Search found 733 matches

by Brady Butler
Thu Feb 21, 2019 1:18 pm
Forum: Prepar3D Professional Plus Client Application Questions
Topic: DIS packet intercept
Replies: 1
Views: 20

Re: DIS packet intercept

Hello OPS_Support, The IPduBuilderV440, IPduCallbackV440, and RegisterPduCallback located in this link is what you may be looking for: https://www.prepar3d.com/SDKv4/sdk/pdk_api/service_providers/group__isim.html To intercept a DIS packet you would just register for the packets PDU type, and use IPd...
by Brady Butler
Wed Feb 20, 2019 4:51 pm
Forum: Prepar3D Installation and Installer Questions
Topic: [RESOLVED] 4.3 updating to 4.4 problem
Replies: 7
Views: 123

Re: 4.3 updating to 4.4 problem

Hello,

Unfortunately the fix is most likely either deleting generated files or disabling all your add-ons, and re-enabling them to see which is causing the issue.

Regards,
Brady
by Brady Butler
Wed Feb 20, 2019 4:18 pm
Forum: Prepar3D Installation and Installer Questions
Topic: [RESOLVED] 4.3 updating to 4.4 problem
Replies: 7
Views: 123

Re: 4.3 updating to 4.4 problem

Hello Dave, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be caused by an add-on, you will likely want to reach out to t...
by Brady Butler
Wed Feb 20, 2019 3:00 pm
Forum: Other Support Questions
Topic: prepar3d cannot run because it could not write prepar3d.cfg.
Replies: 1
Views: 25

Re: prepar3d cannot run because it could not write prepar3d.cfg.

Hello Punkrock4201, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? Also, can you provide the details of your system? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be c...
by Brady Butler
Sun Feb 17, 2019 9:05 pm
Forum: Prepar3D Website and Download Questions
Topic: Downloading V4.3
Replies: 1
Views: 213

Re: Downloading V4.3

Hello,

Does Poppets answer in this post help? https://www.prepar3d.com/forum/viewtopic.php?t=130084

Regards,
Brady
by Brady Butler
Sat Feb 16, 2019 4:43 pm
Forum: Prepar3D Installation and Installer Questions
Topic: P3D hanging when loading scenario...
Replies: 1
Views: 151

Re: P3D hanging when loading scenario...

Hello CaptainCrijnen, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? We recommend adding the add-ons back one by one and testing to see which one is causing the issue. http://www.prepar3d.com/forum/viewtopic.php...
by Brady Butler
Tue Feb 12, 2019 12:19 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Prepar3DV4 will not Launch
Replies: 10
Views: 754

Re: Prepar3DV4 will not Launch

My apologies, the link is the right one now.

Regards,
Brady
by Brady Butler
Mon Feb 11, 2019 12:29 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Prepar3DV4 will not Launch
Replies: 10
Views: 754

Re: Prepar3DV4 will not Launch

Hello ianbqld,

Loading for 1.5 hours is definitely not normal. Have you tried running through the general debugging steps? It's likely an add-on is causing the hang-up.

http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

Regards,
Brady
by Brady Butler
Mon Feb 11, 2019 12:24 pm
Forum: Hardware Specific Questions
Topic: [RESOLVED] Loading Terrain Hangs At 6% After Cloning SSD
Replies: 8
Views: 529

Re: Loading Terrain Hangs At 6% After Cloning SSD

Hello Steve,

If Prepar3D launches without any add-ons, reinstalling Prepar3D may not fix the problem. I'd recommend trying to figure out which add-on is the culprit and redownloading/reinstalling the add-on.

Regards,
Brady
by Brady Butler
Sat Feb 09, 2019 2:10 pm
Forum: Prepar3D Installation and Installer Questions
Topic: C130 not present in 4.3 or 4.4
Replies: 1
Views: 217

Re: C130 not present in 4.3 or 4.4

Hello,

Did you try the steps listed here? https://www.prepar3d.com/forum/viewtopi ... 2&t=130002

Regards,
Brady
by Brady Butler
Fri Feb 08, 2019 7:54 pm
Forum: Prepar3D Installation and Installer Questions
Topic: [RESOLVED] Email support response time
Replies: 2
Views: 150

Re: Email support response time

Hello,

Activation requests will be answered in 1-2 business days.

Business days do not include weekends or holidays.

Please see our FAQ for information on properly deactivating your license:
https://prepar3d.com/frequently-asked-questions/

Regards,
Brady
by Brady Butler
Thu Feb 07, 2019 12:34 pm
Forum: Prepar3D Installation and Installer Questions
Topic: UPDATING MY V4.3 TO V4.4 Without uninstall something ..
Replies: 1
Views: 236

Re: UPDATING MY V4.3 TO V4.4 Without uninstall something ..

Hello,

You have to at least uninstall v4.3's Client before installing v4.4's Client. That's the bare minimum.

Regards,
Brady
by Brady Butler
Mon Feb 04, 2019 5:49 pm
Forum: Prepar3D Client Application Questions
Topic: Scenario window behind blank window
Replies: 17
Views: 1924

Re: Scenario window behind blank window

Hello,

We were not able to reproduce this in-house. Since there are only a couple reports of this, it's most likely being caused by an add-on. Did you try to run through the general debugging steps?

http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

Regards,
Brady

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