Problem in VR (oculus)

Any issues, problems or troubleshooting topics related to computer hardware and the Prepar3D client application
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vince007
Posts: 23
Joined: Sat Jun 10, 2017 4:13 pm

Problem in VR (oculus)

Post by vince007 »

Dear Lockheed team,
I've installed the 4.2 version (updated my 4.xx), but now, i have found some problem in VR.
1) It crash sometimes when i swith to VR.
2) When i look on my right (or my left), that's ok, same things for the up and the down, but when I lean my head towards my shoulders, the movement is not synchronised...its amplified... ( and i feel like throwing up.:-) )

System: W10 pro 64. 64 Go, Sli of GTX 1080 ti, I76950X

Vincent
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Beau Hollis
Lockheed Martin
Posts: 2452
Joined: Wed Oct 06, 2010 3:25 pm

Re: Problem in VR (oculus)

Post by Beau Hollis »

Which version of the Oculus driver/runtime?
Which graphics driver?

I recall getting a report about bank being incorrect on Oculus but it was related to the a GPU or Oculus driver and resolved itself after updates. There are some known driver versions and oculus home versions that don't work together.
Beau Hollis
Prepar3D Software Architect
vince007
Posts: 23
Joined: Sat Jun 10, 2017 4:13 pm

Re: Problem in VR (oculus)

Post by vince007 »

Hi Beau,
the firmware is of the headset : 708/34a904e8da
App oculus 1.24.0545657 (1.24.0547103).
Oculus driver 1.18.0.426075
Nvidia driver 391.35 03272018
Everything is on automatic update.
Regards
Vincent
vince007
Posts: 23
Joined: Sat Jun 10, 2017 4:13 pm

Re: Problem in VR (oculus)

Post by vince007 »

Hi Beau, I've updated the nvidia driver (397.31) and the problem is here, again.
Done a clean install of the driver.
Have you any suggestion? The game is unplayable in VR.
Vincent
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Kayla Dillon
Posts: 1316
Joined: Mon Aug 01, 2016 5:59 pm

Re: Problem in VR (oculus)

Post by Kayla Dillon »

Hello,

Do you have any addons installed?

Regards,
Kayla
Prepar3D® Software Engineer
vince007
Posts: 23
Joined: Sat Jun 10, 2017 4:13 pm

Re: Problem in VR (oculus)

Post by vince007 »

Hello,
No addons installed.
Only prepar3D and Oculus to play.
Vincent
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Kayla Dillon
Posts: 1316
Joined: Mon Aug 01, 2016 5:59 pm

Re: Problem in VR (oculus)

Post by Kayla Dillon »

Hello,

Do you have SteamVR installed as well?

Have you tried deleting your generated files?

Regards,
Kayla
Prepar3D® Software Engineer
vince007
Posts: 23
Joined: Sat Jun 10, 2017 4:13 pm

Re: Problem in VR (oculus)

Post by vince007 »

Hello,
Yes, i've steam VR installed as well, but it's not lauching at the same time.
All the other game in VR, in steam, or oculus haven't got this positional problem.
No, i haven't tried to delete generated files. What is the procedure?
Vincent
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Kayla Dillon
Posts: 1316
Joined: Mon Aug 01, 2016 5:59 pm

Re: Problem in VR (oculus)

Post by Kayla Dillon »

Hello,

We have seen occasional issues with both Oculus runtime and SteamVR installed. It'd be great if you could test this after uninstalling SteamVR.

Deleting the generated files involves just deleting the following folders:

%PROGRAMDATA%\Lockheed Martin\Prepar3D v4
%LOCALAPPDATA%\Lockheed Martin\Prepar3D v4
%APPDATA%\Lockheed Martin\Prepar3D v4

You can find more general debugging tips here:
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Kayla
Prepar3D® Software Engineer
vince007
Posts: 23
Joined: Sat Jun 10, 2017 4:13 pm

Re: Problem in VR (oculus)

Post by vince007 »

Hello,
I've done the thing you tell me.
Result = the same.
I going to try to disable my sli.
Any other suggestion?
Vincent

Edit: Disable the sli, nothing change.

The problem, only appear when i lean my head, 15° in real, turns into 45 in VR.
No problem in any kind of game (Xplane, DCS for example).
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