Win 10 KB4038788 Update crashes my P3D v3

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
ckd76915
Posts: 24
Joined: Tue Apr 24, 2012 2:18 pm

Win 10 KB4038788 Update crashes my P3D v3

Postby ckd76915 » Wed Sep 13, 2017 10:44 am

After Windows Update KB4038788 my P3d crashes immediately after loading ...
EventData

prepar3d.exe
3.4.18.19475
5851bfd2
unknown
0.0.0.0
00000000
c0000005
1ca5dd00
324
01d32c7279f72803
C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\prepar3d.exe
unknown
cc1c87ee-2f2d-49b2-9888-dc5221a22a2f


After Deinstallation of that Fix, P3D is running as stable as before.
Does anybody else can confirm this ....

Regards
Chris
Last edited by Rob McCarthy on Wed Sep 13, 2017 3:09 pm, edited 1 time in total.

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Mike209
Posts: 7
Joined: Wed Aug 16, 2017 7:26 am

Re: KB4038788 crashes my P3D

Postby Mike209 » Wed Sep 13, 2017 4:16 pm

Exactly the same by me.
Happy landings, Michael

CFG874
Posts: 19
Joined: Thu Nov 14, 2013 5:46 pm

Re: KB4038788 crashes my P3D

Postby CFG874 » Wed Sep 13, 2017 4:41 pm

Hi,
Exactly the same by me.

CFG874_Bernd

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Rob McCarthy
Lockheed Martin
Posts: 863
Joined: Wed Aug 24, 2011 1:37 pm

Re: KB4038788 crashes my P3D

Postby Rob McCarthy » Wed Sep 13, 2017 5:25 pm

For those experiencing this issue are you seeing it on both v3 and v4? Also do you still see a crash on a clean Prepar3D installation with no add-ons installed?

Regards,
Rob McCarthy
Rob McCarthy
Prepar3D® Core Lead

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Mike209
Posts: 7
Joined: Wed Aug 16, 2017 7:26 am

Re: KB4038788 crashes my P3D

Postby Mike209 » Wed Sep 13, 2017 6:00 pm

I don't have the P3Dv4 yet.
A clean installation without add-ons, I can not check. In any case, this happened today after the Windows update. After uninstalling the Windows update, the P3Dv3 will work again.
Happy landings, Michael

Ralph_E
Posts: 7
Joined: Wed Sep 13, 2017 6:20 pm

Re: KB4038788 crashes my P3D

Postby Ralph_E » Wed Sep 13, 2017 6:33 pm

Hi there,

same for me after installing KB4038788: P3Dv3 always crashes short after loading has finished at 100 %. Switching on or off of some plugins doesn't change this behaviour. Deactivationg of addon scenery also doesn't.

By the way: P3Dv4 doesn't crash and runs without this problem.

In the windows event log i see 3 issues.

first:
Anwendung: prepar3d.exe
Frameworkversion: v4.0.30319
Beschreibung: Der Prozess wurde aufgrund einer unbehandelten Ausnahme beendet.
Ausnahmeinformationen: Ausnahmecode c0000005, Ausnahmeadresse 2601DD00
Stapel:
bei MS.Win32.UnsafeNativeMethods.IntGetMessageW(System.Windows.Interop.MSG ByRef, System.Runtime.InteropServices.HandleRef, Int32, Int32)
bei MS.Win32.UnsafeNativeMethods.GetMessageW(System.Windows.Interop.MSG ByRef, System.Runtime.InteropServices.HandleRef, Int32, Int32)
bei System.Windows.Threading.Dispatcher.GetMessage(System.Windows.Interop.MSG ByRef, IntPtr, Int32, Int32)
bei System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
bei System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
bei Views.AlertBox.P3DAlertBox.ProcessPendingWorkItems()
bei Views.AlertBox.P3DAlertBox.OnProgressPercentChanged(System.Object)
bei MenuModels.AlertBox.AlertData.set_ProgressCurrent(Double)
bei <Module>.P3DAlert.SetCurrent(P3DAlert*, Int32)
bei <Module>.P3DAlertSystem.UpdateModeless(Void*, Int32)

second:
Name der fehlerhaften Anwendung: prepar3d.exe, Version: 3.4.22.19868, Zeitstempel: 0x588f7cbf
Name des fehlerhaften Moduls: unknown, Version: 0.0.0.0, Zeitstempel: 0x00000000
Ausnahmecode: 0xc0000005
Fehleroffset: 0x2016dd00
ID des fehlerhaften Prozesses: 0x449c
Startzeit der fehlerhaften Anwendung: 0x01d32cb8227c4427
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\prepar3d.exe
Pfad des fehlerhaften Moduls: unknown
Berichtskennung: a70f6f20-af0a-4ee2-ad52-374cbc84b6e6
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

third:
Name der fehlerhaften Anwendung: prepar3d.exe, Version: 3.4.22.19868, Zeitstempel: 0x588f7cbf
Name des fehlerhaften Moduls: unknown, Version: 0.0.0.0, Zeitstempel: 0x00000000
Ausnahmecode: 0xc000041d
Fehleroffset: 0x2016dd00
ID des fehlerhaften Prozesses: 0x449c
Startzeit der fehlerhaften Anwendung: 0x01d32cb8227c4427
Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\prepar3d.exe
Pfad des fehlerhaften Moduls: unknown
Berichtskennung: 9d2fd2b1-fd97-49f4-9c4a-dd5296e4f999
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Best regards, Ralph

abd40110a
Posts: 40
Joined: Mon Oct 17, 2011 1:36 pm

Re: KB4038788 crashes my P3D

Postby abd40110a » Wed Sep 13, 2017 7:25 pm

I have just made this update at the moment and P3D v3 without addons works.

User avatar
Rob McCarthy
Lockheed Martin
Posts: 863
Joined: Wed Aug 24, 2011 1:37 pm

Re: KB4038788 crashes my P3D

Postby Rob McCarthy » Wed Sep 13, 2017 7:32 pm

We are also not seeing any crashes running stock P3D v3 and v4 on the latest Windows 10 update. For those that are experiencing this issue there could be a specific add-on or peripheral that is causing compatibility issues with this update. Please try going through our general debugging steps here to isolate the issue:
viewtopic.php?f=6312&t=123246

Also, as mentioned in our general debugging steps, please ensure all drivers are fully up to date as well.

Regards,
Rob McCarthy
Rob McCarthy
Prepar3D® Core Lead

Ralph_E
Posts: 7
Joined: Wed Sep 13, 2017 6:20 pm

Re: KB4038788 crashes my P3D

Postby Ralph_E » Wed Sep 13, 2017 8:26 pm

If all addon sceneries are deactivated, P3Dv3 runs fine. If I activate a single scenery, whether Orbx, Aerosoft Mega Airport Frankfurt, then it doesn't. If I start P3Dv3 without addon scenery and activate them later via menu WORLD/SCENERY LIBRARY it seems to work also. Confusing! Will go further research.

snapshot21
Posts: 1
Joined: Wed Sep 13, 2017 9:18 pm

Re: KB4038788 crashes my P3D v3

Postby snapshot21 » Wed Sep 13, 2017 9:25 pm

I am also having this issue. Purely stock v3 works fine. But as seem as I install one add-on, doesnt matter which one, it crashes upon loading to 100%. Also uninstalled the update and it is now working fine.

EDIT: Noticed a new thing, after a fresh install of v3 and installation of all add-ons, It runs fine the first time you start it. Then all subsequent startups are crashing again.

NickK
Posts: 5
Joined: Sat Nov 19, 2016 2:04 pm

Re: KB4038788 crashes my P3D v3

Postby NickK » Thu Sep 14, 2017 6:02 am

Same here. Spent many hours trying to isolate it and disabled all add ons.

Stock aircraft seem to work. Any other aircraft (PMDG/A320X) cause a hand at the moment the application loading is complete and the screen is about to paint. I could temporarily delay this happening by loading the Cub and then switching to another aircraft.

Fault is always initiated by a 1026 NET Framework error, usually followed by a 1000 NET Framework error. Tried earlier versions of the client. Tried running diagnostics on NET framework. Tried assorted known good video drivers.

Ran SFC and DISM. All good

Application: Prepar3D.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 06CBDD00
Stack:
at MS.Win32.UnsafeNativeMethods.IntGetMessageW(System.Windows.Interop.MSG ByRef, System.Runtime.InteropServices.HandleRef, Int32, Int32)
at MS.Win32.UnsafeNativeMethods.GetMessageW(System.Windows.Interop.MSG ByRef, System.Runtime.InteropServices.HandleRef, Int32, Int32)
at System.Windows.Threading.Dispatcher.GetMessage(System.Windows.Interop.MSG ByRef, IntPtr, Int32, Int32)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
at Views.AlertBox.P3DAlertBox.ProcessPendingWorkItems()
at Views.AlertBox.P3DAlertBox.OnProgressPercentChanged(System.Object)
at MenuModels.AlertBox.AlertData.set_ProgressCurrent(Double)
at <Module>.P3DAlert.SetCurrent(P3DAlert*, Int32)
at <Module>.P3DAlertSystem.UpdateModeless(Void*, Int32)

Uninstalling KB4038788 resolves the issue. First time I've ever had an issue with a MS update.

Kind regads
Nick

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aeronauta
Posts: 1209
Joined: Sun Oct 23, 2011 1:56 am
Location: Melbourne, Australia

Re: KB4038788 crashes my P3D v3

Postby aeronauta » Thu Sep 14, 2017 7:19 am

For your information I am running P3D V4 in Win 10 Version 1703 ()S Build 15063.608) and (KB4038788) with no problem , have ORBX OZx and many AC. no other Scenery

Jorge
Jorge Roldan
OZx Developer (aero) - Hovercontrol Helicopter Certified Pilot - Spad.Next Beta Tester

p3dfan100
Posts: 56
Joined: Thu Sep 04, 2014 1:08 am

Re: KB4038788 crashes my P3D v3

Postby p3dfan100 » Thu Sep 14, 2017 7:25 am

Yep me too. So glad I'm not the only one.

If I keep trying, it eventually loads, but accessing the options and trying to import a different control config eventually crashes.

Might have been a fluke that it loaded the scenario , but then eventually crashes after a certain time.

gza
Posts: 2
Joined: Wed Sep 13, 2017 1:31 pm

Re: KB4038788 crashes my P3D v3

Postby gza » Thu Sep 14, 2017 8:28 am

I also have the same issue:

Faulting application name: Prepar3D.exe, version: 3.4.22.19868, time stamp: 0x588f7cbf
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x10e0dd00
Faulting process id: 0x14c0
Faulting application start time: 0x01d32ca7318c5dea
Faulting application path: D:\Lockheed Martin\Prepar3D v3\Prepar3D.exe
Faulting module path: unknown
Report Id: 3dd7b87b-a03d-4c56-bbd3-9dec76416af0
Faulting package full name:
Faulting package-relative application ID:

Prepar3D.exe
3.4.22.19868
588f7cbf
unknown
0.0.0.0
00000000
c000041d
10e0dd00
14c0
01d32ca7318c5dea
D:\Lockheed Martin\Prepar3D v3\Prepar3D.exe
unknown
3dd7b87b-a03d-4c56-bbd3-9dec76416af0

I disabled all add-on sceneries, and disabled all USB but it still crashes, only after uninstalling the KB it worked, but after another reboot the KB was installed again, and back to the same problem, any fixes to this yet?

gza

volki127
Posts: 2
Joined: Wed May 20, 2015 9:05 am

Re: KB4038788 crashes my P3D v3

Postby volki127 » Thu Sep 14, 2017 9:57 am

Hi there,

same for me after installing KB4038788: P3Dv3 always crashes.uninstalled the update and it is now working fine.


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