Reactivating client

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
Posts: 1
Joined: Wed May 22, 2019 9:11 am

Reactivating client

Postby hedgehog9780 » Wed May 22, 2019 10:05 am

Dear Colleagues,

Somebody is working here from Lockheed Martin?
I have bought a very new PC, and I do not know, that first I have to uninstall the P3D. I just formatted the SSD, so I got the 5013 failure code.
I have sent mails to the with requesteed data, but only the auto reply what I have received.
I'm over the 2 business days what should I wait, but still nothing. (Of course, I checked my spam folder as well)

Is there any call center what could I call?
Or somebody could support me here?
It would be much appreciated.

Thank you in advance.

User avatar
Kayla Kinzel
Lockheed Martin
Posts: 1249
Joined: Mon Aug 01, 2016 5:59 pm

Re: Reactivating client

Postby Kayla Kinzel » Wed May 22, 2019 11:19 am


If you have already sent an email to, please do not send any more. If you received the automatic responder email, that means the licensing department has received your email. They will work with you on your request.

Prepar3D® Software Engineer

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