Update email address

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
tkemp66
Posts: 5
Joined: Thu Aug 24, 2017 8:16 pm

Update email address

Postby tkemp66 » Tue Jun 05, 2018 4:32 pm

How do I update my email address to my accounts?

Troy

Brad Shiver
Lockheed Martin
Posts: 244
Joined: Fri Mar 17, 2017 3:58 pm

Re: Update email address

Postby Brad Shiver » Tue Jun 05, 2018 4:52 pm

Hey Troy,

All of your contact information can be viewed and edited in the customer portal. You can find the customer portal link on your original invoice, or with this link: https://secure.prepar3d.com/solo/custom ... rHome.aspx

-Brad

tkemp66
Posts: 5
Joined: Thu Aug 24, 2017 8:16 pm

Re: Update email address

Postby tkemp66 » Tue Jun 05, 2018 5:06 pm

Unfortunately the only problem with that is I cannot remember my password because I log in automatically. I cannot request a new password because that email account is no longer active. It was a mistake on Microsoft part when they accidentally removed my primary account when helping me with another account that I have. Its a long story, but I do have access to my Prepar3D accounts for downloads and to the forum. However, I will not be able to receive any incoming emails from Prepar3D unless I find a way to update my accounts.

Troy

Brad Shiver
Lockheed Martin
Posts: 244
Joined: Fri Mar 17, 2017 3:58 pm

Re: Update email address

Postby Brad Shiver » Tue Jun 05, 2018 5:23 pm

Please send an email to licensing@prepar3d.com with a description of the issue and we will handle your situation there as soon as possible.

-Brad

tkemp66
Posts: 5
Joined: Thu Aug 24, 2017 8:16 pm

Re: Update email address

Postby tkemp66 » Tue Jun 05, 2018 5:24 pm

Great thank you.

Troy

tkemp66
Posts: 5
Joined: Thu Aug 24, 2017 8:16 pm

Re: Update email address

Postby tkemp66 » Tue Jun 05, 2018 5:31 pm

Email sent. Thanks again.

Troy


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