Search found 29 matches
- Tue Aug 06, 2019 5:44 pm
- Forum: Miscellaneous
- Topic: Severe Visual Problems
- Replies: 7
- Views: 21350
Re: Severe Visual Problems
Hello sleddriver, Have you taken a look at out general debugging tips? I think that deleting your generated files (step 5) may help. http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the steps in there do not work can you provide us more info on your setup? Do you have any add-ons? ...
- Thu Aug 01, 2019 7:37 pm
- Forum: Scenario Development (SimDirector) Questions
- Topic: ViewChangeAction Duration issues
- Replies: 2
- Views: 26111
Re: ViewChangeAction Duration issues
Hello Novawing24! Could you try running the Checklist and Startup Procedure Demonstration and see if you see the same issue? It seems to be working on our end. If you continue to see the issue can you provide an .xml snip-it for the ViewChangeAction so that we can more accurately replicate the issue...
- Mon Jul 29, 2019 9:01 pm
- Forum: Prepar3D Installation and Installer Questions
- Topic: Reactivation - Error 5013
- Replies: 2
- Views: 6374
Re: Reactivation - Error 5013
Hello Axel80,
If you received the automatic responder email, that means the licensing department has received your email and will respond within 48 hrs. If not please email licensing@prepar3d.com.
Thanks,
Natasha
If you received the automatic responder email, that means the licensing department has received your email and will respond within 48 hrs. If not please email licensing@prepar3d.com.
Thanks,
Natasha
- Mon Jul 29, 2019 3:25 pm
- Forum: Prepar3D Client Application Questions
- Topic: Intermittent P3Dv4.5 startup issues
- Replies: 20
- Views: 23250
Re: Intermittent P3Dv4.5 startup issues
Hello All, Thralni and RRVyper, have you tried running through our general debugging steps? This will help us figure out if it is an add-on causing your problems. http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If that does not help could you provide more information on your systems ...
- Fri Jul 26, 2019 5:16 pm
- Forum: Prepar3D Installation and Installer Questions
- Topic: New Install
- Replies: 2
- Views: 6138
Re: New Install
Hello charlesallsop, There is no 'simple' way to reinstall P3D, you will need to complacently uninstall and reinstall in the new location. I don't believe that you will encounter any licensing issue but if you do please email licensing@prepar3d.com with your license ID. They will be happy to assist ...
- Wed Jul 24, 2019 12:25 pm
- Forum: Prepar3D Installation and Installer Questions
- Topic: I don't have an exe file or a shortcut to start P3D??
- Replies: 1
- Views: 6328
Re: I don't have an exe file or a shortcut to start P3D??
Hello JakeMc2436,
Have you had a chance to look at our Download help guide? I have a feeling that if you check the MD5 Checksum's they will not match. Please let us know if it helps!
http://www.prepar3d.com/forum/viewtopic ... 3&t=126465
Natasha
Have you had a chance to look at our Download help guide? I have a feeling that if you check the MD5 Checksum's they will not match. Please let us know if it helps!
http://www.prepar3d.com/forum/viewtopic ... 3&t=126465
Natasha
- Tue Jul 23, 2019 12:24 pm
- Forum: Prepar3D Client Application Questions
- Topic: P3D v4.5 Crashes on startup
- Replies: 1
- Views: 5876
Re: P3D v4.5 Crashes on startup
Hello gpratt, Could you try going through our General Debugging Steps? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 Please let us know if that resolves your issue, if not could you provide additional information? (Prepar3D version, Operating system, add-on's, ect.) Thanks! Natasha
- Sun Jul 21, 2019 9:23 pm
- Forum: Hardware Specific Questions
- Topic: Which version of P3D?
- Replies: 3
- Views: 8897
Re: Which version of P3D?
Hello mcieplinski,
You can find the system requirements for Prepar3D on this page: https://prepar3d.com/system-requirements/
Thanks,
Natasha
You can find the system requirements for Prepar3D on this page: https://prepar3d.com/system-requirements/
Thanks,
Natasha
- Wed Jul 10, 2019 4:39 pm
- Forum: Prepar3D Installation and Installer Questions
- Topic: Installed P3Dv4.5 on New HDD - No Lockheed Martin Folder
- Replies: 3
- Views: 9848
Re: Installed P3Dv4.5 on New HDD - No Lockheed Martin Folder
Hello, Could you double check that the files to not exist on the C drive? Maybe something strange happened during instillation because these files should be generated on install. Could you share the path you are following to find the Lockheed Martin folders? I just want to verify you are looking in ...
- Mon Jul 08, 2019 1:16 pm
- Forum: Prepar3D Installation and Installer Questions
- Topic: Black Screen of Death
- Replies: 4
- Views: 9500
Re: Black Screen of Death
Hello SimForLife,
Could you try running through our general debugging steps as well? They should help us narrow down what your issue is.
http://www.prepar3d.com/forum/viewtopic ... 2&t=123246
Thanks!
Natasha
Could you try running through our general debugging steps as well? They should help us narrow down what your issue is.
http://www.prepar3d.com/forum/viewtopic ... 2&t=123246
Thanks!
Natasha
- Wed Jul 03, 2019 1:34 pm
- Forum: Other Support Questions
- Topic: Error loading scenario objects
- Replies: 3
- Views: 8030
Re: Error loading scenario objects
Hello SamC,
Could you post the contents of the ObjectErrors.txt file?
Could you try going through our General Debugging Steps?
http://www.prepar3d.com/forum/viewtopic ... 2&t=123246
Natasha
Could you post the contents of the ObjectErrors.txt file?
Could you try going through our General Debugging Steps?
http://www.prepar3d.com/forum/viewtopic ... 2&t=123246
Natasha
- Tue Jul 02, 2019 2:14 am
- Forum: Prepar3D Client Application Questions
- Topic: P3D v4.5 closes before scenario selection loads
- Replies: 4
- Views: 7605
Re: P3D v4.5 closes before scenario selection loads
hello cfol,
Awesome! I'm happy you are back up and running, thanks for the update.
Natasha
Awesome! I'm happy you are back up and running, thanks for the update.
Natasha
- Mon Jul 01, 2019 7:53 pm
- Forum: Prepar3D Client Application Questions
- Topic: P3D v4.5 closes before scenario selection loads
- Replies: 4
- Views: 7605
Re: P3D v4.5 closes before scenario selection loads
Hello,
Could you try going through our General Debugging Steps?
http://www.prepar3d.com/forum/viewtopic ... 2&t=123246
Please let us know if that resolves your issue, if not could you provide additional information? (Prepar3D version, Operating system, add-on's, ect.)
Thanks!
Natasha
Could you try going through our General Debugging Steps?
http://www.prepar3d.com/forum/viewtopic ... 2&t=123246
Please let us know if that resolves your issue, if not could you provide additional information? (Prepar3D version, Operating system, add-on's, ect.)
Thanks!
Natasha
- Mon Jul 01, 2019 2:09 pm
- Forum: Prepar3D Professional Plus Client Application Questions
- Topic: P3D Screen Not Showing up after Splash Screen
- Replies: 1
- Views: 10398
Re: P3D Screen Not Showing up after Splash Screen
Hello,
Could you try going through our General Debugging Steps? In particular look at step 5, which will have you delete the generated files on your box. http://www.prepar3d.com/forum/viewtopic ... 2&t=123246
Please let us know if that resolves your issue.
Natasha
Could you try going through our General Debugging Steps? In particular look at step 5, which will have you delete the generated files on your box. http://www.prepar3d.com/forum/viewtopic ... 2&t=123246
Please let us know if that resolves your issue.
Natasha
- Fri Jun 28, 2019 2:51 pm
- Forum: Prepar3D Installation and Installer Questions
- Topic: v3D default xml file
- Replies: 1
- Views: 6002
Re: v3D default xml file
Hello,
Could you try going through our General Debugging Steps? In particular look at step 5, which will have you delete the generated files on your box. http://www.prepar3d.com/forum/viewtopic ... 2&t=123246
Please let us know if that resolves your issue.
Natasha
Could you try going through our General Debugging Steps? In particular look at step 5, which will have you delete the generated files on your box. http://www.prepar3d.com/forum/viewtopic ... 2&t=123246
Please let us know if that resolves your issue.
Natasha