Prepar3D Troubleshooting Tutorials

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Poppet
Lockheed Martin
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Prepar3D Troubleshooting Tutorials

Postby Poppet » Fri Nov 17, 2017 4:32 pm

Below are some basic step by step video tutorials to help troubleshoot some of the Issues you may encounter when launching or Installing Prepar3D with additional tutorials also

I will add to this list as time goes on.


INDEX

1) Scenery.cfg error "Prepar3D requires at least one each of the following to run:"

2) How to repair a distorted User Interface (UI)

3) Install Error "Prepar3D v4 Content requires Prepar3D v4 to be Installed"

4) Malformed XML file error (default scenario is corrupt)

5) Vehicle initialization has failed (Visualization only mode error)

6) Black Clouds (Corrupt ShadersHLSL folder)

7) Turning Off Default AI Aircraft Traffic

8) Delete Generated Files (New Prepar3D v4 feature)

9) Prepar3D v4 New Client updating feature (Not deactivating the License)

10) How to Download and Install Prepar3D

11) How to Uninstall and Deactivate Prepar3D v4 (A Complete Uninstall)

12) Error message "MSVCP140.dll, VCRuntime140.dll, concrt140.dll is missing from your Computer"

13) Error message "MFReadWrite.dll MFPlat.dll is missing from your Computer"

14) Error message "Prepar3D CANNOT run without a valid SCENERY.CFG" (Prepar3D v2, v3 and v4)

15) Error message "D3Dcompiler_43.dll \ D3DX9_43.DLL Is Missing Or Not Found"

16) How to update Prepar3D v4 using the update component Installers, Client, Content and Scenery

17) How to Deactivate the Prepar3D License From Your Operating System

18) Delete Generated Files (Removing the 5 generated folders)

19) How to locate the Prepar3D.cfg File (Config file)

20) How to locate the Shaders folder

21) How to locate the Scenery.cfg file, Simobjects.cfg file & the Terrain.cfg file

22) Error message "api.dll was not found reinstalling the program may fix this problem"

23) Error message "Living World Settings In LWcfg.xml are Invalid"

24) Prepar3D Refreshing the Graphics (Organic Tweak)

25) FTX Orbx Scenery, Prepar3D, Stuck on loading, Wont Launch

26) FTX Orbx Central, How to Uninstall and Reinstall

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Poppet
Lockheed Martin
Posts: 2660
Joined: Sat Nov 01, 2014 4:12 pm

1) Scenery.cfg error "Prepar3D requires at least one each of the following to run:"

Postby Poppet » Fri Nov 17, 2017 4:34 pm

The error message below on launching Prepar3D is due to a corrupt Scenery.cfg file

Please see here for a short video on how to repair Prepar3D from this error https://youtu.be/CvoNaKDL-54

Note: I have also Included additional Information in the Video Description, Click SHOW MORE to view this


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Poppet
Lockheed Martin
Posts: 2660
Joined: Sat Nov 01, 2014 4:12 pm

2) How to repair a distorted User Interface (UI)

Postby Poppet » Fri Nov 17, 2017 4:35 pm

When launching Prepar3D a distorted User interface (UI) will typically have expanded borders and sections of the UI removed.

Please see here for a short video on how to repair Prepar3D from this https://youtu.be/kpJ7N58gSGM

Note: I have also Included additional Information in the Video Description, Click SHOW MORE to view this


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Poppet
Lockheed Martin
Posts: 2660
Joined: Sat Nov 01, 2014 4:12 pm

3) Install Error "Prepar3D v4 Content requires Prepar3D v4 to be Installed"

Postby Poppet » Fri Nov 17, 2017 4:35 pm

While Installing Prepar3D you may encounter this error shortly after you run the Setup_Prepar3D.exe

Please see here for a short video on steps to take to resolve this https://youtu.be/BxeFUEd_VKw

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Poppet
Lockheed Martin
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4) Malformed XML file error (default scenario is corrupt)

Postby Poppet » Fri Nov 17, 2017 4:35 pm

You will see this error message on launching Prepar3D when the default scenario is corrupt

Please see here for a short video on how to repair Prepar3D from this error https://youtu.be/xiNN_VVNpd4

Note: I have also Included additional Information in the Video Description, Click SHOW MORE to view this


Image

User avatar
Poppet
Lockheed Martin
Posts: 2660
Joined: Sat Nov 01, 2014 4:12 pm

5) Visualization only mode error

Postby Poppet » Fri Nov 17, 2017 4:35 pm

Mostly Visualization only mode error is due to a corrupt Simobjects.cfg file or a Vehiclefavorites.xml file

Please see here for a short video on how to repair Prepar3D from this error https://youtu.be/cP-Dc8tpG50

Note: I have also added additional Information in the Video Description, Click SHOW MORE to view this


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Poppet
Lockheed Martin
Posts: 2660
Joined: Sat Nov 01, 2014 4:12 pm

6) Black Clouds

Postby Poppet » Fri Nov 17, 2017 4:35 pm

If you are experiencing Black clouds this is mostly due to a corrupt ShadersHLSL folder

Please see here for a short video on how to repair Prepar3D from Black clouds https://youtu.be/jnMm3yXz_bk?t=10s

Note: I have also Included additional Information in the Video Description, Click SHOW MORE to view this


Image

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Poppet
Lockheed Martin
Posts: 2660
Joined: Sat Nov 01, 2014 4:12 pm

7) Turning Off Default AI Aircraft Traffic

Postby Poppet » Fri Nov 17, 2017 4:35 pm

A quick tutorial to show you how to Disable default AI aircraft Traffic


https://youtu.be/PzA_IqxCvpw

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Poppet
Lockheed Martin
Posts: 2660
Joined: Sat Nov 01, 2014 4:12 pm

8) Delete Generated Files

Postby Poppet » Sat Nov 18, 2017 11:54 pm

The Delete generated files command is new to Prepar3D v4
 
By double left clicking on this file it will remove (delete) the generated content from the 3 Prepar3D v4 folders in the Roaming , Local and the ProgramData path.  

This action will bring Prepar3D v4 back to a default state

Note: This will also temporarily disable your 3rd Party Software (Add On's)

When you launch Prepar3D these files and folders will generate again as default 

Please see here for a short video showing you this in motion   https://youtu.be/Wj9QdURzbIY?t=10s

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Poppet
Lockheed Martin
Posts: 2660
Joined: Sat Nov 01, 2014 4:12 pm

9) Prepar3D v4 New Client updating feature (Not deactivating the License)

Postby Poppet » Wed Dec 27, 2017 5:26 pm

For future reference we can now update Prepar3D v4 to a more recent version with a Client update and Not need to deactivate the v4 License. You will be prompted an Option to "Deactivate the Prepar3D v4 license or Not" during the Client Uninstall, If you are simply updating the Client, You can choose “No” Your Prepar3D license will stay active, therefore you will not have to reactivate once the update is finished.

This will allow users to quickly update from version to version without needing to deactivate and activate there license again

Please see the Video below showing you this in motion

https://youtu.be/8-Ua172rNbc

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Poppet
Lockheed Martin
Posts: 2660
Joined: Sat Nov 01, 2014 4:12 pm

10) How to Download and Install Prepar3D (A short YouTube Video)

Postby Poppet » Sun Dec 31, 2017 10:57 am

A Video Tutorial to show the 5 Basic Steps to help you Download and Install Prepar3D Successfully.

https://youtu.be/0kvONDHkUMo

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Poppet
Lockheed Martin
Posts: 2660
Joined: Sat Nov 01, 2014 4:12 pm

11) How to Uninstall and Deactivate Prepar3D v4 (A Complete Uninstall)

Postby Poppet » Tue Aug 07, 2018 10:57 pm

A Video Tutorial to show you the steps to Uninstall and Deactivate Prepar3D v4 from your computer

Note: This process is a Complete Uninstall and will remove all Prepar3D files, folders and will disable your 3rd party Add Ons.

https://youtu.be/1YNrB-2vc6c

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Poppet
Lockheed Martin
Posts: 2660
Joined: Sat Nov 01, 2014 4:12 pm

12) Error message "MSVCP140.dll, VCRuntime140.dll, concrt140.dll is missing from your Computer"

Postby Poppet » Mon Aug 13, 2018 9:17 am

How to Fix the Error message below when launching Prepar3D v4...

"MSVCP140.dll, VCRuntime140.dll, concrt140.dll is missing from your Computer"

https://youtu.be/uDAsfNu087M

User avatar
Poppet
Lockheed Martin
Posts: 2660
Joined: Sat Nov 01, 2014 4:12 pm

13) Error message "MFReadWrite.dll MFPlat.dll is missing from your Computer"

Postby Poppet » Mon Aug 13, 2018 9:18 am

How to Fix the Error message below when launching Prepar3D v4...

"MFReadWrite.dll MFPlat.dll is missing from your Computer"

https://youtu.be/tuwMruCz79s

User avatar
Poppet
Lockheed Martin
Posts: 2660
Joined: Sat Nov 01, 2014 4:12 pm

14) Error message "Prepar3D CANNOT run without a valid SCENERY.CFG" (Prepar3D v2, v3 and v4)

Postby Poppet » Mon Aug 13, 2018 9:21 am

How to fix the error message below when launching Prepar3D v2, v3 and v4

"Prepar3D cannot run without a valid Scenery.cfg"

https://youtu.be/hS1Av0wPJcM


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