Technical difficulties happen to the best of us …. And we’re no exception, unfortunately.
The Prepar3D® website experienced a server outage on April 20 during which website registration, the Prepar3D store and the support forums were inaccessible. In restoring the site, any information added from April 19 at 6 pm through April 20 at 9 am ET was not able to be retrieved. If you registered at the website for the first time or posted to the forums during this period, please accept our humblest apology. When convenient, please register or post your query to the forums again and a member of our Prepar3D engineering team will respond as quickly as possible.
Thank you for your patience as we worked through this outage. Please email us with any questions or comments.