-a0da-bdaeca249dcb
IntegratorReportIdentifier=81ca1a96-f841-4307-97f5-c55f54343171
Wow64Host=34404
NsAppName=Prepar3D.exe
OriginalFilename=Prepar3D.exe
AppSessionGuid=00003100-0001-0016-601f-184d5908d501
TargetAppId=W:000062416ca643eea0c66683bf4bed7925bb00000904!0000f4a6d227777f5de7b2e85c3afb498a6b55cc49a0!Prepar3D.exe
TargetAppVer=2018//11//27:21:46:29!2d2651!Prepar3D.exe
BootId=4294967295
TargetAsId=305
UserImpactVector=808456976
IsFatal=1
EtwNonCollectReason=4
Response.BucketId=8847eb6aef5825201c86851de934439f
Response.BucketTable=4
Response.LegacyBucketId=2055476643454272415
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Prepar3D.exe
Sig[1].Name=Application Version
Sig[1].Value=4.4.16.27077
Sig[2].Name=Application Timestamp
Sig[2].Value=5bfdbb35
Sig[3].Name=Fault Module Name
Sig[3].Value=KERNELBASE.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.17763.475
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=69a188f0
Sig[6].Name=Exception Code
Sig[6].Value=c0020001
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000039129
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.17763.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=f250
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=f250b6f844b895bd26f6fc5911f907eb
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=a22b
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=a22b4916a8e59558f031d99f372624c5
UI[2]=D:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
UI[3]=Prepar3D exe has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program

Just took a quick look at your Appcrash log.

Fault Module Name
KERNELBASE.dll

D:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe

Just wondering why P3D is on your "D" drive in the "Program Files" folder?

[ZAA320]

I have 500gb ssd make it to OS, D drive is 2TB i've used it to P3D installation.

[JorgenSA]

The issue with "kernelbase.dll" is a difficult one.

Have you searched this forum, and the web in general, for that?

Jorgen

[Martyson]

I have 500gb ssd make it to OS, D drive is 2TB i've used it to P3D installation.

You could go through give the debugging steps, here:
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

[ZAA320]

I have 500gb ssd make it to OS, D drive is 2TB i've used it to P3D installation.

You could go through give the debugging steps, here:
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

I do that, the problem still !!! I need help

[Martyson]

I have 500gb ssd make it to OS, D drive is 2TB i've used it to P3D installation.

You could go through give the debugging steps, here:
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

I do that, the problem still !!! I need help

You mentioned in your first post:
"but until yesterday everything i think was good and perfect..the system still under testing till now, but i can judge that everything was good without any crashes untill i did my upgrade today"

Maybe you could do a system restore to when all was ok.

Or you could always uninstall P3D and reinstall it.

[ZAA320]

You could go through give the debugging steps, here:
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

I do that, the problem still !!! I need help

You mentioned in your first post:
"but until yesterday everything i think was good and perfect..the system still under testing till now, but i can judge that everything was good without any crashes untill i did my upgrade today"

Maybe you could do a system restore to when all was ok.

Or you could always uninstall P3D and reinstall it.

I said that it still under testing, to be honest when this problem appears, i start to do a heavy tests on the sim i mean flight for 30 to 40mins just for testing, this cancelled the idea of everything thing was good because all i was did before this problem is flying four to five minutes and exit to install the next addon..now the problem still, i've deleted the cfg, XML,, remove the NVidia driver and downgrade to the previous one, using Windows checker to fix the corrupted files.....the problem still !!! I read many threads about this problem, it considered to be the most difficult problem in P3D v4.3 and above...
Am really in trouble, the windows reinstallation is my last choice, i feel there still more attempts should we try or myself to try before going to that choice, i hope i get more activities about this delimma,, am get slightly confused that these problems still in the sim since four to five years from my previous PC, now i got new Rig for +2000$ plus the addons to get this confusable problems!!!! I hope to get the help...

[JorgenSA]

Did you, as previously advised, search this august forum and/or the web in general, for these keywords:

"P3D kernelbase.dll" or just "kernelbase.dll" error?

Jorgen

[ZAA320]

Did you, as previously advised, search this august forum and/or the web in general, for these keywords:

"P3D kernelbase.dll" or just "kernelbase.dll" error?



Jorgen

Am doing so..

[Joby33y]

This is how I solved my kernelbase.dll crashes.

Go to tweaking.com and download their windows repair tool. Let it run and correct your Windows 10 errors. This is much easier and quicker than resorting to a Windows reinstall. Usually not necessary.

Once that is done, THEN move on to fixing / repairing your Prepar3d installation. Temporarily disable the addons you suspect may not be compliant with P3D v4.x , restore CFG to default, then test the app. Etc Etc, as outlined in LM's standard troubleshooting steps.

That solved it for me. I have not had anymore kernelbase.dll or ntdll CTD's.

kernelbase.dll crashes can be due to several possible scenarios ranging from invalid user account, to bad data, to windows corrupt / missing files. As others have stated, it can be difficult to pinpoint. BUT it does seem more common now than in the past. Seems all of them have that same error signature - v 10.0.17763.475

I hope this helps.