Not able to download software after logging in.

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
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d_stickman
Posts: 10
Joined: Mon Nov 07, 2011 9:52 pm

Not able to download software after logging in.

Post by d_stickman »

Once I login to the downloads page it won't download the software when I click on it. It does this for both v4 and v5. If I click on the cab files it will let me download those but not the complete installers or the separate content, scenery, etc files. Any help on this would be greatly appreciated so I can update both of my versions to the current one.
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JorgenSA
Posts: 6010
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM ENE of EDXF

Re: Not able to download software after logging in.

Post by JorgenSA »

Try to right-click on the link to the software and select Save.

Jorgen
System: i5-12600K@4.9 GHz, ASUS ROG STRIX Z690-I motherboard, 32 GB 4800 MHz DDR5 RAM, Gainward RTX 3060 w/ 12 GB DDR6 VRAM, Windows 10 Pro.

All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.
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Rob McCarthy
Lockheed Martin
Posts: 3703
Joined: Wed Aug 24, 2011 1:37 pm

Re: Not able to download software after logging in.

Post by Rob McCarthy »

Hello,

We updated the site so zip and msi file downloads should no longer be blocked by chrome when clicking these links. Let us know if you run into any issues.

Regards,
Rob McCarthy
Rob McCarthy
Prepar3D® Core Lead
mpni
Posts: 1096
Joined: Thu Aug 09, 2018 10:37 am
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Re: Not able to download software after logging in.

Post by mpni »

Hi Wooten
Try with a right clic on the file and select open in a new tab.
Regards
Michel
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