Hello sleddriver, Have you taken a look at out general debugging tips? I think that deleting your generated files (step 5) may help. http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the steps in there do not work can you provide us more info on your setup? Do you have any add-ons? ...

Hello Novawing24! Could you try running the Checklist and Startup Procedure Demonstration and see if you see the same issue? It seems to be working on our end. If you continue to see the issue can you provide an .xml snip-it for the ViewChangeAction so that we can more accurately replicate the issue...

Hello Axel80,

If you received the automatic responder email, that means the licensing department has received your email and will respond within 48 hrs. If not please email licensing@prepar3d.com.

Thanks,
Natasha

Hello All, Thralni and RRVyper, have you tried running through our general debugging steps? This will help us figure out if it is an add-on causing your problems. http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If that does not help could you provide more information on your systems ...

Hello charlesallsop, There is no 'simple' way to reinstall P3D, you will need to complacently uninstall and reinstall in the new location. I don't believe that you will encounter any licensing issue but if you do please email licensing@prepar3d.com with your license ID. They will be happy to assist ...

Hello JakeMc2436,

Have you had a chance to look at our Download help guide? I have a feeling that if you check the MD5 Checksum's they will not match. Please let us know if it helps!

http://www.prepar3d.com/forum/viewtopic ... 3&t=126465

Natasha

Hello gpratt, Could you try going through our General Debugging Steps? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 Please let us know if that resolves your issue, if not could you provide additional information? (Prepar3D version, Operating system, add-on's, ect.) Thanks! Natasha

Hello mcieplinski,

You can find the system requirements for Prepar3D on this page: https://prepar3d.com/system-requirements/


Thanks,
Natasha

Hello, Could you double check that the files to not exist on the C drive? Maybe something strange happened during instillation because these files should be generated on install. Could you share the path you are following to find the Lockheed Martin folders? I just want to verify you are looking in ...

Hello SimForLife,

Could you try running through our general debugging steps as well? They should help us narrow down what your issue is.
http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

Thanks!
Natasha

Hello SamC,

Could you post the contents of the ObjectErrors.txt file?

Could you try going through our General Debugging Steps?
http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

Natasha

hello cfol,

Awesome! I'm happy you are back up and running, thanks for the update.

Natasha

Hello,

Could you try going through our General Debugging Steps?
http://www.prepar3d.com/forum/viewtopic ... 2&t=123246


Please let us know if that resolves your issue, if not could you provide additional information? (Prepar3D version, Operating system, add-on's, ect.)

Thanks!
Natasha

Hello,

Could you try going through our General Debugging Steps? In particular look at step 5, which will have you delete the generated files on your box. http://www.prepar3d.com/forum/viewtopic ... 2&t=123246


Please let us know if that resolves your issue.

Natasha

Hello,

Could you try going through our General Debugging Steps? In particular look at step 5, which will have you delete the generated files on your box. http://www.prepar3d.com/forum/viewtopic ... 2&t=123246


Please let us know if that resolves your issue.

Natasha