P3Dv4 Crashes due to terrain.dll

Any issues, problems or troubleshooting topics related to computer hardware and the Prepar3D client application
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Sputz
Posts: 3
Joined: Tue Nov 28, 2017 5:27 am

P3Dv4 Crashes due to terrain.dll

Post by Sputz »

Hi,

Quite a few times in the middle of flying happily along, P3Dv4 Crashes!

I have a .wer Report and also viewed the Event Log which identified "terrain.dll" as a cause of an Exception Error.

No, I don't understand this enough to troubleshoot further or give wise words, so really would appreciate some help please. I am attaching a couple of images showing the Event Log:

Hmmm! I don't know how to.

Can you help please? Maybe someone can interpret the log or something? Or maybe I can replace the terrain.dll file?

Thanks.
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Kayla Dillon
Posts: 1316
Joined: Mon Aug 01, 2016 5:59 pm

Re: P3Dv4 Crashes due to terrain.dll

Post by Kayla Dillon »

Hello,

Have you gone through the general debugging steps?
viewtopic.php?f=6312&t=123246

Regards,
Kayla
Prepar3D® Software Engineer
Sputz
Posts: 3
Joined: Tue Nov 28, 2017 5:27 am

Re: P3Dv4 Crashes due to terrain.dll

Post by Sputz »

Thank you Kayla. I started going through the document you suggested and got as far as updating the Graphics Driver. Since then I have not had crashes.
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