Logon to get serial

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
haksoe
Posts: 2
Joined: Sun Oct 19, 2014 8:24 pm

Logon to get serial

Postby haksoe » Thu Jul 12, 2018 7:25 pm

Dear Sir/Madam.

I do not have my Customer ID, or any serial.

I am trying to retrieve my serial for Prepar3d v2.5 and v4.1 as I have lost the login to your website in a computer reboot. I tried using the online feature to retrieve a logon, however I have yet to receive a new way to log on via e-mail as prepar3d.com states. I have also checked the spam filter, without receiving anything from you.

I only have the one e-mail adress, and it's the one I used to try to retrieve my logon details.

I even tried buying a new license, but the site won't let me, as the e-mail adress is already registered with the website.

Hope you can help me.

Kind regards,
Håkon Søreide

Brad Shiver
Lockheed Martin
Posts: 206
Joined: Fri Mar 17, 2017 3:58 pm

Re: Logon to get serial

Postby Brad Shiver » Thu Jul 12, 2018 7:49 pm

Hi Håkon,

Did you receive the response to your licensing email or the recovery emails for your licenses? If you don't see them in your spam or junk folders, there may be a problem with the configuration of your email address.

-Brad

haksoe
Posts: 2
Joined: Sun Oct 19, 2014 8:24 pm

Re: Logon to get serial

Postby haksoe » Thu Jul 12, 2018 11:52 pm

Hi Brad.

Yes I received both an automated e-mail from support@prepar3ed.com and licensing@prepar3ed.com nothing ended up in my spam filter.

H-


Return to “Prepar3D Website and Download Questions”

Who is online

Users browsing this forum: No registered users and 0 guests