Search found 632 matches

by Brady Butler
Fri Oct 12, 2018 7:53 pm
Forum: Other Support Questions
Topic: FPS display
Replies: 1
Views: 71

Re: FPS display

Hello,

The key combination is Shift + z.

Regards,
Brady
by Brady Butler
Fri Oct 12, 2018 6:18 pm
Forum: Miscellaneous
Topic: Season fonts on terrain
Replies: 6
Views: 150

Re: Season fonts on terrain

Hello,

You could try contacting the add-on developers. The only posts I see about this issue drop off after the general debugging steps link.

Regards,
Brady
by Brady Butler
Fri Oct 12, 2018 5:37 pm
Forum: Miscellaneous
Topic: Season fonts on terrain
Replies: 6
Views: 150

Re: Season fonts on terrain

Hello,

Did you try deleting your generated files as outlined in step 5 of this post?

http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

Regards,
Brady
by Brady Butler
Fri Oct 12, 2018 11:39 am
Forum: Prepar3D Professional Plus Client Application Questions
Topic: CIGI Crash when using P3D as IG
Replies: 1
Views: 90

Re: CIGI Crash when using P3D as IG

Hello Lukas, Did you review the CIGI page in the Learning Center? https://www.prepar3d.com/SDKv4/prepar3d/network/cigi/cigi_overview.html Do you know which packets are being sent before the crash happens (and possibly the data inside them)? Are there any Prepar3D add-ons installed such as aircraft m...
by Brady Butler
Fri Oct 12, 2018 11:30 am
Forum: Miscellaneous
Topic: Season fonts on terrain
Replies: 6
Views: 150

Re: Season fonts on terrain

Hello,

Does this post resolve your issue? http://www.prepar3d.com/forum/viewtopic.php?t=122414

Regards,
Brady
by Brady Butler
Thu Oct 11, 2018 10:47 pm
Forum: Prepar3D Website and Download Questions
Topic: Lost Activation Code
Replies: 4
Views: 382

Re: Lost Activation Code

Hello oldspot96, ""If your having Problems with Activating Prepar3D please email licensing@prepar3d.com with with a very brief explanation of the reason you need your license reactivated, along with your license ID and invoice number , and we will be happy to get you squared away in under two busine...
by Brady Butler
Thu Oct 11, 2018 5:15 pm
Forum: Other Support Questions
Topic: CTD only P-38L when press F10
Replies: 13
Views: 466

Re: CTD only P-38L when press F10

Hello johnjar,

Are these the steps you were referring to completing? http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

We are not able to reproduce the crash in-house.

Are you using default settings?

Did you delete the generated files?

Regards,
Brady
by Brady Butler
Thu Oct 11, 2018 4:27 pm
Forum: Other Support Questions
Topic: Strange Light Effects
Replies: 5
Views: 347

Re: Strange Light Effects

Hello, It's possible an add-on added or modified files in the install directory. When you uninstalled did you check to see if there are any folder/files left in your install directory? If so you should delete those and install again. Otherwise we recommend removing all add-ons and reinstalling them ...
by Brady Butler
Thu Oct 11, 2018 4:22 pm
Forum: Prepar3D Client Application Questions
Topic: [RESOLVED] Frame problem
Replies: 3
Views: 208

Re: Frame problem

Hello redsonssi, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? Also, can you provide the details of your system? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be caus...
by Brady Butler
Thu Oct 11, 2018 4:22 pm
Forum: Prepar3D Installation and Installer Questions
Topic: P3Dv4 will not un zip
Replies: 2
Views: 93

Re: P3Dv4 will not un zip

Hello Daveyfly, Have you tried checking the md5 checksums to ensure they match those listed on our downloads page? You can review this post for more detailed information on downloading/checking the checksums: www.prepar3d.com/forum/viewtopic.php?f=6313&t=126465 Make sure you are running the installe...
by Brady Butler
Thu Oct 11, 2018 12:30 pm
Forum: Prepar3D Client Application Questions
Topic: flightplanner p3dv4.3
Replies: 2
Views: 134

Re: flightplanner p3dv4.3

Hello,

Does this post help your issue?

https://www.prepar3d.com/forum/viewtopi ... r&start=30

Regards,
Brady
by Brady Butler
Wed Oct 10, 2018 6:10 pm
Forum: Other Support Questions
Topic: Strange Light Effects
Replies: 5
Views: 347

Re: Strange Light Effects

Hello, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? Also, can you provide the details of your system? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be caused by an a...
by Brady Butler
Wed Oct 10, 2018 11:41 am
Forum: Other Support Questions
Topic: No vegetation after install P3D v4.3
Replies: 3
Views: 218

Re: No vegetation after install P3D v4.3

Hello la.frankfurt, To have us assist you further, could you please review this topic and let us know the results from following the troubleshooting steps? Specifically step 5? http://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 If the issue is determined to be caused by an add-on, you will ...
by Brady Butler
Wed Oct 10, 2018 11:31 am
Forum: Prepar3D Installation and Installer Questions
Topic: licence activation assistants needed
Replies: 1
Views: 133

Re: licence activation assistants needed

Hello, It can take up to 2 business days for our licensing team to get to your request, which means they should get to it some time today. Thanks for your patience. In the future you can avoid this issue by uninstalling Prepar3D with an active internet connection, or by following this guide before y...
by Brady Butler
Tue Oct 09, 2018 9:38 pm
Forum: Other Support Questions
Topic: CTD, P3D4.3: Win10/64 Update?
Replies: 2
Views: 124

Re: CTD, P3D4.3: Win10/64 Update?

Hello,

This appears to be a Windows Update issue - there have been reports of the recent update wiping the contents of the documents folder. It sounds like they already pulled the update from being able to be downloaded for now until they fix the underlying problem.

Regards,
Brady

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