P3D v4 crash due to ATC.DLL

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virtualflying
Posts: 22
Joined: Sat Mar 11, 2017 5:58 pm

P3D v4 crash due to ATC.DLL

Postby virtualflying » Fri Jun 22, 2018 3:17 am

I'm flying along and at around the 3 hour mark of my long 14 hour journey to New York, I get this nice little message:

Code: Select all

This device (NVIDIA GTX 1060 3GB) has stopped working for the following reasons: DXGI_ERROR_DEVICE_HUNG. Do you want to exit Prepar3D? Click yes blah blah
So I'm pissed off because this was my off day this week, but whatever. I go to Event Viewer and see the crash was because of ATC.dll. After some digging, I find that ATC.DLL deals with some graphical settings, and that this happens when you have multiple displays/windows. Well, I have 3 monitors, and had chrome with a video + a few other tabs + other flightsim applications.

I check my NVIDIA drivers and they are up to date. What am I missing here? I did a flight a few days ago and I didn't change anything between them, other than I set up the flight and left for work, came back and landed. This time I was at home, surfing the web for a while. What should I do to fix this issue?

edit: Crash report

Code: Select all

Faulting application name: Prepar3D.exe, version: 4.2.21.24048, time stamp: 0x5a7c832c Faulting module name: atc.dll, version: 4.2.21.24048, time stamp: 0x5a7c832a Exception code: 0xc0000005 Fault offset: 0x000000000005dc69 Faulting process id: 0x3d70 Faulting application start time: 0x01d409b43fd1527e Faulting application path: C:\P3D\Prepar3D.exe Faulting module path: C:\P3D\atc.dll Report Id: c73607d4-955f-4d93-a54b-704b74686df5 Faulting package full name: Faulting package-relative application ID:

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Kayla Kinzel
Lockheed Martin
Posts: 1085
Joined: Mon Aug 01, 2016 5:59 pm

Re: P3D v4 crash due to ATC.DLL

Postby Kayla Kinzel » Fri Jun 22, 2018 11:51 am

Hello,

Do you have any addons installed?

What are your system specs?

Here are our general debugging steps:
viewtopic.php?f=6312&t=123246

Regards,
Kayla
Prepar3D® Software Engineer

virtualflying
Posts: 22
Joined: Sat Mar 11, 2017 5:58 pm

Re: P3D v4 crash due to ATC.DLL

Postby virtualflying » Fri Jun 22, 2018 1:41 pm

Hello,

Do you have any addons installed?

What are your system specs?

Here are our general debugging steps:
viewtopic.php?f=6312&t=123246

Regards,
Kayla
I am running P3D version 4.2, on Windows 10 64bit, newest version.

I have sceneries, textures, weather, and vehicles installed. I was using the PMDG 777-300ER, REX 4 Texture Direct, Active Sky 2016, FTX Global, and TomatoShade at the time of the crash.

My system is an i7-7700k, ASUS Z270A, 16 GB DDR4 2400MHz, GTX 1060 3GB, PNY CS1311 240GB SSD, along with 3 monitors. I am not overclocking anything on my system.

I have done most of the debugging except for deleting the folders just because of how much stuff I would lose deleting the addons.

virtualflying
Posts: 22
Joined: Sat Mar 11, 2017 5:58 pm

Re: P3D v4 crash due to ATC.DLL

Postby virtualflying » Sun Jun 24, 2018 6:43 pm

Bump

virtualflying
Posts: 22
Joined: Sat Mar 11, 2017 5:58 pm

Re: P3D v4 crash due to ATC.DLL

Postby virtualflying » Mon Jun 25, 2018 3:14 am

Just crashed with the same error, this time in a default R22 and landing on a Yacht. What's going on?

virtualflying
Posts: 22
Joined: Sat Mar 11, 2017 5:58 pm

Re: P3D v4 crash due to ATC.DLL

Postby virtualflying » Thu Jun 28, 2018 12:23 am

Can you guys help? This just happened again after using what other people described "a stable driver version".

I haven't gotten a reply and it's been days.

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Poppet
Lockheed Martin
Posts: 2182
Joined: Sat Nov 01, 2014 4:12 pm

Re: P3D v4 crash due to ATC.DLL

Postby Poppet » Thu Jun 28, 2018 7:20 am

Hello virtualflying

Try this step, Delete the Prepar3D.cfg file and the Shaders folder as explained from the post below

https://www.prepar3d.com/forum/viewtopi ... 48#p181752


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Also, I understand you have updated your graphics driver but maybe remove your driver using a driver removal tool like DDU (Driver display uninstaller) and then proceed to Install your driver again

Please see the link below for more details

Let us know how you get on

https://www.prepar3d.com/forum/viewtopi ... 5&t=126058


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