[RESOLVED] Error messages when trying to uninstall/deactivate V3

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
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CajunRon
Posts: 9
Joined: Wed Mar 05, 2014 7:13 pm

[RESOLVED] Error messages when trying to uninstall/deactivate V3

Post by CajunRon »

I am attempting to uninstall P3D V3 using the process outlined in this forum. The uninstall starts fine but then a popup window opens that states "Specified account already exist". This occurs three times during the uninstall. The uninstall then appears to continue but then I get another error message that states

"Setup failed'
0x80070643 Fatal error during installation

What do I do now. I want to uninstall and then reinstall a fresh copy with no add-ons in an attempt to try to find out why I am getting long (1 to 4 second) intermittent pauses in the program.

Thanks
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Poppet
Posts: 2770
Joined: Sat Nov 01, 2014 4:12 pm

Re: Error messages when trying to uninstall/deactivate V3

Post by Poppet »

Hello CajunRon

First Insure your Antivirus software or Firewall is not blocking the uninstall process

Then try this link below and go through the steps

Let us know how you get on

https://support.microsoft.com/en-ca/hel ... or-removed
CajunRon
Posts: 9
Joined: Wed Mar 05, 2014 7:13 pm

Re: Error messages when trying to uninstall/deactivate V3

Post by CajunRon »

Thanks for the reply.

I was able to uninstall . First I chose the "Repair" item on the Uninstaller and let the installation go through this "repair". I then I disabled my virus protection as you suggested. Don't know which of these two things solved the problem but I was able to successfully uninstall it.

Thanks.
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Poppet
Posts: 2770
Joined: Sat Nov 01, 2014 4:12 pm

Re: Error messages when trying to uninstall/deactivate V3

Post by Poppet »

Hello CajunRon

That's good news, Thank you for your feedback
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