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by Kayla Kinzel
Fri Nov 08, 2019 12:27 pm
Forum: Other Support Questions
Topic: Cannot register v2.5 so I can use it.
Replies: 1
Views: 394

Re: Cannot register v2.5 so I can use it.

Hello, All licensing emails will be addressed within two business days. Business days do not include Saturday and Sunday. If you receive an error stating that you have run out of activations, it is too late to uninstall your software properly. For future reference, you can view our FAQ instructions ...
by Kayla Kinzel
Wed Nov 06, 2019 10:53 pm
Forum: Other Support Questions
Topic: Flicking screen no matter what I do
Replies: 3
Views: 670

Re: Flicking screen no matter what I do

Hello,

Are you able to right click on the Prepar3D.exe, select Properties, navigate to the Compatibility tab, and check the Disable fullscreen optimizations box?

Can you disable Game Mode in your Windows settings?

Regards,
Kayla
by Kayla Kinzel
Wed Nov 06, 2019 11:20 am
Forum: Prepar3D Website and Download Questions
Topic: [RESOLVED] translucent boxes in the scenery everywhere
Replies: 13
Views: 2265

Re: translucent boxes in the scenery everywhere

Hello kennethroy,

Yes, I attached it in my above post and provided feedback in the following. Did you try disabling Navigation Visuals?

Regards,
Kayla
by Kayla Kinzel
Tue Nov 05, 2019 11:11 pm
Forum: Prepar3D Website and Download Questions
Topic: [RESOLVED] translucent boxes in the scenery everywhere
Replies: 13
Views: 2265

Re: translucent boxes in the scenery everywhere

Hello kennethroy,

We received your image.

It appears that you have Navigation Visuals enabled.

In Prepar3D, on the top menu bar select Navigation -> Navigation Visuals. Uncheck Enable Facility Visuals.

Regards,
Kayla
by Kayla Kinzel
Tue Nov 05, 2019 11:30 am
Forum: Prepar3D Website and Download Questions
Topic: [RESOLVED] translucent boxes in the scenery everywhere
Replies: 13
Views: 2265

Re: translucent boxes in the scenery everywhere

Hello, Have you gone through the general debugging steps? https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 Specifically, have you uninstalled any addons and deleted your generated files? %PROGRAMDATA%\Lockheed Martin\Prepar3D v4 %LOCALAPPDATA%\Lockheed Martin\Prepar3D v4 %APPDATA%\Lockhe...
by Kayla Kinzel
Mon Nov 04, 2019 10:16 pm
Forum: Prepar3D Website and Download Questions
Topic: [RESOLVED] The store doesn't work
Replies: 3
Views: 686

Re: The store doesn't work

Hello,

Have you modified your hosts file?

Make sure there is no listing for secure.prepar3d.com inside the Windows hosts file.

Your hosts file is located here:
%WINDIR%\System32\Drivers\etc\hosts

Regards,
Kayla
by Kayla Kinzel
Mon Nov 04, 2019 7:20 pm
Forum: Miscellaneous
Topic: VR
Replies: 1
Views: 810

Re: VR

Hello,

The HTC Vive requires SteamVR to use VR.

Regards,
Kayla
by Kayla Kinzel
Mon Nov 04, 2019 12:19 pm
Forum: Prepar3D Installation and Installer Questions
Topic: activation count reset
Replies: 1
Views: 848

Re: activation count reset

Hello, It appears your request has already been fulfilled. Please continue your discussion with licensing for any further licensing issues. To avoid this problem in the future, you can properly deactivate Prepar3D before making any modifications to your computer as per our FAQ: https://www.prepar3d....
by Kayla Kinzel
Thu Oct 31, 2019 11:03 am
Forum: Prepar3D Installation and Installer Questions
Topic: Re-Activation
Replies: 1
Views: 731

Re: Re-Activation

Hello, We have received your request for reactivation on Tuesday, meaning a response by COB Thursday would be within two business days. It appears your request has already been processed. If you have any further questions, please continue your dialog with licensing@prepar3d.com Thanks for your patie...
by Kayla Kinzel
Wed Oct 23, 2019 5:57 pm
Forum: Prepar3D Client Application Questions
Topic: [RESOLVED] Key Assignments
Replies: 2
Views: 466

Re: Key Assignments

Hello,

They are stored in your generated files here:
%APPDATA%\Lockheed Martin\Prepar3D v4\Controls

Regards,
Kayla
by Kayla Kinzel
Wed Oct 23, 2019 4:31 pm
Forum: Prepar3D Installation and Installer Questions
Topic: How Many Activations
Replies: 1
Views: 920

Re: How Many Activations

Hello, Please refer to our EULA for any license usage questions. https://www.prepar3d.com/support/end-user-license-agreement-eula/ Our FAQ details proper uninstall procedure: https://www.prepar3d.com/frequently-asked-questions/ How can I transfer my license to another computer? Before making any maj...
by Kayla Kinzel
Mon Oct 07, 2019 11:22 am
Forum: Other Support Questions
Topic: Gaze Selection in VR: How does it work?
Replies: 10
Views: 2625

Re: Gaze Selection in VR: How does it work?

Hello,

Thanks for the feedback. We've investigated the issue regarding the GazeSelection cursor disappearing when mouse movement ceases. This will be fixed in the next release.

Regards,
Kayla
by Kayla Kinzel
Tue Oct 01, 2019 6:02 pm
Forum: Other Support Questions
Topic: Gaze Selection in VR: How does it work?
Replies: 10
Views: 2625

Re: Gaze Selection in VR: How does it work?

Hello, You can use the GazeSelection for any button type, but this all depends on how the aircraft was made by the developer. The GazeSelection works with the VR Mouse cursor. It remains fixed in the center of the screen, and is controlled by head movement. To map the GazeClick, you will need to cho...
by Kayla Kinzel
Thu Sep 26, 2019 10:39 am
Forum: Prepar3D Installation and Installer Questions
Topic: Error (5013).. 2 Business days.
Replies: 1
Views: 579

Re: Error (5013).. 2 Business days.

Hello,

We apologize for the inconvenience. We are having trouble with outgoing emails to certain email domains.

It appears your license has been reset, but the confirmation email is being blocked.

Please try to reactivate your license and let us know if you run into any trouble.

Regards,
Kayla

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