P3DV4.5.12.30293 failed to install !!!!

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
ZAA320
Posts: 11
Joined: Sun May 12, 2019 1:17 am

P3DV4.5.12.30293 failed to install !!!!

Postby ZAA320 » Wed May 15, 2019 8:32 pm

Hi


Am not able to install my lastest P3D version, i get hash value is not correct..checksum checked, installation runs as administrator, antivirus still not installed, trying to install in C drive (usually i use it for OS only, i use D drive for the sim) but nothing help, am very confused about this amount if errors honestly, from CTD, Kernalbase error, to the installation failed error !!!
As i've adviced to fresh install of windows to trying avoid the Kernalbase error, now i fall in the installation failed error, i dont know why this amount of errors !!!!


Plz help

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Brady Butler
Lockheed Martin
Posts: 880
Joined: Tue May 09, 2017 5:31 pm

Re: P3DV4.5.12.30293 failed to install !!!!

Postby Brady Butler » Wed May 15, 2019 8:40 pm

Hello ZAA320,

The problem is the incorrect value for the md5 checksums. You can review this post for more detailed information on downloading with a download manager:

www.prepar3d.com/forum/viewtopic.php?f=6313&t=126465

Regards,
Brady
Brady Butler
Prepar3D® Software Engineer

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MikeB54
Posts: 269
Joined: Sat Nov 22, 2014 11:46 pm
Location: Hudson, NH

Re: P3DV4.5.12.30293 failed to install !!!!

Postby MikeB54 » Wed May 15, 2019 8:41 pm

Sounds to me like you have a corrupt download. Did you check the MD5 hash values?


Mike

ZAA320
Posts: 11
Joined: Sun May 12, 2019 1:17 am

Re: P3DV4.5.12.30293 failed to install !!!!

Postby ZAA320 » Wed May 15, 2019 8:51 pm

Hello ZAA320,

The problem is the incorrect value for the md5 checksums. You can review this post for more detailed information on downloading with a download manager:

www.prepar3d.com/forum/viewtopic.php?f=6313&t=126465

Regards,
Brady

My MD5 hash matched.

ZAA320
Posts: 11
Joined: Sun May 12, 2019 1:17 am

Re: P3DV4.5.12.30293 failed to install !!!!

Postby ZAA320 » Wed May 15, 2019 8:52 pm

Sounds to me like you have a corrupt download. Did you check the MD5 hash values?


Mike


My MD5 hash matched.

User avatar
Brady Butler
Lockheed Martin
Posts: 880
Joined: Tue May 09, 2017 5:31 pm

Re: P3DV4.5.12.30293 failed to install !!!!

Postby Brady Butler » Wed May 15, 2019 8:54 pm

Hello ZAA320,

Make sure you are running the installer as an administrator. Since you verified that the download worked properly and the install isn't working you should follow this guide:

https://www.prepar3d.com/forum/viewtopi ... 2&t=126570

Regards,
Brady
Brady Butler
Prepar3D® Software Engineer


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