[RESOLVED] Starting Oculus Rift crashes P3Dv4.5

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
DaveB
Posts: 69
Joined: Tue Jul 18, 2017 11:20 am

Re: Starting Oculus Rift crashes P3Dv4.5

Postby DaveB » Wed Apr 10, 2019 4:40 pm

It's not an Aerosoft problem as I don't have any. Mine crashes out even with the default F-22 Raptor and at the default Eglin AFB. If it won't work with the default there must be something wrong with P3DV4.5

daytona125
Posts: 6
Joined: Mon Apr 14, 2014 12:54 am

Re: Starting Oculus Rift crashes P3Dv4.5

Postby daytona125 » Wed Apr 10, 2019 4:43 pm

Mine is crashing on every plane, even the default one. Also tried deleting the config file, still no joy. Just reinstalling oculus software now........

Joby33y
Posts: 25
Joined: Sat Aug 27, 2016 3:00 pm

Re: Starting Oculus Rift crashes P3Dv4.5

Postby Joby33y » Wed Apr 10, 2019 5:52 pm

It's not an Aerosoft problem as I don't have any. Mine crashes out even with the default F-22 Raptor and at the default Eglin AFB. If it won't work with the default there must be something wrong with P3DV4.5
Agree, but my reporting to Lockheed that certain a/c work while others do not may help track down the issue.
You're running Windows 7, correct ? What is your Windows event viewer showing ?
8700k @ 4.8GHz, MSI Z370 M5 mobo, 16GB Corsair 3200MHz DDR4, ASUS Turbo nV1080Ti, water cooling, Samsung SSDs, Win 10, P3D v4

DaveB
Posts: 69
Joined: Tue Jul 18, 2017 11:20 am

Re: Starting Oculus Rift crashes P3Dv4.5

Postby DaveB » Wed Apr 10, 2019 6:39 pm

Agree, but my reporting to Lockheed that certain a/c work while others do not may help track down the issue.
You're running Windows 7, correct ? What is your Windows event viewer showing ?
I think it might be the latest nvidia driver

my Event viewer is stating this ..............

Faulting application name: Prepar3D.exe, version: 4.5.11.29713, time stamp: 0x5ca56c53
Faulting module name: KERNELBASE.dll, version: 6.1.7601.24384, time stamp: 0x5c6e248c
Exception code: 0xc0020001
Fault offset: 0x000000000000be0d
Faulting process id: 0x1edc
Faulting application start time: 0x01d4efc275755ce7
Faulting application path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 8aa951b4-5bb9-11e9-9cbf-382c4ab5a506

Kernalbase.dll crashes to me says it's the video driver probably, mine is Version 419.67 who else is on this driver? I think I'm going to roll back to 419.17 that was stable I'm sure.

Joby33y
Posts: 25
Joined: Sat Aug 27, 2016 3:00 pm

Re: Starting Oculus Rift crashes P3Dv4.5

Postby Joby33y » Wed Apr 10, 2019 6:45 pm

That is the exact same error I had yesterday... kernelbase.dll error. But I am running 419.67 driver, and can get those aircraft I mentioned earlier to work....

LM: What version of the nVidia driver do you recommend / used for your testing before release of 4.5 ?

cheers,
8700k @ 4.8GHz, MSI Z370 M5 mobo, 16GB Corsair 3200MHz DDR4, ASUS Turbo nV1080Ti, water cooling, Samsung SSDs, Win 10, P3D v4

cannow
Posts: 74
Joined: Mon Nov 25, 2013 5:51 pm

Re: Starting Oculus Rift crashes P3Dv4.5

Postby cannow » Wed Apr 10, 2019 7:29 pm

If you have a rift look in vr settings if portals have been created delete them worked for me also reset to single pass . Performance still well below 5.4

DaveB
Posts: 69
Joined: Tue Jul 18, 2017 11:20 am

Re: Starting Oculus Rift crashes P3Dv4.5

Postby DaveB » Wed Apr 10, 2019 7:50 pm

That is the exact same error I had yesterday... kernelbase.dll error. But I am running 419.67 driver, and can get those aircraft I mentioned earlier to work....

LM: What version of the nVidia driver do you recommend / used for your testing before release of 4.5 ?

cheers,

I've just rolled back to 419.17 from 419.67 I think there was one in between these to something like 419.31 but it is 419.17 that is good.

daytona125
Posts: 6
Joined: Mon Apr 14, 2014 12:54 am

Re: Starting Oculus Rift crashes P3Dv4.5

Postby daytona125 » Wed Apr 10, 2019 8:11 pm

If you have a rift look in vr settings if portals have been created delete them worked for me also reset to single pass . Performance still well below 5.4
THANKS cannow.
That does work for me, most of the time. I just did a TOTAL reinstall and tried it the way I used to and it STILL didn't work to my dismay, I thought for sure that would work.After doing what you said it is working although it should work in stereo. I find if I get to work in single pass and then go to stereo while I am using the rift it seems to work in stereo then. But. As soon as I leave the rift and then try to start rift again in stereo mode it crashes. WHAT A PAIN!!
Thanks cannow though!!!!

DaveB
Posts: 69
Joined: Tue Jul 18, 2017 11:20 am

Re: Starting Oculus Rift crashes P3Dv4.5

Postby DaveB » Wed Apr 10, 2019 8:26 pm

Well I rolled it back to 419.17 but I still got a Kernelbase.dll fault When I tried to open Oculus

Faulting application name: Prepar3D.exe, version: 4.5.11.29713, time stamp: 0x5ca56c53
Faulting module name: KERNELBASE.dll, version: 6.1.7601.24384, time stamp: 0x5c6e248c
Exception code: 0xc0020001
Fault offset: 0x000000000000be0d
Faulting process id: 0xc48
Faulting application start time: 0x01d4efd97d41fb78
Faulting application path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 9a9dfe3a-5bcd-11e9-9cbf-382c4ab5a506

So it's not the driver . :(

RCFlyer
Posts: 61
Joined: Fri Jan 06, 2012 2:38 am

Re: Starting Oculus Rift crashes P3Dv4.5

Postby RCFlyer » Thu Apr 11, 2019 12:10 am

I can add my name to the kernalbase.dll crash upon attempting to activate the Oculus Rift. Worked fine in P3D4.4. I upgraded to 4.5 client and content. Am running the latest Nvidia drivers. Deleted prepared.cfg with no change. The Oculus Rift works in 4.5 if I use the SteamVR interface to run VR. I performed a repair on the Oculus Rift software and still can't run the Rift through the Oculus selection in P3D. Using SteamVR selection is the only way at this point to get the Rift to work in 4.5.

Windows 10
8700k
1080ti

Something is out of whack.

Danny

Joby33y
Posts: 25
Joined: Sat Aug 27, 2016 3:00 pm

Re: Starting Oculus Rift crashes P3Dv4.5

Postby Joby33y » Thu Apr 11, 2019 12:22 am

Continuing testing...I temporarily renamed p3d.cfg, scenery.cfg, removed add-ons. Started a flight with the PMDG 737 in stock scenery.

When the flight starts, Oculus works fine. Then I disable VR as I normally do during cruise. Approaching the airport (about an hour later,) I try to re-enable VR / Oculus. Crash to desktop. Same "kernel.dll" error everyone else is seeing.

My worry is that we are stuck with this bug. Something is defintely broken now. I am heading back to 4.3 or 4.4...

rgds,
JB
8700k @ 4.8GHz, MSI Z370 M5 mobo, 16GB Corsair 3200MHz DDR4, ASUS Turbo nV1080Ti, water cooling, Samsung SSDs, Win 10, P3D v4

DaveB
Posts: 69
Joined: Tue Jul 18, 2017 11:20 am

Re: Starting Oculus Rift crashes P3Dv4.5

Postby DaveB » Thu Apr 11, 2019 11:54 am

Kayla Kinzel we need your input, is this problem being looked at ?

User avatar
Kayla Kinzel
Lockheed Martin
Posts: 1237
Joined: Mon Aug 01, 2016 5:59 pm

Re: Starting Oculus Rift crashes P3Dv4.5

Postby Kayla Kinzel » Thu Apr 11, 2019 12:10 pm

Hello,

We were able to identify an issue and will provide a fix shortly. Thank you for your patience.

Regards,
Kayla
Prepar3D® Software Engineer

DaveB
Posts: 69
Joined: Tue Jul 18, 2017 11:20 am

Re: Starting Oculus Rift crashes P3Dv4.5

Postby DaveB » Thu Apr 11, 2019 12:17 pm

Thank you Kayla, great news that you have found a problem. Just hope it is as quick as your reply. Many thanks :)

User avatar
Rob McCarthy
Lockheed Martin
Posts: 2226
Joined: Wed Aug 24, 2011 1:37 pm

Re: Starting Oculus Rift crashes P3Dv4.5

Postby Rob McCarthy » Thu Apr 11, 2019 2:11 pm

Hello Everyone,

We uploaded a fix for this issue. Please refer to the post below. Thanks again for the reports and for your patience while we resolved the problem.

https://www.prepar3d.com/forum/viewtopi ... 2&t=133181

Regards,
Rob McCarthy
Rob McCarthy
Prepar3D® Core Lead


Return to “Prepar3D Installation and Installer Questions”

Who is online

Users browsing this forum: No registered users and 10 guests