Search found 29 matches

by Natasha Rice
Tue Aug 06, 2019 5:44 pm
Forum: Miscellaneous
Topic: Severe Visual Problems
Replies: 7
Views: 2718

Re: Severe Visual Problems

Hello sleddriver, Have you taken a look at out general debugging tips? I think that deleting your generated files (step 5) may help. http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the steps in there do not work can you provide us more info on your setup? Do you have any add-ons? What...
by Natasha Rice
Thu Aug 01, 2019 7:37 pm
Forum: Scenario Development (SimDirector) Questions
Topic: ViewChangeAction Duration issues
Replies: 2
Views: 3484

Re: ViewChangeAction Duration issues

Hello Novawing24! Could you try running the Checklist and Startup Procedure Demonstration and see if you see the same issue? It seems to be working on our end. If you continue to see the issue can you provide an .xml snip-it for the ViewChangeAction so that we can more accurately replicate the issue...
by Natasha Rice
Mon Jul 29, 2019 9:01 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Reactivation - Error 5013
Replies: 2
Views: 982

Re: Reactivation - Error 5013

Hello Axel80,

If you received the automatic responder email, that means the licensing department has received your email and will respond within 48 hrs. If not please email licensing@prepar3d.com.

Thanks,
Natasha
by Natasha Rice
Mon Jul 29, 2019 3:25 pm
Forum: Prepar3D Client Application Questions
Topic: Intermittent P3Dv4.5 startup issues
Replies: 20
Views: 1988

Re: Intermittent P3Dv4.5 startup issues

Hello All, Thralni and RRVyper, have you tried running through our general debugging steps? This will help us figure out if it is an add-on causing your problems. http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If that does not help could you provide more information on your systems and ...
by Natasha Rice
Fri Jul 26, 2019 5:16 pm
Forum: Prepar3D Installation and Installer Questions
Topic: New Install
Replies: 2
Views: 825

Re: New Install

Hello charlesallsop, There is no 'simple' way to reinstall P3D, you will need to complacently uninstall and reinstall in the new location. I don't believe that you will encounter any licensing issue but if you do please email licensing@prepar3d.com with your license ID. They will be happy to assist ...
by Natasha Rice
Wed Jul 24, 2019 12:25 pm
Forum: Prepar3D Installation and Installer Questions
Topic: I don't have an exe file or a shortcut to start P3D??
Replies: 1
Views: 719

Re: I don't have an exe file or a shortcut to start P3D??

Hello JakeMc2436,

Have you had a chance to look at our Download help guide? I have a feeling that if you check the MD5 Checksum's they will not match. Please let us know if it helps!

http://www.prepar3d.com/forum/viewtopic ... 3&t=126465

Natasha
by Natasha Rice
Tue Jul 23, 2019 12:24 pm
Forum: Prepar3D Client Application Questions
Topic: P3D v4.5 Crashes on startup
Replies: 1
Views: 543

Re: P3D v4.5 Crashes on startup

Hello gpratt, Could you try going through our General Debugging Steps? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 Please let us know if that resolves your issue, if not could you provide additional information? (Prepar3D version, Operating system, add-on's, ect.) Thanks! Natasha
by Natasha Rice
Sun Jul 21, 2019 9:23 pm
Forum: Hardware Specific Questions
Topic: Which version of P3D?
Replies: 3
Views: 1086

Re: Which version of P3D?

Hello mcieplinski,

You can find the system requirements for Prepar3D on this page: https://prepar3d.com/system-requirements/


Thanks,
Natasha
by Natasha Rice
Wed Jul 10, 2019 4:39 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Installed P3Dv4.5 on New HDD - No Lockheed Martin Folder
Replies: 3
Views: 1623

Re: Installed P3Dv4.5 on New HDD - No Lockheed Martin Folder

Hello, Could you double check that the files to not exist on the C drive? Maybe something strange happened during instillation because these files should be generated on install. Could you share the path you are following to find the Lockheed Martin folders? I just want to verify you are looking in ...
by Natasha Rice
Mon Jul 08, 2019 1:16 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Black Screen of Death
Replies: 4
Views: 1454

Re: Black Screen of Death

Hello SimForLife,

Could you try running through our general debugging steps as well? They should help us narrow down what your issue is.
http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

Thanks!
Natasha
by Natasha Rice
Wed Jul 03, 2019 1:34 pm
Forum: Other Support Questions
Topic: Error loading scenario objects
Replies: 3
Views: 1354

Re: Error loading scenario objects

Hello SamC,

Could you post the contents of the ObjectErrors.txt file?

Could you try going through our General Debugging Steps?
http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

Natasha
by Natasha Rice
Tue Jul 02, 2019 2:14 am
Forum: Prepar3D Client Application Questions
Topic: P3D v4.5 closes before scenario selection loads
Replies: 4
Views: 1096

Re: P3D v4.5 closes before scenario selection loads

hello cfol,

Awesome! I'm happy you are back up and running, thanks for the update.

Natasha
by Natasha Rice
Mon Jul 01, 2019 7:53 pm
Forum: Prepar3D Client Application Questions
Topic: P3D v4.5 closes before scenario selection loads
Replies: 4
Views: 1096

Re: P3D v4.5 closes before scenario selection loads

Hello,

Could you try going through our General Debugging Steps?
http://www.prepar3d.com/forum/viewtopic ... 2&t=123246


Please let us know if that resolves your issue, if not could you provide additional information? (Prepar3D version, Operating system, add-on's, ect.)

Thanks!
Natasha
by Natasha Rice
Mon Jul 01, 2019 2:09 pm
Forum: Prepar3D Professional Plus Client Application Questions
Topic: P3D Screen Not Showing up after Splash Screen
Replies: 1
Views: 1656

Re: P3D Screen Not Showing up after Splash Screen

Hello,

Could you try going through our General Debugging Steps? In particular look at step 5, which will have you delete the generated files on your box. http://www.prepar3d.com/forum/viewtopic ... 2&t=123246


Please let us know if that resolves your issue.

Natasha
by Natasha Rice
Fri Jun 28, 2019 2:51 pm
Forum: Prepar3D Installation and Installer Questions
Topic: v3D default xml file
Replies: 1
Views: 796

Re: v3D default xml file

Hello,

Could you try going through our General Debugging Steps? In particular look at step 5, which will have you delete the generated files on your box. http://www.prepar3d.com/forum/viewtopic ... 2&t=123246


Please let us know if that resolves your issue.

Natasha

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