Search found 757 matches

by Rob McCarthy
Fri Feb 16, 2018 9:49 pm
Forum: Prepar3D Client Application Questions
Topic: 4.2: SimConnect window doesn't stay on screen
Replies: 14
Views: 556

Re: 4.2: SimConnect window doesn't stay on screen

Hi Stephen,

Legacy SimConnect versions are still supported in 4.2.

Regards,
Rob McCarthy
by Rob McCarthy
Fri Feb 16, 2018 6:52 pm
Forum: Prepar3D Client Application Questions
Topic: [RESOLVED] ATC window greyed out in 4.2
Replies: 2
Views: 139

Re: ATC window greyed out in 4.2

Hi Bob,

Is there any text in the title menu of the ATC window showing why it's disabled? Are you only seeing this in certain vehicles?

Regards,
Rob McCarthy
by Rob McCarthy
Fri Feb 16, 2018 3:37 pm
Forum: Prepar3D Client Application Questions
Topic: [RESOLVED] v4.2 autogen definition files
Replies: 5
Views: 250

Re: v4.2 autogen definition files

Hi Philippe,

There are no fundamental changes in the AutogenDescriptions file between 4.1 and 4.2.

Regards,
Rob McCarthy
by Rob McCarthy
Fri Feb 16, 2018 3:32 pm
Forum: Prepar3D Client Application Questions
Topic: Lost Ability to Pan Around Cabin/Exterioir
Replies: 30
Views: 942

Re: Lost Ability to Pan Around Cabin/Exterioir

Can you list all add-ons that were installed? Also were they just disabled or completely uninstalled?

Regards,
Rob McCarthy
by Rob McCarthy
Fri Feb 16, 2018 3:25 pm
Forum: Scenario Development (SimDirector) Questions
Topic: BUG: object icon overlays not visible when HDR off
Replies: 7
Views: 4114

Re: BUG: object icon overlays not visible when HDR off

Hello,

We're still unable to reproduce the issue. Can you post a screenshot of the entire SimDirector UI screen? Are you still seeing bounding boxes around objects? Also if you toggle icons on and off using the top menu do they reappear?

Regards,
Rob McCarthy
by Rob McCarthy
Fri Feb 16, 2018 2:51 pm
Forum: Prepar3D Client Application Questions
Topic: Disable Text
Replies: 1
Views: 75

Re: Disable Text

Hi Robin,

Thanks for reporting this to us. We'll investigate this on our end and get back to you.

Regards,
Rob McCarthy
by Rob McCarthy
Fri Feb 16, 2018 2:43 pm
Forum: Scenario Development (SimDirector) Questions
Topic: Saved structured scenario error (.spb)
Replies: 1
Views: 354

Re: Saved structured scenario error (.spb)

Hi Jim,

Sorry for the late reply. We'll investigate this and get back to you.

Regards,
Rob McCarthy
by Rob McCarthy
Fri Feb 16, 2018 2:42 pm
Forum: Scenario Development (SimDirector) Questions
Topic: BUG: Long variable names not displayed completely
Replies: 3
Views: 526

Re: BUG: Long variable names not displayed completely

Hello,

Can you rehost these images on a different site. We are unable to access them.

Regards,
Rob McCarthy
by Rob McCarthy
Fri Feb 16, 2018 2:22 pm
Forum: Prepar3D Client Application Questions
Topic: 4.2: SimConnect window doesn't stay on screen
Replies: 14
Views: 556

Re: 4.2: SimConnect window doesn't stay on screen

We updated the SimConnect window to fix lag issues seen when opening and closing this screen. Are the add-ons experiencing this issue fully updated and compatible with 4.2? I recommend contacting these developers to see if they can reproduce the issue as well.

Regards,
Rob McCarthy
by Rob McCarthy
Fri Feb 16, 2018 2:10 pm
Forum: Scenario Development (SimDirector) Questions
Topic: Mission Pointer Orientation
Replies: 3
Views: 47

Re: Mission Pointer Orientation

Kurt,

What steps are you taking to manipulate the hoop object? We aren't seeing issues rotating this object using the rotation gizmo or modifying the orientation values in the Object Properties window.

Regards,
Rob McCarthy
by Rob McCarthy
Fri Feb 16, 2018 2:00 pm
Forum: Prepar3D Client Application Questions
Topic: v4.2 New helicopter issue
Replies: 5
Views: 239

Re: v4.2 New helicopter issue

There are a couple detailed manuals for operation of the CH-53E in the "SimObjects\Rotorcraft\CH-53E\manual" directory. The overhead panel also has a quick start button that will automatically go through the start up procedure and should get you up and running.

Regards,
Rob McCarthy
by Rob McCarthy
Fri Feb 16, 2018 1:56 pm
Forum: Prepar3D Client Application Questions
Topic: [RESOLVED] v4.2 autogen definition files
Replies: 5
Views: 250

Re: v4.2 autogen definition files

Philippe, Currently all autogen is read from one autogen description file. Add-on developers can point the system to a different file to change the autogen appearance. The main description file that ships with Prepar3D can also be modified but this is not recommended. It is on the developer to corre...
by Rob McCarthy
Fri Feb 16, 2018 12:41 pm
Forum: Scenario Development (SimDirector) Questions
Topic: BUG: half-hidden font when rename
Replies: 3
Views: 554

Re: BUG: half-hidden font when rename

Hello,

Can you rehost these images on a different site. We are unable to access them.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Feb 15, 2018 8:16 pm
Forum: Other Support Questions
Topic: [RESOLVED] 4.2 no rudder?? - fuselage shake in EZDock 2
Replies: 5
Views: 98

Re: 4.2 no rudder??

Hello, This could be caused by an add-on that is not yet 4.2 compatible. We have general debugging steps here that may narrow down the issue: https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 Also does changing your control mode to direct input solve the issue? This option can be found in...
by Rob McCarthy
Thu Feb 15, 2018 1:23 pm
Forum: Prepar3D Client Application Questions
Topic: v4.2 New helicopter issue
Replies: 5
Views: 239

Re: v4.2 New helicopter issue

Hi Bob,

When you upgraded to 4.2 did you only update the client? The new helicopters are only available if you also run the content installer update.

Regards,
Rob McCarthy

Go to advanced search