Danny,

The best way to provide us with this file is using a file sharing website such as providing a Dropbox link. We'll take a look at it and get back to you soon.

Thanks!

Hello,

We are sorry you're having troubles. We tried loading a .flt file and it seems like it works for us. Can you please provide us with more detail, or possibly the .flt file you're having issues with?

Thanks.

Hi Richard,

You should be able to install the hotfix without having to reactivate. If you ever have activation issues, please email licensing@prepar3d.com!

Take care,
Rana

Benjamin,

The latest hotfix will suffice! This hotfix brings 2.5.12942.0 and 2.5.12943.0 to 2.5.12944.0.

Take care,
Rana

Hi David,

We tried this out and were able to load the effects fine! Maybe you can try clearing out all your old SDK files before installing the new SDK?

Let us know,

Hello!

We apologize for that inconvenience. It appears that we fixed your licensing issue and emailed you back! We have resent you a response. Please check your spam or junk folder and don't hesitate to contact us again if you have anymore issues!

Take care.

<r>Erich, glad we got this resolved!<br/> <br/> Francisco, typically we like to answer our licensing email requests within 2 business days. Remember, the best way to resolve licensing issues is to double check our FAQ to make sure it is not something you can quickly resolve yourself. If not, send <E...

<r>Hi Erich,<br/> <br/> I'm sorry for the inconvenience. We just checked and have received no emails from the email you have on your account. Please email <EMAIL email="licensing@prepar3d.com">licensing@prepar3d.com</EMAIL> with your license ID and we will be able to resolve this for you!<br/> <br/>...

<t>Hey there,<br/> <br/> We confirmed that this is an issue in Prepar3D. It has been mentioned in the past and the only language we currently support is English. Like you mentioned, changing the language for non-unicode programs back to English should solve the issues you were seeing. Thanks again f...

<t>Hello,<br/> <br/> <br/> <br/> When our team releases a new version, we only offer the patch for the current supported version. Currently, that patch is for v2.4 and is only available for those who have patched to the immediate predecessor. Like Saul said, your best option is to download the full ...

Hello,



Since our latest release, we only support the most current version, version 2.4, and no longer offer the older patches. We apologize for this inconvenience!



Have a great day!

<r>Hey there,<br/> <br/> <br/> <br/> Error 5016 may occur after you email us and ask us to release your activations. We deactivate your original installations, which may rarely mark your license as invalid if you try to reactivate on the same computer.<br/> <br/> <br/> <br/> The reason reinstalling ...

<t>Hello,<br/> <br/> <br/> <br/> We apologize for your troubles and appreciate your interest in Prepar3D. Unfortunately we have no control over the credit card companies and the way they accept payments. You will need to contact your credit card company or bank. We also always suggest you wait 24 ho...

<r>Hello Mario,<br/> <br/> <br/> <br/> To download your software, please go to your Purchase Downloads page here: <URL url="http://www.prepar3d.com/purchased_downloads/">www.prepar3d.com/purchased_downloads/</URL><br/> <br/> <br/> <br/> If you are not able to see your downloads it may be due to the ...

<r>Hey there.<br/> <br/> <br/> <br/> Receiving error code 5013 means that you no longer have activations. If you uninstall the v2 software, before making hardware changes or before installing it on a different computer, your license will be automatically deactivate and allow you to reactivate.<br/> ...