P3D v3.4.9 CTD

[elmucki]

So i have the latest P3D installed. It is still VANILLA. i did a flight with a default aircraft (several different ones over the last few days) and after an hour or so of flying, if i click anything at all, the screen or button, the sim will close on me.
Screenshot of event viewer log: https://gyazo.com/1702ca722bfdf12c3fb31e4074036695
Windows 10 PRO (64 bit)
GTX 970 2GB
Intel 750 SSD (1.2TB)
Z170A M3 Mobo
12 GB DDR4 RAM

Up to date drivers (latest drivers).

Could use some help here.

[Martyson]

"So i have the latest P3D installed."

Is it a full Uninstall of your previous version and a fresh download and full install of the new P3D version?

[elmucki]

No it was a clean install. i uninstalled P3D and deactivated my version on my old SSD and then did a clean install on the new PCIe SSD.

[Poppet]

Hello

Download AppCrash

Download App Crash this will give you a better Crash Report, You can Then Copy and Paste into your Next Post

Click here to Download http://www.nirsoft.net/utils/appcrashview.zip

Open the File and Extract it Right Click on AppCrashView.exe and Run as administrator
https://c1.staticflickr.com/9/8558/2788 ... 26df_o.png

It will bring up a list of Crashes you had all time and date stamped. Click on the Crash you want to Investigate to Highlight it and Copy the Complete crash Information Tex to your Topic
https://c1.staticflickr.com/9/8706/2788 ... 07d1_o.png

[elmucki]

i have done all that, BUT, when it loads, i dont see P3D in that list. I do see other Process Files listed, like FSX. Prepar3d is not on there.

Also, i received another crash, where it just closed on me, again. https://gyazo.com/e2debf726aa8bd8a6d956066f816cd8f

While i see the crashes in event viewer, the P3D ones are not listed on here.

[elmucki]

some support from LM would be great.

[Poppet]

Kernelbase.dll is a Tricky one.........

So your Graphics Drivers are up to Date Yes ?

I would start by Disabling any Back-Round Processes before you Launch Prepar3D, Go To Task Manager and Disable Processes, Try then, Maybe something is Interfering.

[elmucki]

Yes latest drivers, this computer is vanilla... The only thing on there is P3D and MS Office. All drivers are up to date. Not much to disable....

[elmucki]

another one.... what is going on....https://gyazo.com/06d20fc8e3d60c5b2a111c7bad4a8d04

[Poppet]

Maybe somebody else could chip in here but.............

This is from the Avsim Crash to Desktop Guide

Kernelbase.dll – No known fix but some have solved this problem by -

Updating or reinstalling their video card drivers.

Scanning your system for corrupt/missing files.

Disable startup programs by typing msconfig in the Windows search box. When open, look at the Startup tab and disable all startups (they are all not needed for operation of your computer).

User Profile Corrupted – last resort, fix possible corrupted user profile Or Create another User Account and Try

===============================

Also have you tried to refresh your Prepar3D Directories ?

This is a New Install Yes ? No Add On's ?

Try this -----) http://www.prepar3d.com/forum/viewtopic ... 78#p145466

[Adam Breed]

Hi elmucki,

Could you describe all the steps you are taking when the crash occurs? For example, what aircraft and what airport. Were any settings changed or any other modifications made to the sim?

Also, can you ensure no add-ons are causing this issue? To restore Prepar3D to a near default state, could you delete the contents of the following folders and let us know if it helps? Please be aware it will likely remove any add-ons and any user changes. If that is a concern, create a backup before removing these files. Since you said this is a base install, deleting these files should not cause you any issue.

%PROGRAMDATA%\Lockheed Martin\Prepar3D v3
%LOCALAPPDATA%\Lockheed Martin\Prepar3D v3
%APPDATA%\Lockheed Martin\Prepar3D v3
%USERPROFILE%\Documents\Prepar3D v3 Files

Let us know,
Adam

[elmucki]

It is the default F35 at KSAN. No add ons at all. I load up at the airport with said plane and load in a flightplan via menu. I fly and throughout the flight it closes out with no warning. VAS is at about 2.2 to 2.5. All my sliders are on max. Again, no add on of any sort. all vanilla. I did delete these 4 folders but it happened again. with the same scenario above.

[Adam Breed]

Hi elmucki,

Good information.

Could you provide the details of what you put into your flight plan? Did you do this via the Start Up screen?

You say you maxed all settings out. Could you be more specific on exactly what settings did you changed? We would like to mimic your setup to increase the likelihood we can replicate the issue. You can post your Prepar3D.cfg contents if that is easier.

How long did it take until Prepar3D closed? Did it produce any error pop up or just gracefully exit?

Regards,
Adam

[elmucki]

i used the in flight menu flight planner and generated a plan from airport to airport only using VOR's.

Graphics setting: https://gyazo.com/6827f3c16a72a80cc0c0de4b4af32345
Scenery setting: https://gyazo.com/0c5c240d68baa2032246caf9d3a1c6ad
Lighting setting: https://gyazo.com/afc64ede1b6a5f35d20f96eb2042cb13

I did not get any error message when the program closed. The CTD has happened a few times at different intervals, sometimes as soon as 20 minutes or as long as 2 hours.

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******************************************* CFG END ****************************************************

[elmucki]

i should add that i did add to the CFG per your guide. however deleting it and having a fresh one did not help. i also received this error when P3D closed this time. https://gyazo.com/3a83c519fc769e305013aa9d63419007