[RESOLVED] NTDLL Crashes every flight recently

Any issues, problems or troubleshooting topics related to the Prepar3D client application.
CaptBMckay
Posts: 33
Joined: Mon Mar 07, 2016 4:27 pm

[RESOLVED] NTDLL Crashes every flight recently

Postby CaptBMckay » Thu Mar 10, 2016 4:16 pm

Greetings Folks,
Everything has been working well for the past month or so and randomly last week my flights have ended with the NTDLL app crash. Nothing has changed at all. Its completely random, sometimes flights complete and most times recently they end in the Dll error. I have I7-6700, 16GB ram, Nvidia GTX980TI. What makes it weird is, I am not having performance issues whatsoever. I even updated to 3.2 and I have crashed every flight this week with the error. Im
not sure what changed, maybe a rougue windows update? Any help would be appreciated. Thank you

Martyson
Posts: 9607
Joined: Sun Mar 25, 2012 11:08 am

Re: NTDLL Crashes every flight recently

Postby Martyson » Thu Mar 10, 2016 4:20 pm

Which aircraft was crashing in v3.1 and now in v3.2 ?

Which version of Windows?
Best Regards,
Vaughan Martell (KDTW)

CaptBMckay
Posts: 33
Joined: Mon Mar 07, 2016 4:27 pm

Re: NTDLL Crashes every flight recently

Postby CaptBMckay » Thu Mar 10, 2016 4:50 pm

I have windows 8.1 Professional 64bit and The AS A319-321 series. I generally can make it up to cruise or
up to about 40 minutes within the flight and bam crash. I have made numerous flights with pmdg and Airbus x and suddenly since last week Ive been able to complete 1 flight.

CaptBMckay
Posts: 33
Joined: Mon Mar 07, 2016 4:27 pm

Re: NTDLL Crashes every flight recently

Postby CaptBMckay » Thu Mar 10, 2016 4:54 pm

The crashes occur in 3.1 and 3.2

Martyson
Posts: 9607
Joined: Sun Mar 25, 2012 11:08 am

Re: NTDLL Crashes every flight recently

Postby Martyson » Thu Mar 10, 2016 4:59 pm

"AS A319-321 series."

Who developed this aircraft?

Is it developed for P3Dv3?
Best Regards,
Vaughan Martell (KDTW)

CaptBMckay
Posts: 33
Joined: Mon Mar 07, 2016 4:27 pm

Re: NTDLL Crashes every flight recently

Postby CaptBMckay » Thu Mar 10, 2016 5:12 pm

Yes the Aerosoft re released the Airbus X series for P3D v3

mike5045
Posts: 12
Joined: Wed Dec 26, 2012 9:27 pm

Re: NTDLL Crashes every flight recently

Postby mike5045 » Thu Mar 10, 2016 6:15 pm

Hi CaptBMckay:
1) Can you please post the Windows Event log for this error here so we can see the exception code?
2) Do you use any other addons, for example AI, weather, ATC etc?

Cheers, Mike

CaptBMckay
Posts: 33
Joined: Mon Mar 07, 2016 4:27 pm

Re: NTDLL Crashes every flight recently

Postby CaptBMckay » Thu Mar 10, 2016 6:56 pm

Ok I will post the event log tonight. I have tons of addons. But i only activate 2 addon airports at a time. Taxi2gate Kmco and Tropicsim DCA for P3D. I use active sky next. (Crash occured even with asn off). I also use Mytraffic 6

CaptBMckay
Posts: 33
Joined: Mon Mar 07, 2016 4:27 pm

Re: NTDLL Crashes every flight recently

Postby CaptBMckay » Thu Mar 10, 2016 11:16 pm

Log Name: Application
Source: Application Error
Date: 3/8/2016 10:19:10 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: BmackFlight
Description:
Faulting application name: Prepar3D.exe, version: 3.2.2.16659, time stamp: 0x56d5aa12
Faulting module name: ntdll.dll, version: 6.3.9600.18202, time stamp: 0x569e72c5
Exception code: 0xc0000374
Fault offset: 0x000e6054
Faulting process id: 0x1a80
Faulting application start time: 0x01d179a92b6f30d8
Faulting application path: C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\Prepar3D.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: b0470165-e5a5-11e5-827d-08d40c7b2621
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-03-09T03:19:10.000000000Z" />
<EventRecordID>30399</EventRecordID>
<Channel>Application</Channel>
<Computer>BmackFlight</Computer>
<Security />
</System>
<EventData>
<Data>Prepar3D.exe</Data>
<Data>3.2.2.16659</Data>
<Data>56d5aa12</Data>
<Data>ntdll.dll</Data>
<Data>6.3.9600.18202</Data>
<Data>569e72c5</Data>
<Data>c0000374</Data>
<Data>000e6054</Data>
<Data>1a80</Data>
<Data>01d179a92b6f30d8</Data>
<Data>C:\Program Files (x86)\Lockheed Martin\Prepar3D v3\Prepar3D.exe</Data>
<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
<Data>b0470165-e5a5-11e5-827d-08d40c7b2621</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

CaptBMckay
Posts: 33
Joined: Mon Mar 07, 2016 4:27 pm

Re: NTDLL Crashes every flight recently

Postby CaptBMckay » Thu Mar 10, 2016 11:29 pm

Looks like that exception relates to a Heap Corruption maybe relating to Visual C++ 2010

mike5045
Posts: 12
Joined: Wed Dec 26, 2012 9:27 pm

Re: NTDLL Crashes every flight recently

Postby mike5045 » Fri Mar 11, 2016 2:36 am

I have had this problem myself (same crash and exception code) and I believe it can be an issue with a MyTraffic traffic bgl.

Please go to your MyTraffic/Scenery folder and change MyTrafficmil.bgl to MyTrafficmil.bgl.off and that will temporarily disable the bgl.

If it works you will lose military traffic but you will lose the crashes too.

Be aware that if you create new AI schedules for any reason then a new MyTrafficmil.bgl will be created and you will have to add the .off suffix again to disable it.

Hope this helps,
Cheers, Mike

bobsk8
Posts: 168
Joined: Mon May 04, 2015 2:24 pm

Re: NTDLL Crashes every flight recently

Postby bobsk8 » Fri Mar 11, 2016 3:27 am

mike5045 wrote:I have had this problem myself (same crash and exception code) and I believe it can be an issue with a MyTraffic traffic bgl.

Please go to your MyTraffic/Scenery folder and change MyTrafficmil.bgl to MyTrafficmil.bgl.off and that will temporarily disable the bgl.

If it works you will lose military traffic but you will lose the crashes too.

Be aware that if you create new AI schedules for any reason then a new MyTrafficmil.bgl will be created and you will have to add the .off suffix again to disable it.

Hope this helps,
Cheers, Mike


I was getting NTTdll.dll crashes about every 4 flights in the last 6 weeks or so. I saw the post on the My traffic forum about deactivating the miltary.bgl, , and disabled it , my the suggestion below , and have not had a crash since.

Here is the quote from Burkhard on the MT6 forum... Notice he recommends using passive instead of off.


"Please rename the file MyTraffic\scenery\MyTrafficmil.bgl to MyTrafficmil.bgl.passive for the time being, does this help?"

CaptBMckay
Posts: 33
Joined: Mon Mar 07, 2016 4:27 pm

Re: NTDLL Crashes every flight recently

Postby CaptBMckay » Fri Mar 11, 2016 2:27 pm

Hmm So I re downloaded the Visual 2010 and I was able to fly. I completed the flight. I will also do the my traffic fix just in case


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