Search found 1012 matches

by Rob McCarthy
Wed May 23, 2018 1:51 pm
Forum: Miscellaneous
Topic: 4.3 - before 2019?
Replies: 1
Views: 153

Re: 4.3 - before 2019?

Hello, We appreciate your patience while we continue to work on the next update. Please continue to post any additional issues or suggestions and we will do our best to work them. We update topics that report issues when a fix has been identified and will be rolled into the next update. Regards, Rob...
by Rob McCarthy
Tue May 22, 2018 3:25 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Unzipping info of a fresh install
Replies: 4
Views: 128

Re: Unzipping info of a fresh install

Are you referring to the separate installers (client, content, scenery)? We offer separate installers in case you don't want to download the complete installer each update. The client is required. Content and Scenery are optional. We categorize updates by installer in the What's New. If content or s...
by Rob McCarthy
Tue May 22, 2018 1:45 pm
Forum: Prepar3D Client Application Questions
Topic: South Pacific Small Island Airports Causing 1 FPS
Replies: 1
Views: 109

Re: South Pacific Small Island Airports Causing 1 FPS

Hello,

We aren't seeing any significant performance drops in these locations. Can you try disabling these add-ons and test again in the same area?

Regards,
Rob McCarthy
by Rob McCarthy
Tue May 22, 2018 1:35 pm
Forum: Prepar3D Client Application Questions
Topic: Brake information text in panel_only view
Replies: 1
Views: 80

Re: Brake information text in panel_only view

Hello,

Thanks for the report. We'll have a fix for this in our next update.

Regards,
Rob McCarthy
by Rob McCarthy
Tue May 22, 2018 1:30 pm
Forum: Prepar3D Client Application Questions
Topic: [BUG REPORT 4.2] Guam is still a trench.
Replies: 2
Views: 171

Re: [BUG REPORT 4.2] Guam is still a trench.

Thanks for the report, we'll look into a fix.

Regards,
Rob McCarthy
by Rob McCarthy
Tue May 22, 2018 12:57 pm
Forum: Hardware Specific Questions
Topic: [RESOLVED] Problems with multi monitor setup
Replies: 2
Views: 131

Re: Problems with multi monitor setup

Rory, This hardware issue could be caused by a number of things. There may be an issue with your motherboard or GPU. Try plugging this monitor into the other graphics card to see if the problem still happens. Also try using a different cable or connection type for the display. Also try running with ...
by Rob McCarthy
Tue May 22, 2018 12:44 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Unzipping info of a fresh install
Replies: 4
Views: 128

Re: Unzipping info of a fresh install

Hello,

There could have been connection issues during the download. You may need to try downloading again.

Regards,
Rob McCarthy
by Rob McCarthy
Tue May 22, 2018 11:35 am
Forum: Other Support Questions
Topic: Hiddfen Aircrsft
Replies: 4
Views: 192

Re: Hiddfen Aircrsft

The JN-4 is not included in Prepar3D either as a selectable vehicle or AI. It sounds like you might have older add-ons still installed. You can try contacting the developer of this aircraft to see if there is a version that is compatible with v4.

Regards,
Rob McCarthy
by Rob McCarthy
Mon May 21, 2018 8:54 pm
Forum: Prepar3D Client Application Questions
Topic: New Install: Crash when trying to Save Scenario - no way to save or load
Replies: 14
Views: 1176

Re: New Install: Crash when trying to Save Scenario - no way to save or load

Hello,

Can you try shutting down Prepar3D, running the "Delete Generated Files" shortcut in your Prepar3D installation directory, and then restarting the application? Also do you only see this when using the Startup Screen?

Regards,
Rob McCarthy
by Rob McCarthy
Mon May 21, 2018 4:31 pm
Forum: Other Support Questions
Topic: Hiddfen Aircrsft
Replies: 4
Views: 192

Re: Hiddfen Aircrsft

Hello,

Which aircraft are you referring to? Not all aircraft can be user-controlled. Some are only available to be used as AI in scenarios. Also do you have any add-ons installed that might not be compatible with v4?

Regards,
Rob McCarthy
by Rob McCarthy
Mon May 21, 2018 1:13 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Prepar3D Silent installation
Replies: 4
Views: 264

Re: Prepar3D Silent installation

The .exe will install other prerequisites including .NET and DirectX. Depending on your machine's configuration these may already be installed. If you have any issues running Prepar3D when only using the MSI files to install than you may need to run the .exe. Currently we don't offer any way to acti...
by Rob McCarthy
Thu May 17, 2018 7:26 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Error 5017
Replies: 2
Views: 187

Re: Error 5017

Hi Dan,

Sorry to hear you're having activation issues. If you contact licensing@prepar3d.com they'll be able to get it sorted out for you.

Regards,
Rob McCarthy
by Rob McCarthy
Thu May 17, 2018 7:25 pm
Forum: Other Support Questions
Topic: Missing ground shadows on some aircraft.
Replies: 3
Views: 209

Re: Missing ground shadows on some aircraft.

If you're only seeing the issue with add-on aircraft I recommend reporting this issue to these developers as well. There may be an issue with the aircraft model.

Regards,
Rob McCarthy
by Rob McCarthy
Thu May 17, 2018 4:49 pm
Forum: Other Support Questions
Topic: Missing ground shadows on some aircraft.
Replies: 3
Views: 209

Re: Missing ground shadows on some aircraft.

Hello, Are you seeing this with any default aircraft? Also what are your current shadow settings and does changing any of these settings make a difference in what you're seeing? If you can post screenshots too that will help. This topic details how to post screenshots to the forums: https://prepar3d...
by Rob McCarthy
Thu May 17, 2018 4:45 pm
Forum: Prepar3D Client Application Questions
Topic: no sound in P3Dv4.2, but normal sound playing mp3
Replies: 2
Views: 193

Re: no sound in P3Dv4.2, but normal sound playing mp3

Hi Claus, We have our general debugging steps posted here. Going through them may help isolate the cause of the issue. https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 Also what are your system specs? Have you made any hardware or configuration changes lately including the installation o...

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