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by Rob McCarthy
Sun May 26, 2019 3:38 am
Forum: Other Support Questions
Topic: I'm not like Mister Magoo
Replies: 5
Views: 271

Re: I'm not like Mister Magoo

Hello,

What version of Windows are you running? If you're on Windows 10 you should see an option referring to changing the size of text on your screen if you go to display properties in the control panel.

Regards,
Rob McCarthy
by Rob McCarthy
Sun May 26, 2019 3:34 am
Forum: Hardware Specific Questions
Topic: Lockeed Martin what did you do with version 4.5
Replies: 3
Views: 202

Re: Lockeed Martin what did you do with version 4.5

Hi Marco, Are you seeing a performance difference when using full screen vs windowed mode? Are you using a view group? If not does that improve fps for you? Also do you have UIHardwareAcceleration enabled in your config? Another thing to try as well is disabling full screen optimization by right cli...
by Rob McCarthy
Fri May 24, 2019 1:48 pm
Forum: Other Support Questions
Topic: aircraft sound problem
Replies: 3
Views: 163

Re: aircraft sound problem

Hello,

Are you only seeing this with a specific aircraft? What sound issue are you experiencing?

Regards,
Rob McCarthy
by Rob McCarthy
Wed May 22, 2019 1:21 pm
Forum: Prepar3D Client Application Questions
Topic: Saved Scenario incorrect date
Replies: 3
Views: 152

Re: Saved Scenario incorrect date

Hello,

We aren't seeing incorrect gates when loading scenarios. Can you provide us reproduction steps on how you are seeing this issue?

Regards,
Rob McCarthy
by Rob McCarthy
Tue May 21, 2019 6:55 pm
Forum: Prepar3D Professional Plus Client Application Questions
Topic: FSX Registry Entries
Replies: 1
Views: 270

Re: FSX Registry Entries

Hello Kevin,

The uninstaller should remove these entries.

Regards,
Rob McCarthy
by Rob McCarthy
Tue May 21, 2019 2:31 pm
Forum: Scenery Development Questions
Topic: PBR ground, unusable due to jagged shadows
Replies: 8
Views: 492

Re: PBR ground, unusable due to jagged shadows

Hello,

Shadows should be handled the same way in both of these cases. Are there any other notable differences in the ground textures aside from PBR? If you can create a test file as an add-on you can PM me a link and we can take a look.

Regards,
Rob McCarthy
by Rob McCarthy
Tue May 21, 2019 1:50 pm
Forum: Prepar3D Client Application Questions
Topic: Question regarding Custom Cameras
Replies: 8
Views: 319

Re: Question regarding Custom Cameras

Not sure, if you provide the exact camera parameters you are setting we can try to reproduce the problem. Are you saving these cameras to the scenario or global (option at the bottom of the scree)?

Regards,
Rob McCarthy
by Rob McCarthy
Tue May 21, 2019 11:41 am
Forum: Other Support Questions
Topic: [RESOLVED] Flyby sound issue after 4.5 install
Replies: 3
Views: 173

Re: Flyby sound issue after 4.5 install

Hello,

Are you seeing this with the hotfix? Also are you only seeing this with certain aircraft? I think the config entry you're thinking of was suggested here: https://prepar3d.com/forum/viewtopic.ph ... 55#p190455

Regards,
Rob McCarthy
by Rob McCarthy
Tue May 21, 2019 11:27 am
Forum: Prepar3D Client Application Questions
Topic: Question regarding Custom Cameras
Replies: 8
Views: 319

Re: Question regarding Custom Cameras

Hello, In the Manage Cameras screen you'll first want to select a camera type to base yours off of. If you're making interior views the Virtual Cockpit is a good choice. Then you can offset the camera to the desired position and save. You can do this multiple times without closing the screen. To sel...
by Rob McCarthy
Mon May 20, 2019 6:11 pm
Forum: Prepar3D Client Application Questions
Topic: Issue while picking scenario
Replies: 1
Views: 101

Re: Issue while picking scenario

Hello,

Does going through our general debugging steps isolate the issue?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Rob McCarthy
by Rob McCarthy
Mon May 20, 2019 6:08 pm
Forum: Prepar3D Client Application Questions
Topic: Question regarding Custom Cameras
Replies: 8
Views: 319

Re: Question regarding Custom Cameras

Hello,

These cameras are now categorized in the context menu based on the camera type instead of being in a separate custom camera category.

Regards,
Rob McCarthy
by Rob McCarthy
Mon May 20, 2019 1:58 pm
Forum: Prepar3D Client Application Questions
Topic: PBR chrome shows as dark grey colour
Replies: 19
Views: 654

Re: PBR chrome shows as dark grey colour

Hello,

Were any add-ons installed that modified core files? Can you post screenshots of the F-16? Are you only seeing this issue with the external model or the internal (VC) model as well?

Regards,
Rob McCarthy
by Rob McCarthy
Mon May 20, 2019 1:27 pm
Forum: Prepar3D Installation and Installer Questions
Topic: P34.5 Hotfix
Replies: 4
Views: 389

Re: P34.5 Hotfix

Hello,

Does running the "Delete Generated Files" shortcut in the application directory resolve what you are seeing? Try this after installing the hotfix but before running it for the first time.

Regards,
Rob McCarthy
by Rob McCarthy
Thu May 16, 2019 7:49 pm
Forum: Prepar3D Client Application Questions
Topic: Scripted textures still not rendering correctly
Replies: 14
Views: 1547

Re: Scripted textures still not rendering correctly

How are the windshield rain effects being applied on these aircraft? Are these using the Dynamic Rain Effects plugin developed by A2A?

Regards,
Rob McCarthy
by Rob McCarthy
Thu May 16, 2019 7:05 pm
Forum: Scenery Development Questions
Topic: New Fix for 4.5. worse results than before
Replies: 1
Views: 514

Re: New Fix for 4.5. worse results than before

Hi J,

What differences are you seeing in 4.5 vs. 4.4? Are you seeing bigger differences with certain settings?

Regards,
Rob McCarthy

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