P3Dv4.4 Suddenly CTD most flights

Any issues, problems or troubleshooting topics related to the additional features present in the Prepar3D Professional Plus client application.
Dreamsofwings1
Posts: 7
Joined: Thu Feb 15, 2018 5:37 pm

P3Dv4.4 Suddenly CTD most flights

Postby Dreamsofwings1 » Mon Apr 01, 2019 10:21 pm

For some reason, without having added any new hardware or making any other changes to my sim configuration, I am getting frequent CTD events that make it impossible to complete almost all flights. It starts with the sim pausing, then not responding and the CTD. In event viewer I am seeing a few different messages as below. Can anyone possibly advise?
OS is Windows 10, updated.

Example 1.
Faulting application name: Prepar3D.exe, version: 4.4.16.27077, time stamp: 0x5bfdbb35
Faulting module name: DINPUT8.dll, version: 10.0.17763.1, time stamp: 0x3b52dc31
Exception code: 0xc000041d
Fault offset: 0x0000000000025454
Faulting process ID: 0x6d4
Faulting application start time: 0x01d4e8d4eee412a4
Faulting application path: C:\Lockheed Martin\Prepar3D.exe
Faulting module path: C:\Windows\SYSTEM32\DINPUT8.dll
Report ID: 1f86a0ae-7c8f-4d1b-b444-69b7c5144ce4
Faulting package full name:
Faulting package-relative application ID:

Example 2.
Faulting application name: Prepar3D.exe, version: 4.4.16.27077, time stamp: 0x5bfdbb35
Faulting module name: ntdll.dll, version: 10.0.17763.348, time stamp: 0xca65c822
Exception code: 0xc0000374
Fault offset: 0x00000000000faf49
Faulting process ID: 0x2fcc
Faulting application start time: 0x01d4e7d7126347ee
Faulting application path: C:\Lockheed Martin\Prepar3D.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report ID: 80067c53-43cf-46b1-9071-1e67c6288077
Faulting package full name:
Faulting package-relative application ID:

Example 3.
Faulting application name: Prepar3D.exe, version: 4.4.16.27077, time stamp: 0x5bfdbb35
Faulting module name: mshtml.dll, version: 11.0.17763.379, time stamp: 0xd676eb8b
Exception code: 0xc0000409
Fault offset: 0x00000000002c0faf
Faulting process ID: 0x2518
Faulting application start time: 0x01d4e7c442d476e3
Faulting application path: C:\Lockheed Martin\Prepar3D.exe
Faulting module path: C:\Windows\System32\mshtml.dll
Report ID: a254b95f-d72d-4b5e-9890-c42370272199
Faulting package full name:
Faulting package-relative application ID:

Example 4.
The program Prepar3D.exe version 4.4.16.27077 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: d70
Start Time: 01d4e7c3e9163075
Termination Time: 4294967295
Application Path: C:\Lockheed Martin\Prepar3D.exe
Report Id: 4b1bf693-3382-448e-b05b-2321ef151187
Faulting package full name:
Faulting package-relative application ID:
Hang type: Top level window is idle

Example 5.
Faulting application name: Prepar3D.exe, version: 4.4.16.27077, time stamp: 0x5bfdbb35
Faulting module name: api.dll, version: 4.4.16.27077, time stamp: 0x5bfdbbf0
Exception code: 0xc000041d
Fault offset: 0x0000000000027ba0
Faulting process ID: 0x3148
Faulting application start time: 0x01d4e7a2cd5f7dd2
Faulting application path: C:\Lockheed Martin\Prepar3D.exe
Faulting module path: C:\Lockheed Martin\api.dll
Report ID: 187515f2-489b-455a-9a71-cd96c3e20d12
Faulting package full name:
Faulting package-relative application ID:

User avatar
Brady Butler
Lockheed Martin
Posts: 862
Joined: Tue May 09, 2017 5:31 pm

Re: P3Dv4.4 Suddenly CTD most flights

Postby Brady Butler » Mon Apr 01, 2019 10:54 pm

Hello Dreamsofwings1,

To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? Also, can you provide the details of your system?

http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

If the issue is determined to be caused by an add-on, you will likely want to reach out to the add-on developer for direct support. If they need any support with development, they should not hesitate to contact us.

Regards,
Brady
Brady Butler
Prepar3D® Software Engineer


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