trying to update to 4.2 from 4.1

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
mike85
Posts: 2
Joined: Fri Sep 29, 2017 7:35 pm

trying to update to 4.2 from 4.1

Postby mike85 » Mon Jun 11, 2018 6:40 am

HI all, i'm having problems with the site again. I have tried to log in to update i put my email in and no emails come through. If i send a problem i get the replies to my email. I have even tryed to re register my email and that was no good because i license is not there. I have a license number which i put in it says email found then nothing has anyone else had this issue?

Brad Shiver
Lockheed Martin
Posts: 214
Joined: Fri Mar 17, 2017 3:58 pm

Re: trying to update to 4.2 from 4.1

Postby Brad Shiver » Mon Jun 11, 2018 2:03 pm

Hello,

Please email licensing@prepar3d.com regarding this issue so that we can deal with your specific situation there. Also please include all license/customer information that you are aware of.

-Brad


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