Black screen when starting P3D4.4

Other problems or issues not covered by other troubleshooting topics.
geejeetje
Posts: 23
Joined: Tue Jul 29, 2014 11:35 am

Black screen when starting P3D4.4

Postby geejeetje » Sat Mar 02, 2019 5:47 pm

Good afternoon,

Since a couple of weeks I have the following problem: if I want to start P3D, the program will remain in a black screen. I have tried to solve this in various ways, but without success:
- re-installing P3D v4.4
- deleting scenery.cfg
- removal of addons (both scenery and aircraft)
For example, if I have removed scenery.cfg, then Prepar3D will start up properly. But when I close and restart (even without adding scenery), the same problem arises.

How can I solve this?

Thanks in advance,

User avatar
Brady Butler
Lockheed Martin
Posts: 927
Joined: Tue May 09, 2017 5:31 pm

Re: Black screen when starting P3D4.4

Postby Brady Butler » Sat Mar 02, 2019 7:01 pm

Hello geejeetje,

To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? Specifically deleting all of the generated files as outlined in step 5.

http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

If the issue is determined to be caused by an add-on, you will likely want to reach out to the add-on developer for direct support. If they need any support with development, they should not hesitate to contact us.

Regards,
Brady
Brady Butler
Prepar3D® Software Engineer


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