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by Rob McCarthy
Wed Jan 16, 2019 5:53 pm
Forum: Miscellaneous
Topic: functionality addition F-16 since v4.4
Replies: 5
Views: 938

Re: functionality addition F-16 since v4.4

Hello,

It will stop targeting when the targeting pod camera is moved by the user. There currently isn't a built-in way for the targeting pod to target a location based on coordinates.

Regards,
Rob McCarthy
by Rob McCarthy
Tue Jan 15, 2019 7:18 pm
Forum: Prepar3D Client Application Questions
Topic: V3.4 Slew Mode disabled
Replies: 1
Views: 163

Re: V3.4 Slew Mode disabled

Hello,

Are you seeing this in a specific scenario? Scenarios created in SimDirector will have slew mode disabled by default. You will need to add a RealismOverrides scenario object to let the user enable slew. Also are you seeing this issue in the default scenario?

Regards,
Rob McCarthy
by Rob McCarthy
Mon Jan 14, 2019 5:47 pm
Forum: Prepar3D Client Application Questions
Topic: V4.4 window behaviour after menu update
Replies: 2
Views: 211

Re: V4.4 window behaviour after menu update

Hello,

Are you using any third party software to manage these views or apply any type of distortion correction?

Regards,
Rob McCarthy
by Rob McCarthy
Mon Jan 14, 2019 3:50 pm
Forum: Miscellaneous
Topic: p3d v4.4 Autorudder keeps disabling
Replies: 3
Views: 281

Re: p3d v4.4 Autorudder keeps disabling

Hello,

Are you seeing this with default aircraft as well? Are there only specific vehicles that have this issue?

Regards,
Rob McCarthy
by Rob McCarthy
Mon Jan 14, 2019 3:48 pm
Forum: Prepar3D Client Application Questions
Topic: Graphics suddenly producing blocks
Replies: 4
Views: 194

Re: Graphics suddenly producing blocks

Hello,

Are you seeing this on a clean installation? Are you graphics drivers up to date?
Our general debugging steps located here may also help track down the source of the issue:
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Rob McCarthy
by Rob McCarthy
Mon Jan 14, 2019 3:37 pm
Forum: Prepar3D Professional Plus Client Application Questions
Topic: User Defined Weather Settings - not working?
Replies: 3
Views: 443

Re: User Defined Weather Settings - not working?

Hi Graham,

What specific setting are you referring to?

Regards,
Rob McCarthy
by Rob McCarthy
Mon Jan 14, 2019 2:29 pm
Forum: Other Support Questions
Topic: Getting third party aircraft into P3D V3
Replies: 1
Views: 180

Re: Getting third party aircraft into P3D V3

Hello,

Have you reached out to the developer for support? There may be additional configuration necessary to install the aircraft.

Regards,
Rob McCarthy
by Rob McCarthy
Mon Jan 14, 2019 2:26 pm
Forum: Prepar3D Client Application Questions
Topic: Change Default Flight in P3D4.4
Replies: 4
Views: 307

Re: Change Default Flight in P3D4.4

Hi John,

The Save Scenario screen should have a default checkbox you can check when saving your scenario. Does this work for you?

Regards,
Rob McCarthy
by Rob McCarthy
Mon Jan 14, 2019 2:24 pm
Forum: Miscellaneous
Topic: AI Carriers Question
Replies: 1
Views: 232

Re: AI Carriers Question

Hello, By default all boats should be in the boats subfolder. You may not run into any issues with these loading if they are in a different SimObjects folder but we recommend sticking with the correct category for consistency. We also highly recommend that developers use the add-on system to install...
by Rob McCarthy
Mon Jan 14, 2019 2:17 pm
Forum: Prepar3D Client Application Questions
Topic: ucrtbase.dl Causing V4.4 to crash
Replies: 1
Views: 168

Re: ucrtbase.dl Causing V4.4 to crash

Hello,

Are you able to narrow this down to a single add-on? Going through our general debugging steps here may help track down the issue:
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Rob McCarthy
by Rob McCarthy
Wed Jan 09, 2019 3:55 pm
Forum: Miscellaneous
Topic: functionality addition F-16 since v4.4
Replies: 5
Views: 938

Re: functionality addition F-16 since v4.4

Hello,

If you search for "Target Pod" in the controls options when you have the F-16 selected you will see the available key and joystick bindings. This works in the Academic version as well.

Regards,
Rob McCarthy
by Rob McCarthy
Tue Jan 08, 2019 6:24 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Update from Academic to Pro ?
Replies: 1
Views: 161

Re: Update from Academic to Pro ?

Hi Palmi,

The Academic and Professional versions are separate products so you would need to purchase a Professional license. Also you will need to completely uninstall Academic before installing Professional.

Regards,
Rob McCarthy
by Rob McCarthy
Tue Jan 08, 2019 6:22 pm
Forum: Prepar3D Client Application Questions
Topic: F-16 HUD symbology (font) in v4.4 - smaller?
Replies: 6
Views: 580

Re: F-16 HUD symbology (font) in v4.4 - smaller?

You can try different fonts but we haven't tested any others out in the HUD besides arial and glass gauge so it may not display correctly. Changing the font size will most likely cause visual issues in the HUD as the elements are placed in hard-coded locations and will not resize to account for diff...
by Rob McCarthy
Tue Jan 08, 2019 6:18 pm
Forum: Prepar3D Client Application Questions
Topic: P3D V4.4 addon autodiscovery broken
Replies: 4
Views: 265

Re: P3D V4.4 addon autodiscovery broken

Thanks Oliver, we'll investigate this more and get back to you.

Regards,
Rob McCarthy
by Rob McCarthy
Tue Jan 08, 2019 2:21 pm
Forum: Prepar3D Client Application Questions
Topic: P3D V4.4 addon autodiscovery broken
Replies: 4
Views: 265

Re: P3D V4.4 addon autodiscovery broken

Hello,

We aren't seeing this issue. Are you only seeing this with specific add-ons?

Regards,
Rob McCarthy

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