Prepar3D V5.2 fails to load

[Chris Claridge]

So in the exact same issue encountered here: https://www.prepar3d.com/forum/viewtopic.php?t=133152 I've now run into this issue on 5.2.

Had a CTD during a flight that related to a Microsoft Office .dll (according to my search). Didn't think much of it and uninstalled Office since I don't use it. Bought the QW787 after the CTD but before loading the sim again, installed it, and ran into this error where the splash screen loads, says it's building scenery, then switches to another loading bar for a millisecond, and the scenario tool doesn't load but P3D.exe is running on my process manager at 20% system load. Uninstalled the QW787 thinking it did something weird, but no luck. Tried changing the 1 to a 0 according to the resolution in that 4.5 ticket, but no luck.

No other add-ons installed recently and everything was running fine for the past 6 months.

[JorgenSA]

Try looking in Windows Event Viewer and see if there is an error report at the time of your crash.

If there is, please post it here.

Jorgen

[Martyson]

@ Chris Claridge ,

Are you using VR ?

[Chris Claridge]

Try looking in Windows Event Viewer and see if there is an error report at the time of your crash.

If there is, please post it here.

Jorgen

This is the original error I had. There aren't any new errors, I'm guessing because the sim boots but doesn't initialize so there's no crash? The loading bars it shows for a second are "Loading Scenery" and "Loading Traffic" then goes "Loading Complete" like it's trying to jump straight into a flight? But no settings were changed to make it attempt that. Not using VR.

Faulting application name: Prepar3D.exe, version: 5.2.22.27615, time stamp: 0x60db69bf
Faulting module name: mso20win32client.dll, version: 0.0.0.0, time stamp: 0x6154ce83
Exception code: 0xc0000005
Fault offset: 0x0000000000041d51
Faulting process id: 0x30a8
Faulting application start time: 0x01d7c15e77fd1bb8
Faulting application path: C:\Program Files\Lockheed Martin\Prepar3D v5\Prepar3D.exe
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\Office16\mso20win32client.dll
Report Id: a190c5a4-5056-4ed4-b2dc-861ef8e40ae4
Faulting package full name:
Faulting package-relative application ID:

[JorgenSA]

This exception code in your error report:

0xc0000005

means that something, most likely a badly programmed or incompatible add-on, has tried to write to an area of RAM where it had no access rights. But in this case, because of this module:

mso20win32client.dll

it might have something to do with MS Word as the culprit trying to write where it had no access rights.

Several threads have in the past dealt with similar MS Word module issues, if you search the forums for MS Word you should find them easily and see the possible solutions for you.

Jorgen

[Chris Claridge]

That was the cause of the CTD, but not what's causing the sim to fail to load at all now. I've already uninstalled the office suite so I don't see how it could continue to pose a problem.

[JorgenSA]

Well, something or other is definitely doing something that it should not, that is what that exception code says.

You may want to uninstall your most recently added add-on and see if that helps.

Jorgen

[Chris Claridge]

Did a complete uninstall, drive wipe, and re-install. Sim worked. Installed the PMDG line up and ASP3D, all of which had been working for 6 months with no issues, and it caused the same issue. Kinda given up at this point, this is the pickiest game I've ever dealt with. Almost not worth it to have beg and plead a piece of software to function.

[Martyson]

Did a complete uninstall, drive wipe, and re-install. Sim worked. Installed the PMDG line up and ASP3D, all of which had been working for 6 months with no issues, and it caused the same issue. Kinda given up at this point, this is the pickiest game I've ever dealt with. Almost not worth it to have beg and plead a piece of software to function.

@ Chris Claridge ,

"Installed the PMDG line up and ASP3D"
Did you install them one at a time ?

Which one is causing your problem now?

Just to verify you did not install any scenery, correct?

What are your system specs ?

Note:
I use WIN11 (previously WIN10) , P3Dv4.5HF3 (v4.5.14.34698) , P3Dv5.2HF1 (v5.2.22.27615), PMDG [many] , FSlabs A320, Office 365 which is now Microsoft 365 (previously Office Home and Student 2010) and Active Sky (beta).

For your review :
My full system for P3Dv4.5HF3 and P3Dv5.2HF1 :

No Overclocking

Windows 11 Home
21H2
build 22000.258
Windows Feature Experience Pack 1000.22000.258.0

i9 9900K
Corsair H100i Pro RGB cooler
Gygabyte Z390
24x DVD RW
1000W PS
2 each 1TB NVME drives
32GB DDR4 memory
Realtek Audio
GeForce RTX 2080 Ti 11GB
Viewsonic 24 inch display VA2446mh-LED
Viewsonic 22 inch display VX2250wm-LED
SAITEK Proflight Yoke and Throttles (3 Axis) module
SAITEK Proflight Throttles (3 Axis) second module
Thrustmaster Hotas Warthog Joystick and Throttles
Thrustmaster TCA Throttle Quadrant and Sidestick
One 7 port USB Powered Hub
CH rudder Pedals

Nvidia 496.13

Orbx global, a few Orbx regions / and a few payware airports (Orbx and others USA / North America/Europe).
Active Sky , PMDG737, 747, 777 , FSLabs A320X, and other payware aircraft.
P3Dv4, P3dv5, Xplane 11 and MSFS [2020].
FSUIPC6, Version 6.1.5 for P3Dv4 and P3dv5.
FFSUIPC7, Version 7.2.10 for MSFS [2020].
Chaseplane
Navigraph charts services

[Chris Claridge]

I installed them in bulk, which I guess was a mistake but I uninstalled them one at a time and tested after each uninstall with no luck. No scenery, my system can't handle it well without the VRAM issues we all know so well. Why one of them would cause the sim to break after running for hundreds of hours is beyond me.

Windows 11 Home
Version 21H2
‎10/‎5/‎2021
OS build 22000.258
Experience Windows Feature Experience Pack 1000.22000.258.0
P3D 5.2.whatever the most recent installer from yesterday is
Intel 9600K 3.7GHz
Hyper 212 EVO Black
EVGA 1650 KO 4Gb
16GB DDR4 3200 Mhz
MSI Z-390-A Pro
550W PS
1TB M.2 (Boot/Sim Drive)
2TB HDD (Steam Library)
Dell S3220DGF 32"
Thrustmaster HOTAS One

[Martyson]

@ Chris Claridge ,

As of now P3Dv5 will not load the default flight, correct?

Was you system verified ok for WIN11 Upgrade?

[Chris Claridge]

Correct, it will load the splash screen and then display a "Loading Scenery Bar" for half a second before disappearing and only showing in the Task Manager. The issue is identical to the linked post in the first post here.

[Martyson]

Ok,
I was typing:
Was you system verified ok for WIN11 Upgrade?

[Chris Claridge]

It was. Been running without issue since launch day. No other programs are misbehaving.

[Martyson]

what is this ?:
Steam Library