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by Rob McCarthy
Tue Jan 21, 2020 3:10 pm
Forum: Miscellaneous
Topic: Custom window in VR
Replies: 2
Views: 882

Re: Custom window in VR

Hi Vincent,

Would using a font color very close to black (i.e. 1,1,1) be an option for your gauge?

Regards,
Rob McCarthy
by Rob McCarthy
Tue Jan 21, 2020 2:33 pm
Forum: Hardware Specific Questions
Topic: P3D 4.5 FLICKERING BLACK MONITOR
Replies: 5
Views: 1199

Re: P3D 4.5 FLICKERING BLACK MONITOR

Hello,

Does the solution in this post solve what you are seeing?
viewtopic.php?f=6314&p=205520

Regards,
Rob McCarthy
by Rob McCarthy
Tue Jan 21, 2020 1:18 pm
Forum: Prepar3D Client Application Questions
Topic: Can't set up custom cameras
Replies: 4
Views: 548

Re: Can't set up custom cameras

Hello,

How are you activating the new view? Does creating a Locked Spot view instead of a Spot view show the same results?

Regards,
Rob McCarthy
by Rob McCarthy
Wed Jan 15, 2020 5:23 pm
Forum: Prepar3D Client Application Questions
Topic: Pushback vehicles disapear
Replies: 3
Views: 780

Re: Pushback vehicles disapear

Hello,

Have you tried going through our general debugging steps here?
viewtopic.php?f=6312&t=123246

Regards,
Rob McCarthy
by Rob McCarthy
Wed Jan 15, 2020 2:19 pm
Forum: Prepar3D Client Application Questions
Topic: P3D Launch with 3 Screens
Replies: 2
Views: 625

Re: P3D Launch with 3 Screens

Hello,

Window size and positions are saved into scenario files. If you position your windows where you want them and then save your scenario and make it the default your windows will load in the same place every time you launch the application.

Regards,
Rob McCarthy
by Rob McCarthy
Tue Jan 14, 2020 2:07 pm
Forum: Scenery Development Questions
Topic: Anomaly, tall towers in Papa New Guinea
Replies: 9
Views: 2939

Re: Anomaly, tall towers in Papa New Guinea

Hello,

We'll have a fix in our next update.

Regards,
Rob McCarthy
by Rob McCarthy
Mon Nov 18, 2019 1:55 pm
Forum: Other Support Questions
Topic: [RESOLVED] Game screen flashing/flickering
Replies: 2
Views: 979

Re: Game screen flashing/flickering

Hello,

Does disabling the full screen optimization setting eliminate the flickering you are seeing? This can be done by right clicking Prepar3D.exe, click Properties, go to the Compatibility tab, check "Disable full screen optimization".

Regards,
Rob McCarthy
by Rob McCarthy
Thu Nov 14, 2019 11:32 am
Forum: Other Support Questions
Topic: Black leading edge over the wing for PMDG NGXu
Replies: 22
Views: 4954

Re: Black leading edge over the wing for PMDG NGXu

Hello,

A texture was updated in version 4.4 that is used for PBR aircraft in some cases. If you only applied client updates this could be the cause of the problem you are seeing. Updating content to the latest version should fix this issue.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Nov 14, 2019 11:28 am
Forum: Prepar3D Client Application Questions
Topic: P3D Minimizing when a Save occurs
Replies: 1
Views: 875

Re: P3D Minimizing when a Save occurs

Hi Domingos,

This could be due to an add-on conflict with this command. Can you try going through our general debugging steps to see if these can isolate the cause of the issue? https://prepar3d.com/forum/viewtopic.ph ... 2&t=123246

Regards,
Rob McCarthy
by Rob McCarthy
Wed Oct 23, 2019 11:37 am
Forum: Prepar3D Installation and Installer Questions
Topic: Update info
Replies: 1
Views: 1298

Re: Update info

Hello, You can choose to install the entire update or only the client. The entire update includes the client, content, and scenery. You can view the entire list of changes categorized by component here: https://prepar3d.com/SDKv4/prepar3d/what_is_new/new_v45.html . If you feel that the content and s...
by Rob McCarthy
Tue Oct 22, 2019 4:51 pm
Forum: Other Support Questions
Topic: Learning Centre mistake
Replies: 1
Views: 1707

Re: Learning Centre mistake

Hi Steve,

Thanks for bringing that to our attention, we'll correct that.

Regards,
Rob McCarthy
by Rob McCarthy
Mon Oct 21, 2019 7:37 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Installing a second P3D on computer
Replies: 1
Views: 1114

Re: Installing a second P3D on computer

Hello,

Two different versions of the same major release (4.3 & 4.5) cannot be installed on the same machine, even on different drives. Different releases (v4 & v3) however can be installed on the same machine.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Oct 17, 2019 9:01 pm
Forum: Prepar3D Client Application Questions
Topic: Load in with 2D undocked
Replies: 2
Views: 962

Re: Load in with 2D undocked

Hello,

Saving a scenario will save all panel and window states including if they are undocked.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Oct 17, 2019 8:55 pm
Forum: Prepar3D Website and Download Questions
Topic: Install Prepar 3D
Replies: 3
Views: 3667

Re: Install Prepar 3D

Hello,

This may be due to low disk space. How much disk space do you have on your C drive? Prepar3D requires 40GB for the installation as well as an additional 15GB of space on the C drive: https://prepar3d.com/system-requirements/

Regards,
Rob McCarthy
by Rob McCarthy
Thu Oct 17, 2019 1:09 pm
Forum: Prepar3D Professional Plus Client Application Questions
Topic: P3D Is open in the background after closing
Replies: 4
Views: 4294

Re: P3D Is open in the background after closing

Hello,

Did you run the "Delete Generate Files" shortcut in the Prepar3D application directory as well? What modifications did you make to cfg files?

Regards,
Rob McCarthy

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