Installation P3D v4 stops

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
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wianfe
Posts: 6
Joined: Wed Aug 03, 2016 7:35 pm

Installation P3D v4 stops

Post by wianfe »

I tried to install the P3D v.4 but the installation stops in "Prepar3D v4 Academic Client" fase and do not finish. Can you help?
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Brady Butler
Lockheed Martin
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Joined: Tue May 09, 2017 5:31 pm

Re: Installation P3D v4 stops

Post by Brady Butler »

Hello wianfe,

Have you tried checking the md5 checksums to ensure they match those listed on our downloads page? You can review this post for more detailed information on downloading/checking the checksums:

www.prepar3d.com/forum/viewtopic.php?f=6313&t=126465

Make sure you are running the installer as an administrator. If you verify that the download worked properly and the install isn't working you should follow this guide:

https://www.prepar3d.com/forum/viewtopi ... 2&t=126570

Regards,
Brady
Brady Butler
Prepar3D® Software Engineer
wianfe
Posts: 6
Joined: Wed Aug 03, 2016 7:35 pm

Re: Installation P3D v4 stops

Post by wianfe »

Hello Brady. I verified everything you recommend and no problem with my system. I tried "repair", waited for forty minutes and the stalation stops in the same point and the problem continues. You could verify the setupl.exe.
Regards.
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Brady Butler
Lockheed Martin
Posts: 965
Joined: Tue May 09, 2017 5:31 pm

Re: Installation P3D v4 stops

Post by Brady Butler »

Hello wianfe,

Is there an error message that you're receiving?

Regards,
Brady
Brady Butler
Prepar3D® Software Engineer
wianfe
Posts: 6
Joined: Wed Aug 03, 2016 7:35 pm

Re: Installation P3D v4 stops

Post by wianfe »

Hi Brady.
There is no error massages. The setup progress of instalation stops in "Prepar3D v4 Academic client" fase. It's necessary to use the Windows Task Manager to get out. Thanks for your attention.
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Brady Butler
Lockheed Martin
Posts: 965
Joined: Tue May 09, 2017 5:31 pm

Re: Installation P3D v4 stops

Post by Brady Butler »

Hello,

Can you try the steps that Poppet posted here?

https://www.prepar3d.com/forum/viewtopi ... 2&t=128616

Ensure that you uninstall any Prepar3D installations first.

Regards,
Brady
Brady Butler
Prepar3D® Software Engineer
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