[RESOLVED] P3D crashes after hotfix install...

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
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francescodoenz
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Location: Morges,Switzerland,

[RESOLVED] P3D crashes after hotfix install...

Post by francescodoenz »

I am a latecomer to install the 4.5 hotfix today and as soon as i open P3D as an admin the logo P3D just shows up and then disappears. Did a client uninstall of 4.5 with windows uninstaller and then downloaded the last version after having deactivated the windows antivirus. Installed uneventfully the hotfix but it wont start as described! I guess the cure to it is now by now? I must not be alone?
Many thanks in advance for your inputs!!
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keenrw
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Re: P3D crashes after hotfix install...

Post by keenrw »

Just wondering , do you have any add ons installed that may need to be updated to work with 4.5? there was an issue with the WX Advantage Radar and this caused 4.5 not to work , theWX radar was updated shortly after to work with 4.5
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JorgenSA
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Re: P3D crashes after hotfix install...

Post by JorgenSA »

Yes, whatever add-ons you have, you should verify that they (all of them) are v. 4.5 compatible, and update if an update is available from the manufacturer.

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All views and opinions expressed here are entirely my own. I am not a Lockheed-Martin employee.
francescodoenz
Posts: 252
Joined: Thu Oct 25, 2012 6:13 pm
Location: Morges,Switzerland,

Re: P3D crashes after hotfix install...

Post by francescodoenz »

thanks will look into it and of course let you know!!
MSI MEG Z390 Godlike, 9700K, 2xRTX2080TI NVlink, 16GB G.Skill DDR4-4600, 2xAlphacool Eiswand, Coolermaster HAF-X
francescodoenz
Posts: 252
Joined: Thu Oct 25, 2012 6:13 pm
Location: Morges,Switzerland,

Re: P3D crashes after hotfix install...

Post by francescodoenz »

Re-installed client a second time and it does not crash anymore on launching, but noew i do not anymore find my saved flights and i am unable to save a new one?
MSI MEG Z390 Godlike, 9700K, 2xRTX2080TI NVlink, 16GB G.Skill DDR4-4600, 2xAlphacool Eiswand, Coolermaster HAF-X
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Brady Butler
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Re: P3D crashes after hotfix install...

Post by Brady Butler »

Hello,

To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps?

http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

If the issue is determined to be caused by an add-on, you will likely want to reach out to the add-on developer for direct support. If they need any support with development, they should not hesitate to contact us.

Regards,
Brady
Brady Butler
Prepar3D® Software Engineer
francescodoenz
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Joined: Thu Oct 25, 2012 6:13 pm
Location: Morges,Switzerland,

Re: P3D crashes after hotfix install...

Post by francescodoenz »

Many thanks for your help, it opens now normally and no crash, effectively I had to update several addons, it confirms again that it is paramount to have every addon up to date!
MSI MEG Z390 Godlike, 9700K, 2xRTX2080TI NVlink, 16GB G.Skill DDR4-4600, 2xAlphacool Eiswand, Coolermaster HAF-X
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