download interrupted

Any issues, problems or troubleshooting topics related to the Prepar3D website and web apps.
danielludlow
Posts: 1
Joined: Sun May 19, 2019 1:44 am

download interrupted

Postby danielludlow » Sun May 19, 2019 3:26 am

Prepar3d v4 academic full zip download consistently interrupts 30% in.
Using HPENVY with Intel Core i7-7700T CPU 2.9GHz RAM16 GB, (4.5 unused), 64 bit OS, running Windows 10

"explorer.exe-application error The instruction at 0x00007FFA1CCD30E0 referenced memory at 0x000000000755AAD8. The required data was not placed into memory because of an I/O error status of 0x000007f."

Suspended Windows Security to allow download, same error mssg

User avatar
Brady Butler
Lockheed Martin
Posts: 881
Joined: Tue May 09, 2017 5:31 pm

Re: download interrupted

Postby Brady Butler » Sun May 19, 2019 11:05 pm

Hello danielludlow,

Have you tried downloading with a download manager? You can review this post for more detailed information on downloading/checking the checksums:

www.prepar3d.com/forum/viewtopic.php?f=6313&t=126465

Regards,
Brady
Brady Butler
Prepar3D® Software Engineer


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