CTD Over Canada

[luuphulam123]

Hi,

I'm using Prepar3D v3.4. I have been flying the P3D smoothly for long time but suddenly today the CTD appeared when I'm on the flight over Canada. I used AS16, PMDG 777, Pro ATC/X and when my aircratf started to decend, the CTD happened and the details is as below:

Source
Prepar3D exe

Summary
Stopped working

Date
‎01/‎04/‎2018 8:56 PM

Status
Report sent

Description
Faulting Application Path: E:\Prepar3D v3\Prepar3D.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Prepar3D.exe
Application Version: 3.4.22.19868
Application Timestamp: 588f7cbf
Fault Module Name: StackHash_6384
Fault Module Version: 10.0.16299.334
Fault Module Timestamp: 71be8751
Exception Code: c0000374
Exception Offset: PCH_BC_FROM_ntdll+0x0006EDDC
OS Version: 10.0.16299.2.0.0.768.100
Locale ID: 1033
Additional Information 1: 6384
Additional Information 2: 638457c80c30635bab009ba25e8f623b
Additional Information 3: 4fe8
Additional Information 4: 4fe85e0d48228e02829e560f346bc885

Extra information about the problem
Bucket ID: ed8aa9ade456be095ed6334a92b81428 (2222019861536052264)

Please help!!!!!!

LAM.

[Rob McCarthy]

Thanks for reaching out. Basic debugging steps can be found here and often fix common issues: https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

If you have Visual Studio 2015 installed, an option would be to provide a crash dump to us.

When Prepar3D crashes, the option to debug through Visual Studio should appear. Attach to the Prepar3D process and then go to Debug --> Save Dump As to save the memory dump. Feel free to upload that dump to Dropbox or some other file server and PM me a link. Make sure you provide the full version number with each dump.

More details here: msdn.microsoft.com/en-us/library/d5zhxt22.aspx

If you are seeing this issue only with PMDG aircraft, we recommend working with the developer to debug any issues. If they need any support integrating with Prepar3D, they should not hesitate to reach out directly to the Prepar3D team to debug further.

Regards,
Rob McCarthy