Unable to login/download

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
seal0625
Posts: 7
Joined: Wed Aug 08, 2018 10:43 am

Re: Unable to login/download

Postby seal0625 » Thu Aug 30, 2018 1:33 am

Any update?

Purchased the license on July 20 and still cant download now

User avatar
Rob McCarthy
Lockheed Martin
Posts: 1705
Joined: Wed Aug 24, 2011 1:37 pm

Re: Unable to login/download

Postby Rob McCarthy » Thu Aug 30, 2018 2:06 pm

Hello,

Sorry again for the inconvenience. We haven't been able to reproduce the issue on our end with the downloads page. Sorry to redirect you back but please contact licensing@prepar3d.com again and they can provide you a link to download your purchase.

Thanks again for your support,
Rob McCarthy
Rob McCarthy
Prepar3D® Core Lead

liuzikai123
Posts: 4
Joined: Wed Aug 22, 2018 10:27 am

Re: Unable to login/download

Postby liuzikai123 » Thu Aug 30, 2018 3:38 pm

Thank you very much, I love U


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