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by Rob McCarthy
Mon Jul 15, 2019 8:19 pm
Forum: Other Support Questions
Topic: Prepar3D V.4.5 Night - Sky - Texture Problem
Replies: 3
Views: 208

Re: Prepar3D V.4.5 Night - Sky - Texture Problem

Hi Stephan,

Can you post screenshots of what you are seeing? Also do you have any add-ons installed that modify Prepar3D's shaders (PTA, TomatoShade, etc.)?

Regards,
Rob McCarthy
by Rob McCarthy
Mon Jul 15, 2019 3:10 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Installed P3Dv4.5 on E:- No LM/P3Dv4 Path Created
Replies: 3
Views: 196

Re: Installed P3Dv4.5 on E:- No LM/P3Dv4 Path Created

Hi Thomas,

You shouldn't manually move any installed files. If you want to create additional subfolders for your Prepar3D installation it's best to completely uninstall and then install again with your desired folder structure.

Regards,
Rob McCarthy
by Rob McCarthy
Mon Jul 15, 2019 3:08 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Changing from developers professional to professional
Replies: 2
Views: 152

Re: Changing from developers professional to professional

Hi Wolfgang,

Sorry for the inconvenience but you will need to download and install the other version.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Jul 11, 2019 1:10 pm
Forum: Prepar3D Client Application Questions
Topic: Black P3D window after updating scenery
Replies: 2
Views: 276

Re: Black P3D window after updating scenery

Hello,

Can you provide specific examples of this happening with default content? Then we can try to reproduce the issue. Also are you seeing any content errors being reported when shutting down?

Regards,
Rob McCarthy
by Rob McCarthy
Tue Jul 09, 2019 3:53 pm
Forum: Software Development Kit (SDK) Questions
Topic: Traffic Explorer issues in 4.5
Replies: 4
Views: 3418

Re: Traffic Explorer issues in 4.5

Hello,

We identified the cause of the issue and will have a fix for this in our next update.

Regards,
Rob McCarthy
by Rob McCarthy
Fri Jun 21, 2019 12:40 pm
Forum: Scenario Development (SimDirector) Questions
Topic: CombatAirPatrol entity losing altitude
Replies: 4
Views: 2728

Re: CombatAirPatrol entity losing altitude

Thanks, we'll investigate this on our end and get back to you.

Regards,
Rob McCarthy
by Rob McCarthy
Fri Jun 21, 2019 12:31 pm
Forum: Scenario Development (SimDirector) Questions
Topic: ViewChangeAction Duration issues
Replies: 1
Views: 374

Re: ViewChangeAction Duration issues

Thanks for the report, we'll investigate this and get back to you.

Regards,
Rob McCarthy
by Rob McCarthy
Wed Jun 19, 2019 4:58 pm
Forum: Other Support Questions
Topic: default view
Replies: 3
Views: 569

Re: default view

Hello,

You can change to your desired view within that aircraft and then save your scenario. You can then set this as your new default starting scenario.

Regards,
Rob McCarthy
by Rob McCarthy
Wed Jun 19, 2019 12:47 pm
Forum: SimConnect Interface Questions
Topic: Video Stream EndVideoStream not working and not able to stream any other view except the active view.
Replies: 4
Views: 1018

Re: Video Stream EndVideoStream not working and not able to stream any other view except the active view.

Hello,

Try the name of the window that shows up when you undock the view. It will be the name of the camera followed by the view number, i.e. "Cockpit - View 01"

Regards,
Rob McCarthy
by Rob McCarthy
Wed Jun 19, 2019 12:41 pm
Forum: Other Support Questions
Topic: [RESOLVED] Zoom working in a wrong way
Replies: 6
Views: 956

Re: Zoom working in a wrong way

Hi Daniel,

Can you post screenshots of what you are seeing? Our general debugging steps are here as well, they might help track down the cause of the problem:
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Rob McCarthy
by Rob McCarthy
Wed Jun 19, 2019 12:30 pm
Forum: Other Support Questions
Topic: swapped computers, licensing error
Replies: 8
Views: 619

Re: swapped computers, licensing error

Hello,

At the very least you should try completely uninstalling Prepar3D. Our general debugging steps may be a good source of information on tracking down this issue as well:
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Rob McCarthy
by Rob McCarthy
Wed Jun 19, 2019 11:07 am
Forum: Other Support Questions
Topic: swapped computers, licensing error
Replies: 8
Views: 619

Re: swapped computers, licensing error

Dack,

You may want to try doing a full reinstall.

Regards,
Rob McCarthy
by Rob McCarthy
Wed Jun 19, 2019 10:42 am
Forum: Prepar3D Installation and Installer Questions
Topic: Prepar3D 4.5 does not launch
Replies: 8
Views: 1048

Re: Prepar3D 4.5 does not launch

Hi Marty,

Were there any recent system changes or new add-ons installed? Our general debugging steps may help track down the root cause of the issue:
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Rob McCarthy
by Rob McCarthy
Wed Jun 19, 2019 10:40 am
Forum: Other Support Questions
Topic: swapped computers, licensing error
Replies: 8
Views: 619

Re: swapped computers, licensing error

Do you see Prepar3D on any drives?

Regards,
Rob McCarthy
by Rob McCarthy
Tue Jun 18, 2019 8:10 pm
Forum: Prepar3D Website and Download Questions
Topic: Sound Lowering and stops while takeoff
Replies: 7
Views: 1162

Re: Sound Lowering and stops while takeoff

Do you still see this issue when using only one view?

Regards,
Rob McCarthy

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