Search found 1618 matches

by Rob McCarthy
Thu Sep 19, 2019 11:50 am
Forum: Prepar3D Client Application Questions
Topic: randomly closes to desktop
Replies: 31
Views: 700

Re: randomly closes to desktop

Hello,

Have you tried going through our general debugging steps? These may help narrow down the cause of the issue.
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Rob McCarthy
by Rob McCarthy
Wed Sep 18, 2019 8:11 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Error 5013 message... please respond!
Replies: 1
Views: 139

Re: Error 5013 message... please respond!

Hi James,

Are you now able to successfully activate?

Regards,
Rob McCarthy
by Rob McCarthy
Tue Sep 10, 2019 6:45 pm
Forum: Prepar3D Client Application Questions
Topic: 2 sent emails!!
Replies: 2
Views: 242

Re: 2 sent emails!!

Hello,

Thank you for your patience. You should be able to reactivate now.

Regards,
Rob McCarthy
by Rob McCarthy
Mon Sep 09, 2019 5:03 pm
Forum: Prepar3D Client Application Questions
Topic: [RESOLVED] Bottom of OPTIONS window cut off
Replies: 2
Views: 281

Re: Bottom of OPTIONS window cut off

Hello,

This is most likely due to display scaling. If you reduce the scaling value the UI should fit properly in the screen. The "Change the size of text, apps, and other items" value in your display settings controls the scaling.

Regards,
Rob McCarthy
by Rob McCarthy
Mon Sep 09, 2019 4:53 pm
Forum: Prepar3D Client Application Questions
Topic: Display Resolution Message on Startup
Replies: 3
Views: 405

Re: Display Resolution Message on Startup

Hi Dane,

Are you running two external displays or is one your laptop screen? Also do you only see this popup when using the laptop screen?

Regards,
Rob McCarthy
by Rob McCarthy
Tue Aug 27, 2019 7:05 pm
Forum: Prepar3D Professional Plus Client Application Questions
Topic: Reversing deleted shaders folder, possible?
Replies: 2
Views: 1384

Re: Reversing deleted shaders folder, possible?

Hello,

Did you run the Delete Generated Files shortcut or just delete the shaders folder? Deleting shaders in your local app data folder shouldn't impact any installed add-ons. This will get generated again next time you launch Prepar3D. Was the scenery.cfg deleted as well?

Regards,
Rob McCarthy
by Rob McCarthy
Thu Aug 22, 2019 5:22 pm
Forum: Other Support Questions
Topic: Shortcut Shift+E
Replies: 1
Views: 438

Re: Shortcut Shift+E

Hello,

This may have been mapped to different control. If you open up the control settings screen and search for the start engines key event you can reassign it to this key combination.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Aug 22, 2019 3:47 pm
Forum: Scenery Development Questions
Topic: Autogen placement above ~4300 meters not working
Replies: 6
Views: 2648

Re: Autogen placement above ~4300 meters not working

Thanks for the report. We'll investigate this and report back.

Regards,
Rob McCarthy
by Rob McCarthy
Wed Aug 21, 2019 1:37 pm
Forum: Prepar3D Client Application Questions
Topic: Screenshots
Replies: 1
Views: 256

Re: Screenshots

Hello,

The 'V' key will take screenshots. These are placed in the "Prepar3D v4 Files" folder in your "Pictures" directory: "%userprofile%\Pictures\Prepar3D v4 Files"

Regards,
Rob McCarthy
by Rob McCarthy
Wed Aug 21, 2019 1:34 pm
Forum: Prepar3D Client Application Questions
Topic: No sounds from P3D after applying Hotfix
Replies: 2
Views: 292

Re: No sounds from P3D after applying Hotfix

Hi Scott,

Are you seeing this in all vehicles? Also can you try going through our general debugging steps here to see if it narrows down the cause of the issue?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Rob McCarthy
by Rob McCarthy
Tue Aug 20, 2019 6:56 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Latest version and Recent problem
Replies: 2
Views: 796

Re: Latest version and Recent problem

Hi Scott,

Yes, 4.5 is the latest version. If you log in to the downloads page with your license ID and password you should see a link for the full download. Can you try this on the latest version to see if your issue is resolved?

Regards,
Rob McCarthy
by Rob McCarthy
Mon Aug 19, 2019 6:43 pm
Forum: Miscellaneous
Topic: How to center GSX-menu in VR
Replies: 3
Views: 757

Re: How to center GSX-menu in VR

Hello,

There are specific controls for positioning panel windows in VR, they're listed in the learning center here: https://prepar3d.com/SDKv4/prepar3d/vir ... ality.html

Regards,
Rob McCarthy
by Rob McCarthy
Mon Aug 19, 2019 6:41 pm
Forum: Prepar3D Client Application Questions
Topic: p3d and seqm
Replies: 4
Views: 536

Re: p3d and seqm

Hi JM,

Are these add-ons compatible with Prepar3D v4? You may need to contact the developer to see if additional setup is required.

Regards,
Rob McCarthy
by Rob McCarthy
Mon Aug 19, 2019 6:39 pm
Forum: Prepar3D Client Application Questions
Topic: [RESOLVED] Prepar3d is resetting screen layout on loading
Replies: 5
Views: 450

Re: Prepar3d is resetting screen layout on loading

Hi Leo,

Are you only seeing this issue when using view groups? Also what add-ons do you currently have installed?

Regards,
Rob McCarthy
by Rob McCarthy
Mon Aug 19, 2019 6:38 pm
Forum: Miscellaneous
Topic: The Bubble Effect
Replies: 3
Views: 484

Re: The Bubble Effect

Hello,

Have you contacted the developer of this effect?

Regards,
Rob McCarthy

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