[RESOLVED] Prepar3Dv4.3 not launching

Any issues, problems or troubleshooting topics related to installing the Prepar3D client application or it's installer.
hectorp
Posts: 5
Joined: Fri Jun 29, 2012 2:56 pm

[RESOLVED] Prepar3Dv4.3 not launching

Postby hectorp » Wed Jul 18, 2018 6:37 pm

I am having problems to install this version.
Should I completely unistall de previous one?
I receive this error log but cannot understand it.
[3668:3704][2018-07-18T20:02:43]i001: Burn v3.11.0.906, Windows v10.0 (Build 17134: Service Pack 0), path: C:\Users\Usuario\AppData\Local\Temp\{DCBD0610-F359-4181-AC18-3A67BFA10109}\.cr\Setup_Prepar3D.exe
[3668:3704][2018-07-18T20:02:43]i000: Initializing string variable 'InstallFolder' to value '[ProgramFiles64Folder]Lockheed Martin\Prepar3D v4'
[3668:3704][2018-07-18T20:02:43]i000: Initializing string variable 'BundleIsSource' to value 'True'
[3668:3704][2018-07-18T20:02:43]i009: Command Line: '-burn.clean.room=D:\Dropbox\Zuliana\Prepar3D_v4_Academic_4.3.29.25520\Prepar3D_v4_Academic_4.3.29.25520\Setup_Prepar3D.exe -burn.filehandle.attached=544 -burn.filehandle.self=552'
[3668:3704][2018-07-18T20:02:43]i000: Setting string variable 'WixBundleOriginalSource' to value 'D:\Dropbox\Zuliana\Prepar3D_v4_Academic_4.3.29.25520\Prepar3D_v4_Academic_4.3.29.25520\Setup_Prepar3D.exe'
[3668:3704][2018-07-18T20:02:43]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'D:\Dropbox\Zuliana\Prepar3D_v4_Academic_4.3.29.25520\Prepar3D_v4_Academic_4.3.29.25520\'
[3668:3704][2018-07-18T20:02:43]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Usuario\AppData\Local\Temp\Prepar3D_v4_Academic_20180718200243.log'
[3668:3704][2018-07-18T20:02:43]i000: Setting string variable 'WixBundleName' to value 'Prepar3D v4 Academic'
[3668:3704][2018-07-18T20:02:43]i000: Setting string variable 'WixBundleManufacturer' to value 'Lockheed Martin'
[3668:1CA4][2018-07-18T20:02:43]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[3668:1CA4][2018-07-18T20:02:43]i000: Setting version variable 'WixBundleFileVersion' to value '4.3.29.25520'
[3668:3704][2018-07-18T20:02:43]i100: Detect begin, 8 packages
[3668:3704][2018-07-18T20:02:43]i000: Setting string variable 'NETFRAMEWORK45' to value '461808'
[3668:3704][2018-07-18T20:02:43]i102: Detected related bundle: {6e4d470f-b1b1-411e-a38a-a8f8d0c7ba8b}, type: Upgrade, scope: PerMachine, version: 4.1.7.22841, operation: MajorUpgrade
[3668:3704][2018-07-18T20:02:43]i052: Condition 'NETFRAMEWORK45 >= 394802' evaluates to true.
[3668:3704][2018-07-18T20:02:43]i103: Detected related package: {F4C0F17C-2CAD-4CC2-B8EA-63D59CF17070}, scope: PerMachine, version: 4.1.7.22841, language: 1033 operation: MinorUpdate
[3668:3704][2018-07-18T20:02:43]w120: Detected partially cached package: Content, invalid payload: cab2572E1755CBA5DE8A3F9A67C360042C6, reason: 0x80070002
[3668:3704][2018-07-18T20:02:43]w120: Detected partially cached package: Content, invalid payload: cab4AF59E30EAE80AE3D5586DD08C3B0D75, reason: 0x80070002
[3668:3704][2018-07-18T20:02:43]i103: Detected related package: {87040041-993B-42AF-BEA0-6086FEB45184}, scope: PerMachine, version: 4.1.7.22841, language: 1033 operation: MinorUpdate
[3668:3704][2018-07-18T20:02:43]i103: Detected related package: {C953A291-C0D5-414E-8211-778D5E53D73A}, scope: PerMachine, version: 4.1.7.22841, language: 1033 operation: MinorUpdate
[3668:3704][2018-07-18T20:02:43]i101: Detected package: VCREDIST140_x64, state: Absent, cached: Complete
[3668:3704][2018-07-18T20:02:43]i101: Detected package: VCREDIST140_x86, state: Absent, cached: Complete
[3668:3704][2018-07-18T20:02:43]i101: Detected package: DirectX, state: Absent, cached: Complete
[3668:3704][2018-07-18T20:02:43]i101: Detected package: Net462, state: Present, cached: Complete
[3668:3704][2018-07-18T20:02:43]i101: Detected package: MSXML6_x86, state: Absent, cached: Complete
[3668:3704][2018-07-18T20:02:43]i101: Detected package: Prepar3D, state: Present, cached: Complete
[3668:3704][2018-07-18T20:02:43]i101: Detected package: Content, state: Present, cached: Partial
[3668:3704][2018-07-18T20:02:43]i101: Detected package: Scenery, state: Present, cached: None
[3668:3704][2018-07-18T20:02:43]i199: Detect complete, result: 0x0
[3668:1CA4][2018-07-18T20:02:47]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[3668:1CA4][2018-07-18T20:03:09]i000: Setting string variable 'InstallFolder' to value 'D:\Prepard3v4'
[3668:1CA4][2018-07-18T20:03:11]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[3668:3704][2018-07-18T20:03:11]i200: Plan begin, 8 packages, action: Install
[3668:3704][2018-07-18T20:03:11]w321: Skipping dependency registration on package with no dependency providers: VCREDIST140_x64
[3668:3704][2018-07-18T20:03:11]i000: Setting string variable 'WixBundleLog_VCREDIST140_x64' to value 'C:\Users\Usuario\AppData\Local\Temp\Prepar3D_v4_Academic_20180718200243_000_VCREDIST140_x64.log'
[3668:3704][2018-07-18T20:03:11]w321: Skipping dependency registration on package with no dependency providers: VCREDIST140_x86
[3668:3704][2018-07-18T20:03:11]i000: Setting string variable 'WixBundleLog_VCREDIST140_x86' to value 'C:\Users\Usuario\AppData\Local\Temp\Prepar3D_v4_Academic_20180718200243_001_VCREDIST140_x86.log'
[3668:3704][2018-07-18T20:03:11]w321: Skipping dependency registration on package with no dependency providers: DirectX
[3668:3704][2018-07-18T20:03:11]i000: Setting string variable 'WixBundleLog_DirectX' to value 'C:\Users\Usuario\AppData\Local\Temp\Prepar3D_v4_Academic_20180718200243_002_DirectX.log'
[3668:3704][2018-07-18T20:03:11]w321: Skipping dependency registration on package with no dependency providers: Net462
[3668:3704][2018-07-18T20:03:11]i000: Setting string variable 'WixBundleRollbackLog_MSXML6_x86' to value 'C:\Users\Usuario\AppData\Local\Temp\Prepar3D_v4_Academic_20180718200243_003_MSXML6_x86_rollback.log'
[3668:3704][2018-07-18T20:03:11]i000: Setting string variable 'WixBundleLog_MSXML6_x86' to value 'C:\Users\Usuario\AppData\Local\Temp\Prepar3D_v4_Academic_20180718200243_003_MSXML6_x86.log'
[3668:3704][2018-07-18T20:03:11]i000: Setting string variable 'WixBundleLog_Prepar3D' to value 'C:\Users\Usuario\AppData\Local\Temp\Prepar3D_v4_Academic_20180718200243_004_Prepar3D.log'
[3668:3704][2018-07-18T20:03:11]i000: Setting string variable 'WixBundleLog_Content' to value 'C:\Users\Usuario\AppData\Local\Temp\Prepar3D_v4_Academic_20180718200243_005_Content.log'
[3668:3704][2018-07-18T20:03:11]i000: Setting string variable 'WixBundleLog_Scenery' to value 'C:\Users\Usuario\AppData\Local\Temp\Prepar3D_v4_Academic_20180718200243_006_Scenery.log'
[3668:3704][2018-07-18T20:03:11]i201: Planned package: VCREDIST140_x64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
[3668:3704][2018-07-18T20:03:11]i201: Planned package: VCREDIST140_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
[3668:3704][2018-07-18T20:03:11]i201: Planned package: DirectX, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
[3668:3704][2018-07-18T20:03:11]i201: Planned package: Net462, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3668:3704][2018-07-18T20:03:11]i201: Planned package: MSXML6_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[3668:3704][2018-07-18T20:03:11]i201: Planned package: Prepar3D, state: Present, default requested: Present, ba requested: Present, execute: MinorUpgrade, rollback: None, cache: No, uncache: No, dependency: Register
[3668:3704][2018-07-18T20:03:11]i201: Planned package: Content, state: Present, default requested: Present, ba requested: Present, execute: MinorUpgrade, rollback: None, cache: Yes, uncache: No, dependency: Register
[3668:3704][2018-07-18T20:03:11]i201: Planned package: Scenery, state: Present, default requested: Present, ba requested: Present, execute: MinorUpgrade, rollback: None, cache: Yes, uncache: No, dependency: Register
[3668:3704][2018-07-18T20:03:11]i207: Planned related bundle: {6e4d470f-b1b1-411e-a38a-a8f8d0c7ba8b}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None
[3668:3704][2018-07-18T20:03:11]i299: Plan complete, result: 0x0
[3668:3704][2018-07-18T20:03:11]i300: Apply begin
[3668:3704][2018-07-18T20:03:11]i010: Launching elevated engine process.
[3668:3704][2018-07-18T20:03:12]i011: Launched elevated engine process.
[3668:3704][2018-07-18T20:03:12]i012: Connected to elevated engine.
[27E8:277C][2018-07-18T20:03:12]i358: Pausing automatic updates.
[27E8:277C][2018-07-18T20:03:12]i359: Paused automatic updates.
[27E8:277C][2018-07-18T20:03:12]i360: Creating a system restore point.
[27E8:277C][2018-07-18T20:03:12]i361: Created a system restore point.
[27E8:277C][2018-07-18T20:03:12]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f3c491e9-de79-40c5-add4-ad0ef810ca65}, options: 0x7, disable resume: No
[27E8:277C][2018-07-18T20:03:12]i000: Caching bundle from: 'C:\Users\Usuario\AppData\Local\Temp\{8BACD22D-E57E-49A2-9D09-AE3379E02CD5}\.be\Setup_Prepar3D.exe' to: 'C:\ProgramData\Package Cache\{f3c491e9-de79-40c5-add4-ad0ef810ca65}\Setup_Prepar3D.exe'
[27E8:277C][2018-07-18T20:03:12]i320: Registering bundle dependency provider: {f3c491e9-de79-40c5-add4-ad0ef810ca65}, version: 4.3.29.25520
[27E8:277C][2018-07-18T20:03:12]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{f3c491e9-de79-40c5-add4-ad0ef810ca65}, resume: Active, restart initiated: No, disable resume: No
[27E8:1FA0][2018-07-18T20:03:12]i304: Verified existing payload: VCREDIST140_x64 at path: C:\ProgramData\Package Cache\3155CB0F146B927FCC30647C1A904CD162548C8C\vc_redist.x64.exe.
[27E8:1FA0][2018-07-18T20:03:12]i304: Verified existing payload: VCREDIST140_x86 at path: C:\ProgramData\Package Cache\BFB74E498C44D3A103CA3AA2831763FB417134D1\vc_redist.x86.exe.
[27E8:1FA0][2018-07-18T20:03:12]i304: Verified existing payload: DirectX at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\DXSETUP.exe.
[27E8:1FA0][2018-07-18T20:03:12]i304: Verified existing payload: pay00055613130F5FC982499859267DA0BA at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\JUN2006_XACT_x86.cab.
[27E8:1FA0][2018-07-18T20:03:12]i304: Verified existing payload: pay0048E9CECBF1C49ACA7D241FA9E47CC7 at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\Aug2009_d3dcsx_42_x86.cab.
[27E8:1FA0][2018-07-18T20:03:12]i304: Verified existing payload: pay034A4D0DE641BF20A4C91F8DD3B68387 at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\Jun2010_d3dcsx_43_x86.cab.
[27E8:1FA0][2018-07-18T20:03:12]i304: Verified existing payload: pay038FB0E3E64CB8A77AD98F01B401FA6C at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\Mar2008_X3DAudio_x64.cab.
[27E8:1FA0][2018-07-18T20:03:12]i304: Verified existing payload: pay0532188CB37F6E15081EE3F16466B4AF at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\Jun2010_XACT_x86.cab.
[27E8:1FA0][2018-07-18T20:03:13]i304: Verified existing payload: pay0645AD562512371C2A4A99DE540CDECF at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\Nov2008_XAudio_x86.cab.
[27E8:1FA0][2018-07-18T20:03:13]i304: Verified existing payload: pay0855725805025F9D04BDA2399AA6BE52 at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\Apr2006_MDX1_x86_Archive.cab.
[27E8:1FA0][2018-07-18T20:03:13]i304: Verified existing payload: pay0994F209CFAA1DBF4616D5BCB34EF24A at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\DEC2006_d3dx9_32_x86.cab.
[27E8:1FA0][2018-07-18T20:03:13]i304: Verified existing payload: pay12EF651BCE53CDF17101546A08BFCDA4 at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\Apr2005_d3dx9_25_x64.cab.
[27E8:1FA0][2018-07-18T20:03:13]i304: Verified existing payload: pay14691AE0A26D7A0CE1B33CD84915BC55 at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\Nov2008_X3DAudio_x86.cab.
[27E8:1FA0][2018-07-18T20:03:13]i304: Verified existing payload: pay16080400D7B5C7BF00C5F8580F126B81 at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\dxupdate.cab.
[27E8:1FA0][2018-07-18T20:03:13]i304: Verified existing payload: pay163F2239F091DFAB529D6ACF9B812465 at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\Jun2010_d3dx11_43_x86.cab.
[27E8:1FA0][2018-07-18T20:03:13]i304: Verified existing payload: pay175D0E9CC7D8565EB23FE92BE98DC27F at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\Jun2010_d3dx9_43_x64.cab.
[27E8:1FA0][2018-07-18T20:03:13]i304: Verified existing payload: pay1894A41D72BB29B81B7BE9F863C59459 at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\Mar2009_X3DAudio_x64.cab.
[27E8:1FA0][2018-07-18T20:03:13]i304: Verified existing payload: pay19136DDD10AEFA6345DE8ECE1697B683 at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\Nov2008_d3dx9_40_x64.cab.
[27E8:1FA0][2018-07-18T20:03:13]i304: Verified existing payload: pay1941234735E54A38BA7A7493139190DD at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\JUN2007_d3dx9_34_x86.cab.
[27E8:1FA0][2018-07-18T20:03:13]i304: Verified existing payload: pay197BA913B1270673F4243461BE93EF0F at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\Dec2005_d3dx9_28_x86.cab.
[27E8:1FA0][2018-07-18T20:03:13]i304: Verified existing payload: pay20DB9BBA20599EED999D82522DACCEED at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\JUN2007_XACT_x86.cab.
[27E8:1FA0][2018-07-18T20:03:13]i304: Verified existing payload: pay21DBD2772556B6ED5D4F4C5C3A63311D at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\Mar2008_XACT_x64.cab.
[27E8:1FA0][2018-07-18T20:03:13]i304: Verified existing payload: pay24788307420C6A921D1741024F92212F at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\Mar2009_d3dx9_41_x86.cab.
[27E8:1FA0][2018-07-18T20:03:13]i304: Verified existing payload: pay2949647FA72D547F2F1079C522746A72 at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\Aug2009_d3dx10_42_x64.cab.
[27E8:1FA0][2018-07-18T20:03:13]i304: Verified existing payload: pay299FBB097A68FB8E3E67FA52F17C2DD7 at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\Apr2006_d3dx9_30_x64.cab.
[27E8:1FA0][2018-07-18T20:03:13]i304: Verified existing payload: pay2BD9170B4CAE852183EC058E5BC11A41 at path: C:\ProgramData\Package Cache\9FD00F3BB8A870112DAE464F555FCD5E7F9200C0\redist\Jun2010_D3DCompiler_43_x86.cab.

sorry I had to cut it because your limitations for texts.

User avatar
Brady Butler
Lockheed Martin
Posts: 656
Joined: Tue May 09, 2017 5:31 pm

Re: Prepar3Dv4.3

Postby Brady Butler » Wed Jul 18, 2018 6:43 pm

Hello,

To install a new point-version of Prepar3D you must uninstall the previous point-version first.

If you wanted to install everything in v4.3 you should uninstall v4.2 completely and then install v4.3. If you just wanted to update the client of v4.3, you may find this thread useful: viewtopic.php?f=6322&t=120861

Regards,
Brady
Brady Butler
Prepar3D® Software Engineer

hectorp
Posts: 5
Joined: Fri Jun 29, 2012 2:56 pm

Re: Prepar3Dv4.3

Postby hectorp » Sat Jul 21, 2018 2:14 pm

I have followed all the recommendations. I have uninstalled and reinstalled the Client only. I have uninstalled and reinstalled the whole program. Nothing works. It freezes when loading. I have waited up to 5 minutes. The Windows Task Manager shows the executable is running.
I ran out of choices. Maybe something wrong is with my computer. I would like to go back to the previous version to install it and try.

However, I just found something that may shed some light but I don't know how to interpret this:

When I mentioned that the executable is shown in the Task Manager I noticed that it was in the section called Background Processes. I could notice that because I tried to run FSX without closing the Prepard executable and had a notice that "there is another flight simulator running".. When I closed the Prepard executable and loaded FSX the Task Manager showed running in Apps section.. This means that for some reason the Prepard3 executable does not load where it should be. And here I am in the Moon.
I also loaded X-Plane and everything went perfect.
I tried to download the previous Prepard3 version but it just not available. And the end, I am stuck in the Moon.

User avatar
Brady Butler
Lockheed Martin
Posts: 656
Joined: Tue May 09, 2017 5:31 pm

Re: Prepar3Dv4.3

Postby Brady Butler » Sat Jul 21, 2018 4:00 pm

Hello hectorp,

For the issue of Prepar3D not loading, did you already complete the steps recommended in this thread? viewtopic.php?f=6316&t=130201#p183123

Regards,
Brady
Brady Butler
Prepar3D® Software Engineer

hectorp
Posts: 5
Joined: Fri Jun 29, 2012 2:56 pm

Re: Prepar3Dv4.3

Postby hectorp » Mon Jul 23, 2018 3:27 pm

Happy to report that after going to the thread could finally get Prepar3v.43 working after failing steps 1 and 2 but when No. 3 it worked.
At this time testing it going fine and dandy. A complete report will be posted.
Thanks a lot for your help.
Best Regards


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