P3D 2.5 Application Hang after May 10 winupdates

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
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cbruce
Posts: 68
Joined: Sun Oct 02, 2011 3:41 pm

P3D 2.5 Application Hang after May 10 winupdates

Post by cbruce »

W7
P3D 2.5
Nvidia GTX980 ti

I have had a very stable setup for over 1 year, no crashes, nothing.

May 10 was my first ever P3D freeze and I had not changed anything. Funnily enough the event viewer did not record this P3D hang, but the next day (11/05) it did record Application Hang, details below

I did all the hw checks - furmark, CPU Tester Pro 4, Memtest. All ok

My video driver is up-to-date.

Anytivirus scan run ok. sfc /scannow ok

Only thing I can think of is May 10 there were a LOT of winupdates, including visual c++ distributable, about 15-20 updates which is unusually high


Here is my log of the crash, has anyone run into this problem? I have meantime restored back to before the May 10 updates to see if that fixes

Source
Prepar3D exe

Summary
Stopped responding and was closed

Date
‎11/‎05/‎2016 18:24

Status
Report sent

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\P3D\Prepar3D.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: Prepar3D.exe
Application Version: 2.5.12946.0
Application Timestamp: 555f2e54
Hang Signature: 0f0b
Hang Type: 0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Hang Signature 1: 0f0b243368f0641ef212815f6b22f6b2
Additional Hang Signature 2: 371e
Additional Hang Signature 3: 371edb425b03f9e031a89fae140a7f72
Additional Hang Signature 4: 0f0b
Additional Hang Signature 5: 0f0b243368f0641ef212815f6b22f6b2
Additional Hang Signature 6: 371e
Additional Hang Signature 7: 371edb425b03f9e031a89fae140a7f72


Source
Prepar3D exe

Summary
Stopped responding and was closed

Date
‎11/‎05/‎2016 18:24

Status
Report sent

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\P3D\Prepar3D.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: Prepar3D.exe
Application Version: 2.5.12946.0
Application Timestamp: 555f2e54
Hang Signature: 0f0b
Hang Type: 0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Hang Signature 1: 0f0b243368f0641ef212815f6b22f6b2
Additional Hang Signature 2: 371e
Additional Hang Signature 3: 371edb425b03f9e031a89fae140a7f72
Additional Hang Signature 4: 0f0b
Additional Hang Signature 5: 0f0b243368f0641ef212815f6b22f6b2
Additional Hang Signature 6: 371e
Additional Hang Signature 7: 371edb425b03f9e031a89fae140a7f72
Source
Prepar3D exe

Summary
Stopped responding and was closed

Date
‎11/‎05/‎2016 18:24

Status
Report sent

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\P3D\Prepar3D.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: Prepar3D.exe
Application Version: 2.5.12946.0
Application Timestamp: 555f2e54
Hang Signature: 0f0b
Hang Type: 0
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Hang Signature 1: 0f0b243368f0641ef212815f6b22f6b2
Additional Hang Signature 2: 371e
Additional Hang Signature 3: 371edb425b03f9e031a89fae140a7f72
Additional Hang Signature 4: 0f0b
Additional Hang Signature 5: 0f0b243368f0641ef212815f6b22f6b2
Additional Hang Signature 6: 371e
Additional Hang Signature 7: 371edb425b03f9e031a89fae140a7f72

and from Eventvwr:

Log Name: Application
Source: Application Hang
Date: 11/05/2016 18:24:44
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: Newserver
Description:
The program Prepar3D.exe version 2.5.12946.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1730
Start Time: 01d1abc66f6cf4d1
Termination Time: 171
Application Path: C:\P3D\Prepar3D.exe
Report Id: c6051a43-17be-11e6-a049-086266376555

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-05-11T21:24:44.000000000Z" />
<EventRecordID>19402</EventRecordID>
<Channel>Application</Channel>
<Computer>Newserver</Computer>
<Security />
</System>
<EventData>
<Data>Prepar3D.exe</Data>
<Data>2.5.12946.0</Data>
<Data>1730</Data>
<Data>01d1abc66f6cf4d1</Data>
<Data>171</Data>
<Data>C:\P3D\Prepar3D.exe</Data>
<Data>c6051a43-17be-11e6-a049-086266376555</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>

Log Name: Application
Source: Application Hang
Date: 11/05/2016 18:24:44
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: Newserver
Description:
The program Prepar3D.exe version 2.5.12946.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1730
Start Time: 01d1abc66f6cf4d1
Termination Time: 171
Application Path: C:\P3D\Prepar3D.exe
Report Id: c6051a43-17be-11e6-a049-086266376555

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-05-11T21:24:44.000000000Z" />
<EventRecordID>19402</EventRecordID>
<Channel>Application</Channel>
<Computer>Newserver</Computer>
<Security />
</System>
<EventData>
<Data>Prepar3D.exe</Data>
<Data>2.5.12946.0</Data>
<Data>1730</Data>
<Data>01d1abc66f6cf4d1</Data>
<Data>171</Data>
<Data>C:\P3D\Prepar3D.exe</Data>
<Data>c6051a43-17be-11e6-a049-086266376555</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event>
Mike LM

Re: P3D 2.5 Application Hang after May 10 winupdates

Post by Mike LM »

Are you using any add-ons?

Was your system restore successful?

- Mike
cbruce
Posts: 68
Joined: Sun Oct 02, 2011 3:41 pm

Re: P3D 2.5 Application Hang after May 10 winupdates

Post by cbruce »

Are you using any add-ons?
Yes, but nothing installed new for over 1 year and all has been working without any problems for this period. As mentioned the ONLY thing that changed on 10/05 were the winupdates
Was your system restore successful?
Yes and I am now back to before the 10/05 winupdates and about to start testing
cbruce
Posts: 68
Joined: Sun Oct 02, 2011 3:41 pm

Re: P3D 2.5 Application Hang after May 10 winupdates

Post by cbruce »

As mentioned I restored back to before the May 10 winupdates

Flight today was without problems

Here are the 17 winupdates of May 10 which I beleive started the issue:

https://onedrive.live.com/redir?resid=6 ... hoto%2cjpg
cbruce
Posts: 68
Joined: Sun Oct 02, 2011 3:41 pm

Re: P3D 2.5 Application Hang after May 10 winupdates

Post by cbruce »

Now completed another flight, so that is 2 sessions of 2 hrs each without a freeze
cbruce
Posts: 68
Joined: Sun Oct 02, 2011 3:41 pm

Re: P3D 2.5 Application Hang after May 10 winupdates

Post by cbruce »

Btw my add-ons:
Orbx Global
ASN
Prosim 737
MyTraffic X Professional
ProATC
FSCaptain
REX Textures

As mentioned I had no stability issue until the winupdates of May 10 and nothing else changed
cbruce
Posts: 68
Joined: Sun Oct 02, 2011 3:41 pm

Re: P3D 2.5 Application Hang after May 10 winupdates

Post by cbruce »

I have now completed 6 hours flying without any crash and without the May 10 winupdates

Unsure what to do next, other than not do any more winupdates until someone at P3D has tested this too?
bobsk8
Posts: 168
Joined: Mon May 04, 2015 2:24 pm

Re: P3D 2.5 Application Hang after May 10 winupdates

Post by bobsk8 »

If that was your first and only crash, I would not have been concerned frankly.
CTVredvirus
Posts: 213
Joined: Thu Sep 19, 2013 7:54 pm

Re: P3D 2.5 Application Hang after May 10 winupdates

Post by CTVredvirus »

Is there any ways that we can ignore those updates, in the future, but keep getting updates ???
OCZ 1250W, Asus Maximus X formula, Intel 8086k, 32GB Ram, RTX 2080.
P3D addons: PMDG 737ngx, 777, 747, 737ngxuORBX Global, eurpoe, vector and ESSA, AS, FS2CREW, UT LIVE, P3Dv4 and 5. CLS-E MK II RUDDER WITH TOE BRAKES & CLS-E MK II BUNDLE
CTVredvirus
Posts: 213
Joined: Thu Sep 19, 2013 7:54 pm

Re: P3D 2.5 Application Hang after May 10 winupdates

Post by CTVredvirus »

Tried to recover from a point but its not working it unablle to do anything, will there be a fix from LM ? Or is therea nother way to remove updates in win 10 ?
OCZ 1250W, Asus Maximus X formula, Intel 8086k, 32GB Ram, RTX 2080.
P3D addons: PMDG 737ngx, 777, 747, 737ngxuORBX Global, eurpoe, vector and ESSA, AS, FS2CREW, UT LIVE, P3Dv4 and 5. CLS-E MK II RUDDER WITH TOE BRAKES & CLS-E MK II BUNDLE
cbruce
Posts: 68
Joined: Sun Oct 02, 2011 3:41 pm

Re: P3D 2.5 Application Hang after May 10 winupdates

Post by cbruce »

If that was your first and only crash, I would not have been concerned frankly.
I had 2 crashes in a row, both after the May 10 updates so I am concerned about reinstalling the updates...since restoring to before the updates no crash at all
Is there any ways that we can ignore those updates, in the future, but keep getting updates ?
Yes, you can exclude the ones causing problems within win update
will there be a fix from LM
See the other thread on this issue for p3d v3 - recommendation is clean install or try one-by-one without add-ons
cbruce
Posts: 68
Joined: Sun Oct 02, 2011 3:41 pm

Re: P3D 2.5 Application Hang after May 10 winupdates

Post by cbruce »

Is anyone still getting these crashes on P3D 2.5 with the winupdates installed?

I have run flawlessly since I uninstalled the winupdates, 17 of them that came thru on May 10th
Kosta
Posts: 1173
Joined: Sun Sep 18, 2011 10:20 pm

Re: P3D 2.5 Application Hang after May 10 winupdates

Post by Kosta »

I have now the same problem. Been using my latest installation on more than 20 flights now, all were fine, stable and all.
Haven't been flying since a month or so, and the ONLY thing updated were windows updates.
Now, I could roll back to before, but I'd rather not.

The sim started completely misbehaving, my Majestic Dash started flickering today as I loaded it, P3D is freezing when closing, loading some flight when started up, was gone after reboot etc. Very weird stuff.

I know I will reinstall P3D now, but this here must be a problem. Something ain't right here.

I think, and that's only a shot in a dark, there is something going on with administration privileges of an administrative account (user account with admin privileges) and what MS is changing when updating. I bet if I ran my Win10 with an "Administrator" account, like I did under Win7, I would have 0 problems. Maybe...

However, I do have latest P3D here.
Kosta
Posts: 1173
Joined: Sun Sep 18, 2011 10:20 pm

Re: P3D 2.5 Application Hang after May 10 winupdates

Post by Kosta »

Disregard my previous post. After removing Majestic and Shaders, no problems. Even after reinstallation of Majestic Dash, all is fine.
I am now just pissed that I missed Finally Austria, was just ready to depart Vienna for Innsbruck with fully staffed airports...
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