Random Crash to desktop.

Any issues, problems or troubleshooting topics related to computer hardware and the Prepar3D client application
cpt bambi
Posts: 9
Joined: Fri May 04, 2018 8:29 pm

Random Crash to desktop.

Postby cpt bambi » Fri May 03, 2019 6:15 pm

HI, my Sim keep crashing to desktop with no error message, fresh install of windows 10, fresh install of P3dv4.4 and all addons are p3dv4 compatible.

Event viewer gives this info..

Log Name: Application
Source: Application Error
Date: 02/05/2019 21:18:46
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Richards-Pc-1983
Description:
Faulting application name: Prepar3D.exe, version: 4.4.16.27077, time stamp: 0x5bfdbb35
Faulting module name: D3D10Warp.dll, version: 10.0.17763.348, time stamp: 0x6cee4cbf
Exception code: 0xc0000005
Fault offset: 0x00000000000ad180
Faulting process id: 0x1518
Faulting application start time: 0x01d5010fe892ba6f
Faulting application path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Faulting module path: C:\Windows\SYSTEM32\D3D10Warp.dll
Report Id: d2b147f8-fd85-4eb8-af56-bcd47118ef82
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-05-02T20:18:46.826183700Z" />
<EventRecordID>6870</EventRecordID>
<Channel>Application</Channel>
<Computer>Richards-Pc-1983</Computer>
<Security />
</System>
<EventData>
<Data>Prepar3D.exe</Data>
<Data>4.4.16.27077</Data>
<Data>5bfdbb35</Data>
<Data>D3D10Warp.dll</Data>
<Data>10.0.17763.348</Data>
<Data>6cee4cbf</Data>
<Data>c0000005</Data>
<Data>00000000000ad180</Data>
<Data>1518</Data>
<Data>01d5010fe892ba6f</Data>
<Data>C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe</Data>
<Data>C:\Windows\SYSTEM32\D3D10Warp.dll</Data>
<Data>d2b147f8-fd85-4eb8-af56-bcd47118ef82</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>


This bit interests me.... Faulting module name: D3D10Warp.dll, cant find any info on D3D10warp..

Any ideas?

Thanks.

User avatar
downscc
Posts: 1308
Joined: Mon Dec 01, 2014 5:46 pm
Location: KCRP

Re: Random Crash to desktop.

Postby downscc » Fri May 03, 2019 7:46 pm

Really? When I googled D3D10Warp.dll there were many many posts. Seems that this windows module is either corrupt or the wrong version. You have a fresh install? Did you upgrade or install to a blank drive?

Google DISM and sfc /scannow to get instructions on how to use these diagnostic tools.
Dan Downs
KCRP

cpt bambi
Posts: 9
Joined: Fri May 04, 2018 8:29 pm

Re: Random Crash to desktop.

Postby cpt bambi » Fri May 03, 2019 9:02 pm

Sorry what i meant was that i couldn't find anything that related to P3d, however from the search suggestion you provided it looks like my diretx install is faulty, which makes sense since i recently updated my GFX drivers.

Thanks I'll look into this.

LightningP38
Posts: 2
Joined: Sat Apr 20, 2019 7:02 pm

Re: Random Crash to desktop.

Postby LightningP38 » Sun May 19, 2019 5:37 pm

I ran into the very same issue, came here to find a solution, and yes, it's solved by installing a "clean" version of DirectX. I didn't expect it to be that simple..

AAL200
Posts: 11
Joined: Wed Nov 14, 2018 7:27 am

Re: Random Crash to desktop.

Postby AAL200 » Wed Jul 03, 2019 4:42 pm

I ran into the very same issue, came here to find a solution, and yes, it's solved by installing a "clean" version of DirectX. I didn't expect it to be that simple..
Where did you find a "clean" version of DirectX? Seems like DX12 is only available via windows update
Mark AAL3 VP-HR
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JorgenSA
Posts: 238
Joined: Sun Mar 11, 2018 7:17 am
Location: 5 NM NE of EDXF

Re: Random Crash to desktop.

Postby JorgenSA » Wed Jul 03, 2019 6:20 pm

You can get the DirectX Redistributables from Microsoft.

Jorgen


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